Ferguson Home in Dallas

I stopped by the showroom to purchase a new fridge today just as there were guys outside removing the old Capital Distributing sign. I parked in the parking lot and when I went in I was met by Paula, who handed me off to a salesman. As soon as the salesman and I began talking, I got a phone call that resulted in me needing to leave. I didn’t see the salesman anywhere, so I just left.
When I tried to leave, another truck helping to remove the sign had the only exit blocked. I had to wait in the parking lot for at least 25 minutes for them to be finished. As I was waiting, the salesman walked out and by my car. I rolled my window down and told him this is ridiculous and you just lost my business. He told me to drive over the curb to get out and yelled that he may work there but that I couldn’t talk to him that way.
These people knew I was about to get stuck in that parking lot and should have told me that I needed to move my car.

I can't believe I hadn't been here already!

Talk about one of the most expansive showrooms around. There were so many beautiful vignettes showcasing all the best lines. I will definitely be bringing my clients back in the future!

There was something in every category to see, high end appliances, light fixtures, soaking tubs, plumbing fixtures, outdoor grilling, oh my!

⭐⭐⭐⭐⭐

We ordered a Kitchen Aide oven/microwave combination on February 22nd. We were told tt will take about 3 weeks for the unit to come in. The service men came to install the unit on March 14th. When they unbox it, they tell us the glass on the microwave door is broken so they install the unit and take the microwave door with the broken glass with them but the microwave is non-operational without the door. They come out a week later to install the new microwave door and they asked if the installers left the screws to install the door. No, they did not leave the screws so the screws need to be ordered. After another week they come out to again install the door with the new screws and we are told it cannot be installed because they don’t have the handle. So another week goes by and they come out on April 9th to install the microwave door with the new screws and handle and the installer tells us that they ordered the wrong door. So I put a call to the salesman and the General Manager, Haley to tell them where with are with no microwave and leave a message. So it is now, April 10th, almost a month after we are supposed to have a working oven/microwave unit and the microwave is still not working. And I have not heard back from either the salesman or the General Manager. Is this how a professional organization operates and treats their customer?

Appliances…Plumbing…Lighting! With the one and only RYAN MARTIN, who knows his industry like the back of his hand! Purchased all kitchen appliances with lots of extras! Ice machine, outdoor grill, washer and dryer, too many extras at a major discount from all other appliance stores. This showroom is definitely the place to shop and Ryan has all the answers! Now I have time to hit the gym!

Warning! I purchased a very expensive WOLF brand double oven. Hasn't worked in over 2 months. Instead of providing good customer service by replacing the unit with one that works they keep sending repair people who attempt to repair it, unsuccessfully! Moved in to the new house in November and couldn't prepare Thanksgiving or Christmas dinners! Then, the Subzero wine cooler started rattling and once again their attempt to repair it failed! Now, it's February and still No working oven and rattling wine cooler...basically paid $1,000's for a pieces of bad appliances and terrible customer service!

Very diverse appliances for the majority although there were a few items in the untouchable (my limited budget) price range. Of course, a single trip is generally insufficient because the salespersons provide bountiful web links for the customers to do more homework.

The other fact that was refreshing was the honest opinion from the salesperson - no bait-and-switch, no upsell just common sense advice and extreme patience with even uninformed questions by yours truly.

Joyce Rambo is the BEST!!! Joyce was very detailed oriented and considerate of my needs. Throughout the process I felt very comfortable with my selection. I was given multiple options with a spreadsheet to compare and contract. I will recommend Joyce to all my friends and family.

I purchased an outdoor built in grill with cabinets. In addition I renovated my entire kitchen with the help of Joyce.

Thank you Joyce!!!

The show room is enormous with so many products at display. Riley was helpful and gave me a good quote much below anywhere for my 48" profile GE fridge (price for Subzero was also good). They also did built-in installation with reasonable extra fee. Installation team was 4 people and professional, properly protected my hard floors from 800 lbs of load and used a special dolly. Everything went smooth.

Very large selection of appliances ranging from Miele to everything else.

I stopped by the showroom to purchase a new fridge today just as there were guys outside removing the old Capital Distributing sign. I parked in the parking lot and when I went in I was met by Paula, who handed me off to a salesman. As soon as the salesman and I began talking, I got a phone call that resulted in me needing to leave. I didn’t see the salesman anywhere, so I just left.
When I tried to leave, another truck helping to remove the sign had the only exit blocked. I had to wait in the parking lot for at least 25 minutes for them to be finished. As I was waiting, the salesman walked out and by my car. I rolled my window down and told him this is ridiculous and you just lost my business. He told me to drive over the curb to get out and yelled that he may work there but that I couldn’t talk to him that way.
These people knew I was about to get stuck in that parking lot and should have told me that I needed to move my car.

