The Home Depot in Dallas

Today, I had an amazing time at Home Depot! I visited the store to find a part for our pool pump’s water hose adapter. Initially, I was nervous about navigating the store and locating the part, but to my surprise, everything was well-organized and labeled. While in the garden section, I was mesmerized by the diverse array of flowers and plants they had. Associate Rick was incredibly helpful and knowledgeable, providing valuable assistance in the gardening area. I highly recommend this store for any home improvement or gardening needs.

I tired to be in and out, but I didn’t know where the lawn care/repair stuff was… I only heard about it from a friend who suggested Scott’s triple action & showed me why, vis-a-vis, his own lawn compared to all the other yards on his side of the street.
So I asked one of the Home Depot employees and he helped me like he really enjoyed his job! He even educated me in comparisons by brands, prices and products. 🫢 Not only was I informed, I had a great time learning 👉🏾I felt like I was in the plant nursery on Sesame Street. Such a lovely Sunday, which happens to be my favorite day of the week (not to mention that was the day I was born on-but I digress). Home Depot employees always have great customer services and I just LOOOVVE walking through the nursery, this time with purpose and plenty of loaded lawn questions. All were answered and ultimately my ‘novice’ anxiety was quelled. According to the videos below, thanks to Home Depot, now I’m a lawn pro lol 👍🏾

Jose in paint and Kelly from behr both have great Customer service!!

I explained to Kelly I was going to paint my house for the first time and She gave me great advice! From the prep work to painting, she was very helpful!

Jose, he helped me get my paint and some other supplies. He even went and got the ladder and got something off the top shelf. No complaining, just great customer service.

Home depot, these are the people you want on your team!!

I went to Home Depot on Wheatland Rd. this Friday afternoon, and I was not, at all sure, what I needed! I was able to speak with Alex Torres, and he was gracious enough to listen to my concerns and share his expertise. Alex was also courteous enough to spare me a few steps by volunteering to go get the items and bring them to me. After Alex showed me what he had in mind, it turned out to be the perfect item…Tremendously grateful for Alex’s service!

This place has the best garden center around. Why you ask? Darlene she is freaking amazing. She's the customer service you have always wanted but didn't have. She's friendly and considerate and always helps you load the purposes, with a smile. Who could ask for more. If she leaves so will I. These days and times kindness and consideration makes a big difference.

Probably the most friendliest staff that I’ve ever encountered at a Home Depot. Everyone was so helpful. I was struggling outside trying to get some bins and other items on my truck bed, and was approached by Camron. He was super polite and courteous and ask if I needed help. He assisted me with getting the items on my truck bed. Will be shopping this location more often. Job well done Home Depot Wheatland.

I want to thank Amari for her exceptional customer service skills. She went above and beyond to help me find something for one of my DoorDash customers I mean Way,, Above & Beyond and Terrence help too so I really appreciate y’all. Great job.

"Ms. Darlene at the Dallas Wheatland location provides outstanding customer service. She is always polite, helpful, and greets you with a warm, welcoming smile. Truly a pleasure to interact with!"

It's the Cliff what else can I say?

Staff and customer service are really nice and helpful

Jose in paint and Kelly from behr both have great Customer service!!

I explained to Kelly I was going to paint my house for the first time and She gave me great advice! From the prep work to painting, she was very helpful!

Jose, he helped me get my paint and some other supplies. He even went and got the ladder and got something off the top shelf. No complaining, just great customer service.

Home depot, these are the people you want on your team!!

I want to thank Amari for her exceptional customer service skills. She went above and beyond to help me find something for one of my DoorDash customers I mean Way,, Above & Beyond and Terrence help too so I really appreciate y’all. Great job.

Always great!!

"Ms. Darlene at the Dallas Wheatland location provides outstanding customer service. She is always polite, helpful, and greets you with a warm, welcoming smile. Truly a pleasure to interact with!"

I like home depot.
Never any fuzz about a return!

Lowes does NOT do returns at all!
They need to shut them down!

