Ace Hardware in Dallas

Great customer service. Very friendly. The employees assisted me in locating the items I came for. ACE is the place...

I would always shop for my paint at Home Depot. One Sunday I decided to go to Ace and I’m glad I did. I met a really nice employee named Andrew. He gave the best customer service. Andrew was very helpful and gave me good advice on the project I was doing on my own.. When shopping at Ace, I always look for Andrew.. If I have a question, he always knows the answer, If I’m unsure about a color, he always have great advice on other colors that may work.. Andrew is a really nice person.. I really appreciate the help and how he take care of his customers..

I love having a personalized experience here. You'll also find unique items you won't find at Big box stores. Down side is how expensive they are.

Ace has everything you need. I mean everything you can think of!!! Had to go and get items for the bad weather that was headed our way. Very nice, lady, that was there checking us out. The guys are very helpful inside the store as well.

WAY BETTER than I expected! I have never been a real fan of Ace Hardware, because the prices were usually higher than the box stores & wouldn't have what I needed. I will drive to the other side of town just to go somewhere else. I only went in for 2x 4" wood screws, hotsy to see if they had them. I was AMAZED at the store & what they had to offer! I guess it's been too long since I've last tried them out because they have everything. Plus, I'll have to say, the prices were comparable. I guess I'll have to give them a second look. Thank ya'll for a good job with this location!

Everyone was helpful, and I'm glad I came into the store instead of ordering where I used to. Back to neighborhood shopping!

ACE IS the place with the helpful hardware person. They are always pleasant and proficient. Although not a massive warehouse there is a wide selection of frequently used products. I appreciate the reward program also.

I'm big on customer service and I'll really only leave a review if it's out of this world or trash. This store has by far the friendliest associates that are very knowledgeable. I come by every so often but the consistency of the amazing customer service is outstanding. Never fails.

Great customer service. Very friendly. The employees assisted me in locating the items I came for. ACE is the place...

There is always someone there to help. Everyone is friendly ;)

I love having a personalized experience here. You'll also find unique items you won't find at Big box stores. Down side is how expensive they are.

Everyone was helpful, and I'm glad I came into the store instead of ordering where I used to. Back to neighborhood shopping!

Had what I need mater of fact always do

Excelente lugar encuentre de todo para reparaciones del hogar

Fantastic store! Josh and Jerri are Fabulous!

Have assorted pieces others dont carry

Awesome service

Had everything I was looking for.

There when I needed something quick and by the house I was working at.Excellent.

Ace has everything you need. I mean everything you can think of!!! Had to go and get items for the bad weather that was headed our way. Very nice, lady, that was there checking us out. The guys are very helpful inside the store as well.

I would always shop for my paint at Home Depot. One Sunday I decided to go to Ace and I’m glad I did. I met a really nice employee named Andrew. He gave the best customer service. Andrew was very helpful and gave me good advice on the project I was doing on my own.. When shopping at Ace, I always look for Andrew.. If I have a question, he always knows the answer, If I’m unsure about a color, he always have great advice on other colors that may work.. Andrew is a really nice person.. I really appreciate the help and how he take care of his customers..

Andrew was awesome. Helped me for an hour until we got the right tools.

Mike was very helpful and friendly was in n out in 2 minutes fast and knowledgeable thanks for the help

Buen servicio

Old school feel...they have everything...staff is very helpful

Just about always have what you need. Willing to help you find it.

Yeah no!

Sunday morning 9:24 am.

Sign says it's open business hours but it's closed and dark.

I'm big on customer service and I'll really only leave a review if it's out of this world or trash. This store has by far the friendliest associates that are very knowledgeable. I come by every so often but the consistency of the amazing customer service is outstanding. Never fails.

I love this location, store is clean organized. Most important, the employees are very helpful.

puedo decir que! quede sorprendido con la tienda muy bien organizada todo facil de encontrar y el servicio de primera todo el personal super amables.

You're going to pay a bit more than going to Home Depot or Lowe's, but the convenience of getting in and out quickly is worth it (depending on what you're buying).

Been coming here since day one

My boy Rafael helped me out quick with no hesitation had me in and out the store . Quality working give that man a raise and stop playing with him thank you so much I’ll be back to buy more stuff bc of Rafael’s friendly and quick service

Found what I needed quickly

Great customer service!

Didn't purchase ne thing but the information was very much appreciated

Good service and someone to help me with no problem

Friendly staff, but very limited on product availability.

Been here 4 times and I like coming here because the employees are friendly and help you with what you're looking for.

Great service and not to crowded!

Lots of product, too far from home, high prices.

I found what I was looking for but I had it at home

Great for personal service!

Really nice to be in a store where you have knowledgeable employees and you don't have to search the store to find help locating an item.

Always a pleasure

The pai t guy was very knowledgeable! This place is a must go to !

Found the federal pacific braker needed!

Great service, and always have what I need.

Great customer service!

Good friendly service

Very helpfull.

Very neat store with great customer service. Not sure why they have this swinging gate to enter the sales floor maybe a security thing.

