Lowe's Home Improvement in Dallas

Lowe's – West Dallas, TX 🏠✨

Lowe's in West Dallas is a great place to shop for furniture and home improvement needs! The building is large, clean, and well-maintained, creating a comfortable shopping experience. Plus, it has a pleasant smell, making it even more inviting. 🏡✅

The prices here are normal, and since Lowe's partners with many furniture companies, their furniture is often cheaper than other stores in the DFW area. 💰🎉

The employees are friendly and helpful, always trying their best to assist customers in finding what they need. 😊

One of the best perks of shopping at Lowe's is their free delivery service—when you buy furniture, they deliver it straight to your home, so you don’t have to worry about transporting it yourself. 🚚✅

Additionally, Lowe's offers a warranty, meaning if something breaks, you can get it fixed for free. 🔧💙

The store has plenty of parking, making it easy to find a spot. Security is also strong, with measures in place to prevent crime, ensuring a safe shopping environment. 🚔✅

Overall Rating: ⭐⭐⭐⭐⭐ (5/5 Stars)
Furniture Pricing: Normal, often cheaper due to partnerships 💰✅

Cleanliness: Well-kept and inviting 🏠✨

Employees: Friendly and helpful 😊

Delivery: Free furniture delivery 🚚✅

Warranty: Free repairs if items break 🔧💙

Parking & Security: Plenty of parking & strong security 🚔✅

If you're looking for affordable furniture and home improvement products, Lowe's in West Dallas is a fantastic choice! 🎉🔥

Elle(I believe she's a head cashier) provided horrible service. She asked with an attitude if I had receipt for items I needed returned to which I replied yes. She snatched by tote bag and started digging through the items which honestly made me feel disrespected. A plant mister needed to be returned due to it being defective and it had little to no water left since it stopped working. I tried opening it but couldn't so I didn't empty the very little water that was inside and she told me with a rude voice a return could not be processed even though I had proof of purchase. I emptied the water out in the parking lot as she instructed and came back inside to return the merchandise. I showed her the QR code I scanned when making the purchase and she literally snatched my phone to look through it without letting me know what she needed. I immediately took my phone back and asked her what I need to look for. She was looking for the receipt and she made the entire transaction difficult. An associate even interfered and said she didn't need to go through so many steps just to process a return since she already had the receipt to which she replied yes she does. I've done a couple returns and have always had my receipt scanned/card swiped after scanning returned items. I did not feel comfortable with the way she approached me and assisted me. I felt discriminated and attacked. I had proof of purchase but yet she stereotyped me. There were also lots of big rats on the ceilings.

Awful service! It seems that the associates do not want to work. I've been calling for the last hour just to ask when the order will be delivered. The first time someone answered, I told them I was calling for delivery status. I was transferred three times, and then the last person picked up and did not respond. The other times I have called, they pick up and hang up without saying a word. This is a total nightmare. If I could give zero, I would, calling a company to ask when an order will be delivered should not be this difficult.

I went to the store off of Cockrell Hill on chalk. Totally different experience and I normally get with a Grand Prairie store almost any other Lowe’s except for that one. I had a very uncomfortable not fun experience with Juan. Very rude. He was a floor supervisor that came over to help me With two appliances. I was purchasing over an $1100 purchase walked off when I’m talking to him did not answer any questions very rude did not enjoy him at all. I asked for his manager and then the arrogant Abel came over who is also no help whatsoever. I did not enjoy my experience at all zero if it wasn’t a clearance item I would not have purchased it. They are not flexible. They do not try to help you solve things. They were very, very rude and I will never return to that Cora Hill chalk area Street. I did have a good experience with Eric who normally works in. Cabinets came over to help me with Appliances. Eric was great. The other two individuals one and able are awful. Don’t go to the store

Terrible customer service. Will leave you on hold for ten minutes just to then hang up on you. Hire people who actually do their job as opposed to these slow slobs you have “working” here now.