It was great that staff helped me find what I needed

La tienda está bien, el problema es que si tienes comprar algo afuera se tardan mas de una hora literalmente. Estuve esperando una hora, no puede ser con esta gente que no quiere trabajar. Pésimo servicio, jamas vuelvo a comprar ahí

Recomendable

Probably the most friendliest staff that I’ve ever encountered at a Home Depot. Everyone was so helpful. I was struggling outside trying to get some bins and other items on my truck bed, and was approached by Camron. He was super polite and courteous and ask if I needed help. He assisted me with getting the items on my truck bed. Will be shopping this location more often. Job well done Home Depot Wheatland.

I tired to be in and out, but I didn’t know where the lawn care/repair stuff was… I only heard about it from a friend who suggested Scott’s triple action & showed me why, vis-a-vis, his own lawn compared to all the other yards on his side of the street.
So I asked one of the Home Depot employees and he helped me like he really enjoyed his job! He even educated me in comparisons by brands, prices and products. 🫢 Not only was I informed, I had a great time learning 👉🏾I felt like I was in the plant nursery on Sesame Street. Such a lovely Sunday, which happens to be my favorite day of the week (not to mention that was the day I was born on-but I digress). Home Depot employees always have great customer services and I just LOOOVVE walking through the nursery, this time with purpose and plenty of loaded lawn questions. All were answered and ultimately my ‘novice’ anxiety was quelled. According to the videos below, thanks to Home Depot, now I’m a lawn pro lol 👍🏾

Arrival consisted of reckless driving in the parking lot. The store had one item that I was looking for and was out of the other. Departure consisted of someone asking me to buy them food

The Staff was really great ( Gary ) went the extra mile when helping me choose the right yard tools to purchase, and what to spray on the pesky weeds to kill them. Way to go Home Depot.

I visited Home Depot store #0552 on Friday after busting a sprinkler water pipe. I had a general idea of what I needed, but I couldn’t find the right parts. Houston went above and beyond to help me out. He not only found exactly what I needed, but also taught me more about the materials and setup than I even realized I needed to know. He set me up with the correct piping, glue, and connectors, saving me a lot of time and frustration. Great customer service — really appreciate his help!

I usually find exactly what I need here and the employees are usually very helpful. Highly recommend.

I went to Home Depot on Wheatland Rd. this Friday afternoon, and I was not, at all sure, what I needed! I was able to speak with Alex Torres, and he was gracious enough to listen to my concerns and share his expertise. Alex was also courteous enough to spare me a few steps by volunteering to go get the items and bring them to me. After Alex showed me what he had in mind, it turned out to be the perfect item…Tremendously grateful for Alex’s service!

The staff here are great!

I waited for help for an entire hour, asked three different employees to check the stock and restock the shelf, but in the end, I had to go to a different location

Keep it fixed

Today, I had an amazing time at Home Depot! I visited the store to find a part for our pool pump’s water hose adapter. Initially, I was nervous about navigating the store and locating the part, but to my surprise, everything was well-organized and labeled. While in the garden section, I was mesmerized by the diverse array of flowers and plants they had. Associate Rick was incredibly helpful and knowledgeable, providing valuable assistance in the gardening area. I highly recommend this store for any home improvement or gardening needs.

Gotta take care of the home

Movimiento

This place has the best garden center around. Why you ask? Darlene she is freaking amazing. She's the customer service you have always wanted but didn't have. She's friendly and considerate and always helps you load the purposes, with a smile. Who could ask for more. If she leaves so will I. These days and times kindness and consideration makes a big difference.

Love this home depot from wood to plants they always stocked on things you need and at affordable prices!
Went in for a shed & out i go!
Finally got it built!

Very functional store

This place is always attempting to solicit my private military affiliation as if they are collecting data for the Russians or Chinese or something...

If you wanna honor your veterans and troops, do that without compromising the integrity of what may be their most sacredly held secret... the safety of themselves, their families, etc.

Go here if you need appliances(good sale)now! Great customer service 👏🏾 Our Appliances will be delivered on our 10th yr Anniversary 3/12/25💍#GODisGood 🙌🏾

Awful customer service no one could help me. I asked for help with four different people and it took over 45 minutes to help

They were helpful

De todo ay

Very nice and helpful.