Stihl hedgetrimmers and blades are AWFUL.

4 TRIPS TO ACE WITH BAD PRODUCT.

BUT this is where it changes and this is why I use ACE.
Raphael made it right! Thank you for understanding and doing what's best for the customer.

DONT BUY STIHL HEDGETRIMMERS

I had been looking for the old time Drano granules; the gel & liquid don't seem to work worth a dime. I found what I needed at this Ace Hardware Store. I was impressed with it. The workers didn't bother the customers, but we're available when needed. Nice store located at the corner of Danieldale & Clark Rd.

Asowme

Closes too early

So many diverse products! Easy to get in and knowledgeable staff

Careful. If needing a specific color mix, Ace just changed who they have agency with for their base and color mixes. Also, website may claim a product, such as Gal of BLACK primer is in stock, but staff may not be fully up to speed on new paint product line. Also, "knife sharpening" is very limited. We took 4 Chicago cutlery chef knives, boning knife, and Ace only has a very small machine that cannot sharpen long knives, typical with Chicago Cutlery. Great place to find very unusual screws and bolts. For example, we needed a replacement screw for a piece of furniture and had no problem locating the screw in stock *on our own*. Limited variety of PVC connections, but great place if you need a toilet tank replacement handle or float. Staff always nice.

Great place, had everything I needed, knowledgeable employees

Lots of products. Shop the sales
As prices are high

There is too much inventory for such a small store, which is better off ordering online

I purchased a tire compressor. I opened it and there was a chord with no plug. It was a just a wire cord. Not able to use. I was able to return my item, but had to call the manager, Andrew to approve it. Andrew said maybe you should read the box before you buy. I bit my tongue because he hadn't approved the return yet. 100.00. And no use to me. They have signs posted of no returns. Will never shop at Ace again!

In spite of their reputation of not being friendly, today was a different story. The associate was very helpful and explained how to use the product I purchased. Great job today!!

Sales staff and products are Great!

Spray paint and grabbed a six-pack!! 🍺 win-win

my go to place for items

Not very helpful staff. No popcorn made.

Nice people work there very helpful.

Worst customer service. Please do not buy anything from this store!

Smaller than others, more expensive than Walmart that is 1/4 mile away. Limited hours. Awesome customer service,friendly, they should be paid more. Great service is a rarity.

Proud prices. Limited selection. Service department only has part time employees. Suggest you ask how long it will take to complete a repair before looking somewhere else.
Personal suggestion would be MR FIX IT in midlothian.

Wide variety of merchandise. Friendly staff. Clean facility.

I no longer live by this Ace and w8ll miss their awesome and professional service.

This place has everything you need for home repairing or remodeling. Friendly and helpful service. I, gilcortez recommend this place of business

Don't take RETURNZ

No hammer variety low stock measuring tapes as well

The workers always go out of their way to assist.

Very helpful staff.

Great place to shop especially for some hard to find items. Great customer service by phone and in person.

I'm not crazy about franchises, they carry a brand name but go by there own set of rules, this store is close in the neighborhood so you can get a lot of things here instead of drive to a large competitor.

Charlie was a great help with my plumbing questions

A good basic hardware shop. Very small and tight close spaces. But has all the basic fundamental tools you need

Check out line can get rediculously long from time
to time with complex customer
transactions.

They were very helpful and friendly. I went there to get propane, for heating, before we were to be hit by an ice storm.

Great customer service, it's always a gentleman that always ask do we need help with anything. He is very knowledgeable about each product. The lady at the register is always helpful and nice.

Always have the items I need in stock. Unlike the larger store's never have their inventory correct.

Fair prices

WOW. What a pleasant surprise. SUPER well-stoked and well organized with very helpful staff!

They did not have the item I was looking for, but made the correct recommendation to fix my problem.

Ace is always helpful and friendly, you can get what you need there.

A little more expensive but they make up for it in customer service.

Best place for any screws you need, specialty like furniture, lighting, wood, metal, brass. Excellent..just excellent. We found the correct screws for an upright mulcher shredder. I found the correct screws for a brass elephant figure!

This place is what I am looking for, not you typical big box store, they make you feel at home. Walk around the store, and enjoy the yourself and buy some you really need.

Extremely helpful employees. My husband loves going to any Ace Hardware store. Their customer service at any location is hard to beat.

Excellent service.

Great service Thank you for your help

No kinda help whatsoever!

Had what I was looking for.

Thought we could get some knowledgeable help. :(Thought WRONG.

Esta muy chido

Great location, friendly and helpful employees. I appreciate that the cashier was wearing a mask

Una tienda donde puedes encontrar productos para jardinería y más

Wide selection, helpful staff.

I’d like to give kudos to Mr. Charles. I had come in there looking for a replacement for my outdoor faucet. I was told at a different store that I would have to call a plumber, that I could not replace this myself. Mr. Charles new exactly what I was looking for and he took the time to help me understand and made sure I had all of the equipment/supplies I needed to complete this do it yourself job. What refreshing customer service! Mr. Charles is a gem!

Double check the prices you are charged-9 times out of 10 they try to charge full price for posted on sale items.