Worst customer service. Any excuse to avoid honoring store deals. Services such as delivery and installation is a waste of money from inferior workers that can't/won't follow instructions. HOME DEPOT IS LEAPS AND BOUNDS BETTER IN ALL ASPECTS.

I went to this Lowes on Chalk Hill and a guy named Billy who has worked there for 19 years was so helpful. He was in the garden department and was by my side for the whole shopping experience to make sure I was well taken care of. Then him and another associate Chris helped me load the Flagstone into my truck. Thank you Billy and Chris!

Poor experience with the appliances. I wanted to purchase a new washer, but the person didn't seem to want to assist me. I had some specific questions that another associate told her what to do to assist me, but she was not interested in helping me. She was not helpful at all. I was dissatisfied with the service I received and won't ever go back.

Excelente servicio y atención

Exelente servicio 100% recomendado

Excelente

Lowe's – West Dallas, TX 🏠✨

Lowe's in West Dallas is a great place to shop for furniture and home improvement needs! The building is large, clean, and well-maintained, creating a comfortable shopping experience. Plus, it has a pleasant smell, making it even more inviting. 🏡✅

The prices here are normal, and since Lowe's partners with many furniture companies, their furniture is often cheaper than other stores in the DFW area. 💰🎉

The employees are friendly and helpful, always trying their best to assist customers in finding what they need. 😊

One of the best perks of shopping at Lowe's is their free delivery service—when you buy furniture, they deliver it straight to your home, so you don’t have to worry about transporting it yourself. 🚚✅

Additionally, Lowe's offers a warranty, meaning if something breaks, you can get it fixed for free. 🔧💙

The store has plenty of parking, making it easy to find a spot. Security is also strong, with measures in place to prevent crime, ensuring a safe shopping environment. 🚔✅

Overall Rating: ⭐⭐⭐⭐⭐ (5/5 Stars)
Furniture Pricing: Normal, often cheaper due to partnerships 💰✅

Cleanliness: Well-kept and inviting 🏠✨

Employees: Friendly and helpful 😊

Delivery: Free furniture delivery 🚚✅

Warranty: Free repairs if items break 🔧💙

Parking & Security: Plenty of parking & strong security 🚔✅

If you're looking for affordable furniture and home improvement products, Lowe's in West Dallas is a fantastic choice! 🎉🔥

Awful service! It seems that the associates do not want to work. I've been calling for the last hour just to ask when the order will be delivered. The first time someone answered, I told them I was calling for delivery status. I was transferred three times, and then the last person picked up and did not respond. The other times I have called, they pick up and hang up without saying a word. This is a total nightmare. If I could give zero, I would, calling a company to ask when an order will be delivered should not be this difficult.

Terrible customer service. Will leave you on hold for ten minutes just to then hang up on you. Hire people who actually do their job as opposed to these slow slobs you have “working” here now.

Great service

They had varieties of what I was shopping for.

I was looking for some new bushes and flowers to put in my yard. I have a really nice selection. Prices are good right now too. They're mulch and potting soil is also on sale.

Worst customer service. Any excuse to avoid honoring store deals. Services such as delivery and installation is a waste of money from inferior workers that can't/won't follow instructions. HOME DEPOT IS LEAPS AND BOUNDS BETTER IN ALL ASPECTS.

I went to the store off of Cockrell Hill on chalk. Totally different experience and I normally get with a Grand Prairie store almost any other Lowe’s except for that one. I had a very uncomfortable not fun experience with Juan. Very rude. He was a floor supervisor that came over to help me With two appliances. I was purchasing over an $1100 purchase walked off when I’m talking to him did not answer any questions very rude did not enjoy him at all. I asked for his manager and then the arrogant Abel came over who is also no help whatsoever. I did not enjoy my experience at all zero if it wasn’t a clearance item I would not have purchased it. They are not flexible. They do not try to help you solve things. They were very, very rude and I will never return to that Cora Hill chalk area Street. I did have a good experience with Eric who normally works in. Cabinets came over to help me with Appliances. Eric was great. The other two individuals one and able are awful. Don’t go to the store

Excelente trabajo 100 por ciento recomendables!!!