Makita at the check out is the best! Her great mood never fails! Hope admin appreciates what she does! 🙂

Hay de todo

Just not has clean and organized like Lowes

Always messy

WHEATLAND LOCATION I rented a truck with no problems the first time. The second time I was 30 mins early to pick up a truck i had reserved with confirmation and when I got there I found out my reservation was cancelled. No warning was given. The guy at the desk told me I should have came earlier. The manager was of no help either. The third time this time I was told I couldn't rent a truck unless I had my own personal insurance even though home depo "forces" you to buy there's. These are issues I have had with this location only. Each time I didn't get a truck for whatever reason I was given I d4ove to the next home depo and got a truck with absolutely no issues at all and with great customer service. I was also told the I do not need my personal insurance and if I did have it the insurance they "make" you buy it can be removed if the customer asked them to. I do like the truck because of the price and the unlimited milage. Just not from the wheatland location, too unreliable as to what they will enforce on each visit.

Great customer service, got exactly what I needed, staff member helped load my purchase.

Diann was great, she greeted me after others ignored and she was incredibly knowledgeable on a wide verity of topics that helped me make an educated decision.

Always have what I'm looking for!

There's a lot of unfulfilled middle-aged workers and young entitled employees there, who think a paycheck just falls from the sky. No one wants to be there, and it translates into their lack of work ethic and their almost nonexistent customer service. Combine that with blatant prejudicial treatment, and it's understandable why home improvement retail store is the farthest most of them have gotten in life. What a waste of time on a lovely Wednesday morning. All I needed was assistance with identifying a few PVC pipes because the SKU stickers are so damaged, they're illegible. The second star is only for the young man who asks if you found what you need at the exit. At least he was humble enough to apologize when I let them know that I found every other associate useless.

Do not have off brand laundry detergent anymore.

Sorry Home Depot. All lumber end and doors closed at 5:30 pm… tf

Excellent service

Great Customer service Juan in flooring on yesterday 1/5/25
I went in on a Sunday evening. I had just got my new stainless steel glass top oven. I was so excited I wanted to find a nice little rug for right now to use in my kitchen. Juan came over and helped me with prices. He checked a lot of rug prices for me. He was just as excited as I was when I found one that I could afford and that looked nice. I would just like to say it is so nice when some wants to help you, and they don't mind checking different prices. He had such patience with me. I felt like I was the only customer in the store. I know I was not; I like the fact that he was so nice. Great customer service and just a wonderful personality. Thank you, Juan, in flooring. I ended up finding a black rug to go with my stove.
Debbie Lewis-Washington

Need a few more folks on the floor to assist. The ones they have should interact with customers a little more. Instead of walking past, they should at least interact with "finding everything OK" that at least gives the customers the thought they care.

The store had everything we needed. Well stocked.

This Home Depot and others in the DFW area have rented Core Drills with false pretense. I wonder if this isn’t an issue nation wide at this time.
The Core Drills are available at most Home Depot Rentals. The CPI, is that they will rent you the Core drill; but either do not have the bits, or the bits have broken teeth and are worthless. This particular drill had a cord that was taped up with electrical tape, which is an OSHA violation. This Drill vibrates and the bit is out of balance. This is not the first time this year that we’ve experienced such issues.
This has caused an incomplete night crew job and day crew job. Again, this is not the first time across the DFW that we have experienced this. Why offer the service of rental if you don’t have the complete equipment for the service? This could very well be a CALS as a CPI across the board.

DR Duke

The personnel have all been great.

Nice

It's hard to find good help sometimes.

Employee near the cement section older man was awesome. Had conversations with just about every customer. He sure made them laugh and us as well. Great guy.

Requested help 8 times and stood in an aisle for over an hour. Never get help. Had to go to lowes to get a board cut.

Been to a number of different Home Depot’s and our trip to this Home Depot was our best experience yet. Blake helped us on a couple of occasions and he really went above and beyond from a service stand point. We found that level of service with everyone as well. The folks there were willing to drop what they’re doing to help however they could. I applaud the folks managing this location. We were really impressed with the attitudes and service. We will be back!