We ordered a Kitchen Aide oven/microwave combination on February 22nd. We were told tt will take about 3 weeks for the unit to come in. The service men came to install the unit on March 14th. When they unbox it, they tell us the glass on the microwave door is broken so they install the unit and take the microwave door with the broken glass with them but the microwave is non-operational without the door. They come out a week later to install the new microwave door and they asked if the installers left the screws to install the door. No, they did not leave the screws so the screws need to be ordered. After another week they come out to again install the door with the new screws and we are told it cannot be installed because they don’t have the handle. So another week goes by and they come out on April 9th to install the microwave door with the new screws and handle and the installer tells us that they ordered the wrong door. So I put a call to the salesman and the General Manager, Haley to tell them where with are with no microwave and leave a message. So it is now, April 10th, almost a month after we are supposed to have a working oven/microwave unit and the microwave is still not working. And I have not heard back from either the salesman or the General Manager. Is this how a professional organization operates and treats their customer?

Warning! I purchased a very expensive WOLF brand double oven. Hasn't worked in over 2 months. Instead of providing good customer service by replacing the unit with one that works they keep sending repair people who attempt to repair it, unsuccessfully! Moved in to the new house in November and couldn't prepare Thanksgiving or Christmas dinners! Then, the Subzero wine cooler started rattling and once again their attempt to repair it failed! Now, it's February and still No working oven and rattling wine cooler...basically paid $1,000's for a pieces of bad appliances and terrible customer service!

Dallas Sheriffs are doing a great job at midnight extracting drunk drivers from the freeways. Thank You deputies for all the dangerous work you do at night patrolling the Dallas freeways as you never know who you are approaching during a traffic stop.

Great selection and brands for any remodel or new build.

This is most often my first choice for appliances. The prices are within reason, delivery is smooth. Salespersons are helpful.

Fantastic people who are very knowledgeable on all the appliances. Give honest feedback/opinions. Customer Service has been great. Renee was a fantastic sales rep to work with. Highly recommend.

Once you purchase from them ( and we spent quite a bit with all new Bertazoni rangetop, Monogram Ovens and warming drawer, and Refrigerator/ Freezer columns; as well as a KitchenAide Refrigerator/ Freezer drawers with ice maker) and they install, forget about getting responsive customer service.
There was one issue early on and that got taken care of; now, on 2 other issues, it’s radio silence from our sales rep, Ferguson (installer) and other 3rd party repair they set up.

Great selection. Awesome help in store.

Appliances…Plumbing…Lighting! With the one and only RYAN MARTIN, who knows his industry like the back of his hand! Purchased all kitchen appliances with lots of extras! Ice machine, outdoor grill, washer and dryer, too many extras at a major discount from all other appliance stores. This showroom is definitely the place to shop and Ryan has all the answers! Now I have time to hit the gym!

I can't believe I hadn't been here already!

Talk about one of the most expansive showrooms around. There were so many beautiful vignettes showcasing all the best lines. I will definitely be bringing my clients back in the future!

There was something in every category to see, high end appliances, light fixtures, soaking tubs, plumbing fixtures, outdoor grilling, oh my!

⭐⭐⭐⭐⭐

Showroom with everything you may need for creating your kitchen dreams

Our sales rep was outstanding, down to earth, knowledgeable and very professional. we will be purchasing our gas range here

Wide selection with helpful staff who know appliances

Kermit spent hours with us to navigate this process. Loved every minute of it and we can't wait to get started!

What a great company to work with! Got the best price available even online on my oven, helpful and knowledgeable saleswoman, Renee West. As well, I wasn’t ready for it yet, so they held it for me. I then got two prompt calls ( on the day I asked her to call back) fromJulie Suratt to set up my delivery. Delivery was set for the next day. I received a text when the delivery truck was 11 minutes away! It was so helpful as I had an appointment I was able to adjust so my workday was not interrupted. And lastly, I wish I had gotten the names of the men that delivered my oven. They were fast and SO helpful making it fit where I wanted it. Thanks for everything!