Waited for 1 hour for a color match of a sample that I bought from them and they still were not able to match the color....

Thank you Hector for the best customer service at this location and your patience. Came in and he found me exactly what I was needing for my home.

Buenos precios

Eric in appliances was beyond awesome!!!! He took the time out to actually speak and help us, unlike an orange competitor on Ft Worth Ave. We will definitely be back!

Poor experience with the appliances. I wanted to purchase a new washer, but the person didn't seem to want to assist me. I had some specific questions that another associate told her what to do to assist me, but she was not interested in helping me. She was not helpful at all. I was dissatisfied with the service I received and won't ever go back.

I would like to thank Al the supervisor in the paint department he was super nice, super helpful helping me decide what paint i needed and what paint was on sale, never once did he make me feel like I was a burden, he went the extra mile to assure i was satisfied on my needs , thank you AL 🥰

Fast and friendly service

Pretty good selection of house plants at this location.

Typical Lowe's no complaints here

Great selection for household needs!~

Beats Home Depot in every way

Just walked out the store after purchasing my few items in the self checkout…. Look I’m no mf thief!! Why you standing there watching me scan and pay for my orders… some of the people that look just like you are in the aisles stealing!! I literally had to hover over the pin pad to input my pin so she wouldn’t see it!! Back up!!!!

I went to this Lowes on Chalk Hill and a guy named Billy who has worked there for 19 years was so helpful. He was in the garden department and was by my side for the whole shopping experience to make sure I was well taken care of. Then him and another associate Chris helped me load the Flagstone into my truck. Thank you Billy and Chris!

Always clean

Elle(I believe she's a head cashier) provided horrible service. She asked with an attitude if I had receipt for items I needed returned to which I replied yes. She snatched by tote bag and started digging through the items which honestly made me feel disrespected. A plant mister needed to be returned due to it being defective and it had little to no water left since it stopped working. I tried opening it but couldn't so I didn't empty the very little water that was inside and she told me with a rude voice a return could not be processed even though I had proof of purchase. I emptied the water out in the parking lot as she instructed and came back inside to return the merchandise. I showed her the QR code I scanned when making the purchase and she literally snatched my phone to look through it without letting me know what she needed. I immediately took my phone back and asked her what I need to look for. She was looking for the receipt and she made the entire transaction difficult. An associate even interfered and said she didn't need to go through so many steps just to process a return since she already had the receipt to which she replied yes she does. I've done a couple returns and have always had my receipt scanned/card swiped after scanning returned items. I did not feel comfortable with the way she approached me and assisted me. I felt discriminated and attacked. I had proof of purchase but yet she stereotyped me. There were also lots of big rats on the ceilings.

Horrible customer service. They made the paint wrong.Then told me they don't refund paint.

If you’re a Pro and trying to do a phone sale on a Sunday forget it. They will not help you at all! They won’t even attempt to help spoke with David, and Taylor at customer service and they would not help at all. Home Depot does do phone sales but I buy everything from Lowe’s I guess I have to start shopping at Home Depot instead

Love Lowe’s

Enjoy the merchandise and prices. The staff are very friendly.

Terrible delivery experience. They used some people to appeared to be on drugs upon delivering my refrigerator. They caused several damages to my home and the fridge. It was a terrible experience and the leadership at the location said they would ensure repairs and never did. Don’t trust this location. Lots of lies.

MUY BUENA LA VISTA Y SOBRE TODO ENCONTRÉ LO QUE BUSCABA

Had a terrible experience tonight. I came to this store to get a Christmas tree. The customer service from the gentlemen handling the Christmas trees was great. However, he did not know how to cut straight and took several attempts to get it decent. The customer service in the store was horrible. I made eye contact with multiple employees and walked in their direction. None of which offerred any assistance while we were trying to find a tree stand. Mind you, the store is empty so there is no excuse of being busy. I was told different locations of where I could find a tree stand and none of them checked out. We ended up leaving the tree because we could not find a stand or anybody who gave a care. Lost my business tonight.