It’s a good place to shop Customer service is good

Customer service needs improvement or maybe just Cynthia, she very rude to my dad while he was returning a product and I work in retail so I get it but being nice and genuine goes a long way, sorry you’re so unhappy working there I hope you’re happy one day, your nose piercing was cute tho.

I hate this damn store they need to let go that light skin girl with glasses no good customer service and lack of work smh

Lo mejor para comprar

Service in Home Depot is terrible. You try to find someone to help you, impossible !! And if you do find someone, they don't work in that department.

My favorite place to be for all my work needs as a contractor thanks

Garbage customer service. Garbage store. Couldn’t even find a product that says it’s in stock on the website. Every employee that tried to help just gave up after a while and didn’t know where anything is. I will never go to Home Depot again when I can go to much better stores.

100' drain snake is $88 on the website.

Outstanding service!

Tyra is the best!!! I needed a new shower kit and she was very patient, knowledgeable, and helpful.

Bad services and attitude doesn't help anyone

Home Depot I am disappointed in the service my husband received today 10/11/24 @6:50 pm in the paint section. I was on the phone with my husband as he attempted to get his paint mixed in the machine in the paint department. The paint associate JOSE demanded my husband 'Come over here!' he sounded harsh, aggressive and unprofessional. My husband asked the man to not talk to him in that manner and tone and big Jose got irate and I asked my husband to just purchase the paint that we needed and I will file an official complaint with corporate next. Bypass this Red Bird home Depot if you need paint services. Jose needs to be fired for this unprofessional outburst Home Depot!

I'm no prejudice still exist, but I didn't think it'll be inside of my neighborhood home depot. I stood on the other side of the counter. Waiting for service because it was a couple already standing on the other side of the counter. All I needed was my paint shaked up (jose )who work in paint hand gestured me to come on the other side but it was already a customer there. And I told him, do not greet me like a puppy then started talking trash to me.then said
Its, you're kind, always acting up. Then the young lady approach very foul mouth and exceeded to say im calling police i'm going to see what the council men, of that district has say about this

Great service at this location. Great staff,very helpful

Lowes is better

I've always enjoyed shopping at home depot. We were able to get in and out with the keys we needed very quickly.

Juan is great associate. He helped me and my husband pick a pressure washer. Juan was very knowledgeable about the products. Great customer service.

El perpersonal muy grosero 😡 ponen requisitos con ganas de no dar a rentar las maquinas piden licencia de plomero de Texas. Fuimos a otro home depot y hay no hubo ningún problema aceptaron la licencia de conducir de Texas y todo fue muy fácil.

Good, good

Jada from hardware help me out completely from the finding of the parts, transaction and putting together my equipment. She’s awesome very much appreciated!!! Thanks Jada!

From painting my daughter's nursery, draining the carpet from a pipe bursting, to replacing the filters that clean the air we breathe at home. Home Depot is a one stop shop for everything a growing family needs.

Mike was excellent on his attempt to help resolve my problem.

Customer service is a JOKE....the mgr. was NO BETTER...😡😡😡😡

En esta Home Depot deberían d tener alguien movido en la pintura estuve como 20 minutos esperando q me atendieran y el señor q estaba ahí ni me preguntó si ocupaba algo el mejor te tuve q ir a otra Home Depot muy lento trabajan aquí lo q hacen la pintura

My husband and I love 💟 our local Waxahachie Texas home depot we appreciate everything about this place , prices, customer service, organization everything 10 stars for us 🙌🏽🙌🏽🙌🏽

This is by far my favorite home depot!! I had a project that took a few months so I was shopping at this location for a while. The staff was extremely helpful because I oftentimes needed assistance getting materials to my vehicle or on my cart. I can't say enough good things about this location. Their customer service is great!

Worst Home Depot that discriminates.