Communication with this group in all of the years of owning high end appliances was the absolute worst. Every month they said (after we paid in full) that our appliances were coming. COVID became the excuse for the first four months, then staff turnover and guess what still never received our appliances in full. I would not recommend this group to anyone building or remodeling a high end kitchen.

Have purchased appliances for our new home 16 years ago, a cottage we built 5 years ago & our remodel this year. They are amazing. Michele Holmes did a great job of helping us choose the appliances & during a difficult time to get things, she was on top of everything. The installation team is amazing as well. Highly recommend.

I had a very, very negative experience here today at Capital Distributing. I do not recommend and will advise all of my clients to shop elsewhere.

Elegant showroom. 10-50% less than market cost. Many unique pieces. Enjoyable afternoon browse. Top customer service.

Haley was fantastic every step of the way. We are renovating a newly-purchased vacation home in a city in another state. She coordinated with a local Ferguson showroom for our contractor to pick up breakable items. Haley shipped the rest of the items directly to our contractor. Everything arrived ahead of schedule and in one piece! Even our contractor was impressed! I can’t say enough good things about Haley. She’s very responsive to email and phone calls. She diligently searched for specific items to meet our needs. Her customer service was exceptional and outstanding! Thanks, Haley, for making the process easy and fun!

I am remodeling my kitchen and 2 bathrooms. Haley helped with all the plumbing fixtures (faucets/sink/garbage disposal/shower fixtures, etc ). She totally knows her inventory and is helpful in offering her expert opinion when I asked for guidance. It can be overwhelming but Haley helped in making it manageable. My interior designer and I visited together and told Haley of the projects we were doing. Haley was professional and attentive to customer service in her response that day and in following up with me with the quote and getting the order placed and delivered on time!!

In the process of a total house makeover. Haley was extremely helpful in helping us with pairing down options in a world that can be very overwhelming! We appreciate all of the time spent listening and providing options.

It was a pleasure doing business with Capital Distributing! My salesperson, Haley was very knowledgeable about the product that she represents which seems to be a rarity these days! Excellent service and very fair pricing too!

I have used Capital a few times on a friend's enthusiastic recommendation. I worked with both B'Ann and Haley. Every time, I've had an excellent experience. They were fast, informed, opinionated (in a good way). In addition, they helped me by email. So much more efficient than going to a store. The products I've purchased with their assistance have been consistently excellent. Highly recommend.

Knowledgeable and very helpful people, great showroom. We’ve used them for kitchen and bathroom remodels.

We were greeted nicely and taken directly to our area of interest. Our toddler got to have fun playing in the little playhouse. They have a LOT of selection from a variety of manufacturers. If we had a question it could be answered. All folks were very helpful and friendly with no pressure. Clean and well organized. If you want a nicer grade appliance - go here!

I've been shopping here for over 30 years and can't imagine buying my appliances anywhere else. Customer service is the best you will find anywhere and they stand behind everything they sell. A beautiful showroom where they help you find the right choices for you and not pressure you into something you don't want. They are also wonderful about supporting local organizations and are always giving back to the community - shop local here - you'll be thrilled that you did!

Joyce Rambo is the BEST!!! Joyce was very detailed oriented and considerate of my needs. Throughout the process I felt very comfortable with my selection. I was given multiple options with a spreadsheet to compare and contract. I will recommend Joyce to all my friends and family.

I purchased an outdoor built in grill with cabinets. In addition I renovated my entire kitchen with the help of Joyce.

Thank you Joyce!!!

The show room is enormous with so many products at display. Riley was helpful and gave me a good quote much below anywhere for my 48" profile GE fridge (price for Subzero was also good). They also did built-in installation with reasonable extra fee. Installation team was 4 people and professional, properly protected my hard floors from 800 lbs of load and used a special dolly. Everything went smooth.

Very helpful and informative staff!!!

Very diverse appliances for the majority although there were a few items in the untouchable (my limited budget) price range. Of course, a single trip is generally insufficient because the salespersons provide bountiful web links for the customers to do more homework.

The other fact that was refreshing was the honest opinion from the salesperson - no bait-and-switch, no upsell just common sense advice and extreme patience with even uninformed questions by yours truly.

Wow. Only for the rich

Worst service ever. Sales rep refused to discuss certain brands they sell and I was interested in because she personally didnt like them. Most unhelpful. Why people come here is a mystery.

If u are a millionaire with tens of thousands in the crevices of your couches that you dont need, shop here. You will not find the major name brands here like maytag, LG, frigidaire, GE, etc. This is beyond high end and set up for the specific clientele who dont look at price tags. If you dont need the money, I could use it. I will even come get it out of your couch.