Buenos precios

The customer service is excellent I personally never had a problem with any of their team members on the sales floor or at the registers if I had a question they always helped and everything is reasonably priced and clean

Terrible service. I needed some simple things for my job the next day and I didn't have time to get there early. I got there at 9:30 even though I had 30 minutes to spare because clearly their closing time is at 10 and they told me it's closed and that seems wrong to me. Change your hours if you don't want more dissatisfied customers.

This is the worst place to have customer service !!! I spent 45 mins in this store asking for assistance in the paint aisle and every worker I asked to help just walked away and said they would call someone when in reality they never did !!! Also one of the ladies working the self scan had the nerve to say “Have a good night” once she heard me say all these damn workers here and they can’t help nobody !

Mejores precios y servicio al cliente muy muy amables

Been trying to talk to an Asm or manager over the phone for about 3 days now. They must be really busy there.

Got some molding for a floor and they were 2cents a piece and when I was trying to pay the racist manager told me that it was a mistake and can't sell them. Manager and supervisor are racist and threatening me to call police if I don't leave the store. I want to pay for my items and they were so rude and racist. Got all on video. I send it to Lowe's corporate but I think they allow this behavior on their employees. I'll stick with home depot.

my favorite place

We purchased a Samsung washer and dryer from Lowe’s and purchased a protection plan. We’ve had one repair service come and now another one an are still getting the run around. We have had horrible, horrible customer service. The emails say one thing the tech says another the customer service teams including supervisor and manager say different things. I’m doing the leg work to track down a part.

The tech said the part would be mailed to us, but the email said the part was mailed to the tech. We’ve called numerous times only to hear 10 days, then 14 days, then 14-21. Now they no longer make that part so they sent a report to the escalations team at Assurant. The part is coming from A & E - it’s just a mess. The day before the appointment they cancel because the part wasn’t shipped and is unavailable. No one ever came about the dryer. They just didn’t show up and didn’t notify us. The story is too long to tell but I advise never purchasing from them and definitely not a protection plan. It’s a joke.

It was really good our help was great for an online order

I have craftsman tools I've had for years. Tried to warranty a broken socket and was denied. bought this cash and a long time ago.the receipt was faded. I also tried to warranty a cobalt once again denied. As professionals, don't waste your money. The point of buying their tools is warranty. The young lady was rude at the counter. Also, if I have to do my own checkout, don't stand over me. If you got the time to watch me, you do it I don't work there, such as bad practices at this store

I was approached by Mick, she asked me if I needed help finding something and she helped me locate the cauking guns options. Mick also asked me if I needed some cauking for my project. Mick went above and beyond by helping me purchase the correct items for my project with such great attitude, willingness to help and beautiful smile. Thank you Mick.

I was loading a lot of 2x6x16s in the store and 5 employees were on the isle and not one offered to help. The cashier could not count them and then she rang an pro desk employees number on my recopt so they would get credit. They did nothing to help me. Then I get out side to load my trailer and had to go over a speed bump because there was to trailer parking available. Employees were parked there. An employee helped me get past the speed bump then started to leave then he asked if I needed help loading so that was one win. They are no help.