Very clean store, well organized. Super helpful and friendly.

They paint matched a small piece of paint I brought in as big as my pinky and let me tell you it was perfect. Apartment nail hole life hack, they’ll never know. 😆

The experience and assistance of the ACE crew is always helpful. They always have what you need and provides valuable solutions

I bought Sthil equipment and they told me if anything happens just to take it there, that they have technicians onsite to fix equipment, which they never fixed it had to take it somewhere else. Plus cashier is always rude. Not shopping there again

I walked in and I need help cuz I'm disabled and the guy wouldn't even get all the samples and for what I needed and brought it to me at the counter so I didn't have to walk all through the place I really appreciate that

Great place to go if you live close you'll save money on gas and you can get the same thing there

It's ok

Friendly service good prices.

Helpful staff they had what I needed for my project

Always my "go to" place for all the things I can't find at the big home stores.

Called to ask about a certain item and they DID have it in store like they stated over the phone… thanks for not making me drive out there for nothing like other stores 🤭

Great place good people

Great if your looking for things to repair your house, they have pretty much everything your looking for!!!

Always high always out of stock

Wonderful experience!! They had a great selection of hardware and gardening products. Exceptional Customer Service!!! Much more of a pleasant time than going to those big box hardware stores. We joined the loyalty program and will definitely return there from now!!

Friendly service, able to get everything I needed and check out quickly.

Cashier was helpful and friendly!

Bad customer service and no concern for customers asking for help

The gentleman that put our wheelbarrow together was very helpful.

Found all items I needed w/o the lines, plus employees were very helpful. Great service

Good

Place is a dumb, can’t walk in the store with stuff being all in the way. Worst Ace store I have ever been to and the employee working there are very unprofessional and rude. I would definitely make the drive to Home Depot!

Great addition to the neighborhood. Nice to have a hard ware store so close.

You find a great assortment in hardware, fertilizers and tools. En cuentras un gran surtido en ferreteria, herramintas y fertilizantes..

Good

Excellent customer care! Staff is friendly and always willing to provide assistance.

Rude Rude Rude

This store do not offer a restroom to a maybe customer. I probably will not go back to this store.

Although this is my second failed (of hopefully only three visits I pray will end in success) attempt to get a key copied for my wife’s 2011 Lexus RX350, I remain optimistic and favorably disposed to Ace Hardware and to even this particular location. Let me explain.
First, lessons learned/reinforced:
1. Ace’s website has a tool you can use to confirm their tool’s capability to duplicate your particular key. Use it.
2. The store locater tool is linked below the results and can filter for stores near you that are able to perform this work.
3. Call ahead to your chosen location before you go to make sure they have in hand the key you need or if they will need to order one.
4. Bear in mind, this will take a reasonable amount of time to complete—particularly if it, like most modern keys, requires programming. It would probably be best to take care of earlier in the day rather than later. Once you get within, say, the last hour before closing, the associates are almost certain to be working through the long list of tasks they have to complete before closing time.

At this location, the associate you’ll likely work with (particularly if there’s programming involved) is named Andrew. I’ve talked to him on the phone, after the first try. I’ve seen him in person, now, on this my second swing-and-a-miss. I confess I’m a bit bewildered that, despite my repeated unsuccessful attempts here, when crossing this to-do off my list as “done” I’ll likely be headed back home from here.

Why? I’m not sure I’ve put my finger on it. It’s close, but there are ones closer. It’s reasonably well stocked, but the keys are unhelpfully not well organized. The associates I’ve encountered have, without exception, been pleasant, willing to assist and above average, but that’s not particularly rare.

As odd it seems to me as he, himself, would probably regard my conclusion, I think it’s Andrew. I hope he is happy here. There is a muted kindness to him that seems to rest above a stream of compassion and patience running far and deep through his character. I don’t know. I could be mistaken sand just reading far too much into what is, to be sure, a vague first impression based on absurdly little information. What did he do or say that gave me this feeling? Your mileage may vary so I think I’ll just encourage you to see for yourself if you agree.

They are so helpful and ready to give advice on your home projects. Much nicer than dealing with the hassle at the big box stores.

As one would expect from Ace Hardware, they were friendly and very helpful. This store definitely lived up to the company's reputation.

Pricey, but has best customer service than big box home improvement places.

I went to my Ace Hardware because I needed help repairing a broken decorative yard stepping stone which was of concrete and glass. Hmmm. What would bond porous concrete to concrete, concrete to glass? At the store Andrew was very helpful. He listened well, understood my project, and took me to the contact cement section. We both looked and read labels, and discussed the "how to" with the directions on a couple of possibilities. It was so wonderful having an attentive do it yourself type person get into my situation with me. I had more confidence making my selection. I bought the Weld It cement tube and used it according to directions on the tube with the process Andrew and I discussed. I was rewarded with a strongly bonded repaired item. Yay, team! My thanks to Andrew and Ace Hardware.

Great place for keys they were able to take care of me and my old motorcycle plus will be taking care of my 2007 honda odyssey with programing