Amazing merchandise! Top name brands, high quality, great service. The showroom is beautiful, adorned by all of the latest and greatest, most current, technologically advanced major kitchen appliances. Greated with warm, home baked ( or showroom floor models baked) cookies that fill the air with a sweet aroma that entices you to come in and take your time to browse. The sales staff is knowledgeable and accommodating. They can answer any questions you may have. Our whole experience here was positive and fun.

The employees were very friendly and helpful....eventhough i came in 30 minutes before closing.....

Took a while to get a salesperson, but there were others in the store. I get it. But when my wife asks questions about a $4k oven and you look at me and start talking... Nah. She's the cook and the CFO... And makes more than I do. Ed Kellum didn't treat her like that. Might be why we dropped $6k there instead of here.

Cannot say enough good things about Capital Appliance! Amazing sales person, Chris Wynn (and his assistant, Jessica), and installers. Buying appliances has never been easier, and the prices are competitive. Having this experience, cannot imagine shopping anywhere else.

We were delighted with the professional delivery of our new Electrolux washer and dryer. They were very customer centric in the way they handled the removal and new installation, keeping things clean, carefully avoiding any damage to the walls or doors, balancing the equipment, testing, and most courteous throughout.

Ron and his team were EXCELLENT, professional and had the attitude of doing the job Right. Thanks

Mom loves her new oven so it's great place,but whooo alot of $

Quality merchandise excellent customer service five stars

EXCELLENT

Great place to buy your new kitchen needs

Very good

We had a wonderful experience with Capital Distributing. From start to finish the process was seamless. The installation of our new Bosch dishwasher went perfectly. The install team was on time, friendly, professional and fast! We had to share our positive experience because we were so impressed! We will definitely do business with Capital in the future.

Very nice place. With compatibility in price

Excellent service and pricing. We worked with Chris Wynn on the selection, purchase, delivery and install of our appliance package, and it was an amazing and smooth process. And their showroom is beautiful with almost every option to look at. A great company that I would recommend to anyone!

Really bad services

Great showroom to see all the options and easy to work with employees

I have had the best experience purchasing appliances with capital, Jessica called after my purchase and prior to install to insure I was ready, the agreed morning the installers called with confirmation of a time, showed as scheduled, they were prepared, installed quickly, couldn'y go any smoother. Super company!

Our experience -- from the showroom to coordinating delivery to installation was excellent! Everyone was incredibly responsive and helpful. Special kudos go to Jessica who was amazing (and very patient!) in helping to schedule our delivery (and then helping us reschedule it twice when our project got delayed). I would no doubt use Capital Distributing again!

Nice selection of appliances to choose from.

luxury furniture & place.

Wonderful way to spend a Saturday afternoon - and the staff is so helpful. Renee helped us determine which range top was best for our kitchen and gave us other things to think about.

A dream showroom! I appreciate that they support the community and future cooks. They were a sponsor of a fundraiser for the Les Dames d'Escoffier Dallas group that I am a member of.

Knowledgeable staff and customer service

Way overpriced now that Nebraska Furniture Store is open! Found same washer and dryer for half price there!

Capital Distributing has an outstanding selection of appliances and a very knowledgeable staff. I was particularly impressed by the company's willingness to go the extra mile in making sure that I was completely satisfied when a minor problem with a purchase did arise.

Fantastic product selection

Chris and Jessica were great! They were very friendly, knowledgeable, and helped me get the best product for my needs.

Was very pleased with the products and even though we had a problem they did the right thing and fixed it.

Great products

Incredibly knowledgeable - they can get pretty much anything - at great prices.

Great people.

Awesome pricing and product selection. Chris Wynn was amazing to work with and helped us make the right selections for our home and budget as well.

The quality of merchandise is the best. The help in the showroom was wonderful. The service, delivery, and communication was excellent. As an owner of a retail store, I know the importance of that. Nothing but good things to talk about Capital Distributing.

Joyce Rambo at Capital is amazing. Offered insightful recommendations and an honest approach. I purchased a down draft, cooktop, double oven, and dishwasher. She stuck by while I changed my mind MANY times and was understanding to the fact it was a big decision for us. Always returned calls and even hand delivered a part when I could not make it out. SERVICE AND HONEST SHOULD COUNT FOR SOMETHING AND WITH JOYCE RAMBO IT DOES!