De todo para ferreteria

Nice

Buen servicio 👍

Nunca pueden ayudar cuando uno necesita ayuda,empleados de las áreas son muy flojos ni siquiera checan si más en inventario

I bought a water heater at this Lowe’s. At the time of purchase the associate in the plumbing department stated the water heater was appropriate for my home. He confirmed it can be returned within 30 days of purchase. I called Lowe’s third party company used for installations. The associate came out to my house and informed me the water heater is for a 5-8 bathroom home and not appropriate for my home. It had been two weeks that I bought the water heater when I arrived to return it. I was met with Perla the customer service rep at the desk. I explained to her my situation. She walked over to another associate and told them I was returning a used and opened water heater. Then her other associate came over and said I cannot return it. I never once said it was used. Perla then said I needed to contact the warranty company for the water heater. She said I needed to contact them and tell them I had it installed and it didn’t work. She said that was the only way the company would give me the RA number and then she said it was the only way she can take the steps for a refund. I asked her about the 30 day return policy to which she replied that doesn’t apply for water heaters for that it had to be returned within 48 hours for a refund. I called corporate the next day and was informed the water heater can be returned within 30 days without a factory seal. Be cautious of purchasing at this store, I was treated rudely by Perla and not one of the 5-8 associates behind the customer service desk offered to listen to my situation. I am appalled by the unwillingness to follow their own policy. Not only not follow their own policy but asking me to lie to the company that provides the warranty for the product.

A follow up:
FYI I made a complaint to corporate but they did nothing to help resolve my complaint. I resolved my issue on my own. I had to go to another Lowe’s location much further away for my home to have my refund honored. I feel disrespected by the staff at the Lowe’s on chalk hill. Please be cautious buying appliances at this location, there is a possibility they will not honor your refund and make up their own rules which work against the customer.

It's Lowe's

Muy bien encontré lo que necesitaba y recibí ayuda del personal.

They suck. They’ll sell you a door but try to get someone to cut you a key and they act like that’s not a part of their training. I saw numerous associates walk by. Asked someone, called the front they announced it on the P. A. but they would have preferred me to leave. I have time today. I’ll call corporate while I wait.

Waited over 15 minutes to get a piece of glass cut. Nobody came after 3 calls over PA system. I left cause it's easier to get glass cut at Kelly's than here. DO NOT COME HERE FOR SERVICE.

Nice store

Juan and Johanna were awesome in helping me buy a fridge! I’ll recommend these guys any day!

Excelente

It's a very 80's vibe... I absolutely love the place...The Staff are excellent. The food is just deywith big portions, just right for the budget... Good for families, singles, friends to meet up. The patrons are local and really nice to be around.

Great products, great prices, and wonderful people who run the facility. You're able to ask questions without being perceived as an idiot.

There is everything for home

They take so long to get an item. It was faster to send 10 minutes to Home Depot

Amber at the Pro desk is very helpful, she knows her stuff! Thank you, also Roland for helping me ! You have good employees Lowes.

Good home improvement store

The Staff is on a whole nuthurr level than the other guys..it's organized and you find things easier..they don't treat you like a thief..I go 10 miles farther just to avoid the frustration from HD

Es bien lugar para reparación del hogar

Siempre había tenido una buena experiencia con esta tienda, especialmente en jardinería, pero por segunda ocasión me quedaron mal en entrega de electrodomésticos, me dijeron una fecha y paso 1 semana más para que me llegarán mis cosas, trate de llamar y nada que contestan, tuve que ir a la tienda y un joven llamado Juan fue muy déspota, si le dije que tenían que ser más respetuosos y amables y solo agacho la cabeza, y entregar las cosas en la fecha acordada.

Excellent products!!

Literally had to wait 48 minutes for 5 boxes of spray texture. Of course I would have grabbed them myself but for some reason they had "dust control" stocked where the spray texture were suppose to be. But the spray texture was above the racks so you needed a forklift to get it down. But what really bothered me was that I asked Chelsey if she could let the worker driving the forklift know that I needed help after he was done assisting another customer. SHE DIDN'T. I was under the impression that she told him but when I walked back to the front she was just scrolling on her phone at the register. And he was restocking at lumber. I walked to him and asked if he could help me and he very quickly did. 48 minutes I wasted. Never again.

This store has their employees asking customers to do their survey yet the customer service here is horrible. On top of that the management has a lot of improving to do. They need to hire managers who act professional. I’ve shopped at this store 3 times already hoping my next visit here will be better because I understand sometimes employees are just not having the best day but every single time I go the same thing happens which is an item having incorrect price label and a manager having to give me the item for the correct price but with such a horrible attitude.

Good

This is exactly what I needed. The very helpful salesman helped me find the best value at the most affordable price. Great service!! Thank you.

i had a good service i go there very often to get soil and plants for my garden.

My order was wrong and it took a long time to get it partially corrected.

Worse place for truck drivers for delivery very slow place they don’t care about even their own employees.

I was checking out and Nicole Cardenas left a mark. She is very down to earth and made my day.

Went into the store yesterday, and needed help finding foggers and Nicole Cardenas came up to me immediately. She was so polite and helpful, she directed me to the foggers and stayed to have friendly conversation...reminded me of family. I cannot wait to go back for her assistance, SHE WAS THE BEST!!!

Just bought a weed eater here and when I get home I noticed it was covered in grass. When you buy something new you expect it new not used bad deal lowes

Buenos precios y buena variedad de productos. Mucho más fácil de encontrar productos que en home depot. Aunque debería tener mas personas para atender al público. Los Hot Dog que venden afuera muy buenos.

I went there to get
Plants and all plants where properly taken care of and no mess

Eddie was very friendly and cut my 2x4s for me. Thanks bro

My husband spent too much but they have great quality of tools and hardware for every fix and upgrade!

My brother and I went together and neither one of us likes to shop. However, your customer service folks are super friendly. Everybody was willing to either point us in the right direction or just take us there. I'd come back to this Lowe's time and time again.

If you respect yourself, and your time, don’t go to this place. While they might have the product you need and if you know where to find it, that process is easy. However, this store has no professional operator and is staffed with disrespectful children. Go support your local business!!

Easy to shop. Helpful staff

Clean store

I went in to buy a washing machine. I spent 30 minutes waiting for someone to help me no one did. The person in the department keep helping Hispanic customers even as I stood Waiting in front of him. So, I became frustrated and left and went to Homedepot where an older white guy immediately helped me and answered all my questions. I selected an LG impeller type washing machine. Very satisfied.

Not good

The worst Lowes I have ever went to , the customer service is very bad , and the delivery is the worst , they need to be shut down!!

Do you think the holiday items would’ve been condensed and merchandised in a corner when there’s low volume. Not the case. It is scattered to the four corners of the store in small stacks that makes it look like it’s nothing, but in the way.

Great Pro Desk 😁
Jeanne

Found what we needed!

I needed help to locating specific things to fix a busted pipe. Two employees were standing in the section I needed and when I asked where I could locate (had broken items in hand) said items they just said try other side and went back to their conversation. Employees name were Javi and Javier.

I will be returning to the Lowe’s in Richardson. They have great customer service in the appliance department.

Great location

Great customer Service

Fantastic, great job too!

It was my 1st time doing order pick and the young lady in the customer service area was very nice and helpful.

Fui a este lugar porque en el sistema dice que tienen lavadoras portátiles
Es mentira no las tienen ahí
Solo las venden en línea
Que mal

I'm a Lowe's Pro member and have purchased from Lowe's for years. This was the worst experience ever. I had purchased this particular flooring at other locations and went to this location because they showed 6 boxes in their inventory. Prior to going, I called 3 times only for employees to hang up on me. When I arrived, there was no one in the flooring department. A young man named Wilson was extremely helpful and helped me locate the flooring that was hidden behind displays between 2 aisles. When I arrived at the checkout counter, the items rang up at the incorrect price. I had my receipts from the other purchases and the price was clearly displayed at this location, yet my integrity was questioned and it took 2 managers, over 10 minutes, and me having to go take a picture of the displayed price before they would do the adjustment. And to make matters worse, no one bothered to assist me load the boxes of flooring in my car. Lowe's must do better with their inventory system and with training their employees.