LIKE THE PRICES, AND THE STAFF WILL HELP YOU FIND WHAT YOU NEED TWO THUMBS UP, THE CASHIER JOYCE DON'T KNOW WHAT SHE IS DOING STOP THE WORLD I WANT TO GET OFF!! I WENT THERE 8/01/2024 @ 8AM TO PAY A BILL AND GET A KEY MADE I WAS ATTEMPTING TO PAY SHE KEPT SNATCHING MY CREDIT CARD IT SAYS INVALID, I TOLD HER PLEASE LET THE TRANSACTION FINISH ITS SAYS DO NOT REMOVE CARD SHE DID IT AGAIN I HAVE TO GO BY MY SCREEN, I GOT TIRED OF TRYING TO EXPLAIN SO I PAID OUT OF POCKET, BUT I FORGOT MY KEY SO I GO BACK IN GET WHAT I NEEDED AND RAN THAT SAME CARD!!AND IT WENT THROUGH, WITH FLYING COLORS AND THANK YOU FOR SHOPPING HOME DEPOT I THEN RETURNED TO HER LINE TO TELL HER SHE COST ME SOME UNNESSARY MONEY DUE TO THE FACT SHE DON'T KNOW WHAT SHE IS DOING, THEN SHE GIVES ME ALL THESE EXCUSES, WELL EVER SINCE THE BLACK OUT MY MACHINE HASN'T WORKED RIGHT I TOLD HER IT WOULD IF YOU LET IT DO ITS JOB!!!!! PLEASE TAKE HER OF THE REGISTER AND GIVE HER A FLOOR JOB

I stopped by to get some Air Filters (25×25×1). I needed them for my house. Self-checkout, friendly staff, and gone in less than 10 minutes.

After a whole year and Home Depot still haven’t finish my windows at my home!!!! They don’t answer, they do not follow up, nothing !!! 11 thousand dollars project!!

Below are the numbers that they gave me to call and they never answer the phone ! Voice mail after voice mail and no answers. Not sure what to do now really!

### Review for Home Depot

Home Depot is one of my favorite places. Maybe some people understand this, but it's like Toys "R" Us for me, lol. This time, I came to buy more Ring cameras, and yes, Best Buy is not the only alternative for that. Home Depot has a great selection, and I always find what I need. Highly recommended!

Excelente Servicio

Needed to pick up some material for my company LC Container LLC. I stopped in to pick up some locks and hardware as well as look at some other supporting materials and electronics. I ran in and found many options that fit my needs and grab what I needed went to the self check out and was assisted by a checker. Paid for my items and on my way. Very productive trip to Home Depot.

Compré unas bellezas de plantas se los recomiendo

It's Home Depot. You get what you expect. Things to work on your home and lackluster customer service. Though I have received decent service at the paint counter and at the return counter.

The young lady at the paint counter was very nice and helpful.

Great place for home improvements materials and tools

Awesome service very easy too fine everything you are looking for..

I arrived to return equipment this morning no one was at the tool rental section. The manager was called but never showed up. The cashier in a nice way told me I can't leave until I get checked out now, I feel uncomfortable.
She finally asked a manager to walk me thru checking out 20 minutes later. I am running behind dropping my grandkids off to daycare and work. Thanks Home Depot.

I wanted to give a BIG shoutout to Carlton specifically in the Lawn & Garden department. A little back story... We had found a shed online that we were really interested in and if you purchased in store it was actually a clearance item. Of course we wanted to get it in store because we would save over $550! We first looked online in our area at two of our nearby home depots. One in Waxahachie had listed that they had 3 in their inventory so my husband made a trip there. First off he said it took forever to find someone to just help him and when he did they were really no help at all. They couldn't locate the sheds listed in their inventory and did no help referring him to another location or even a different product. They basically told him they don't have them. I went to the lancaster home depot because their store said they had 4 available in store. After asking an employee for assistance they referred me to someone else in the back who informed us that there inventory is never wrong. If it says they got it, they got it. She was very helpful but then passed us on to another lady in the garden area who basically said, if you don't see it we don't have it regardless of what their inventory says. No help as to where or why they were not in store. Just oh well. No sorry for the inconvenience, no manager, no nothing. Needless to say we were both upset with the lack of effort on the staff at both Home Depot locations.

A couple weeks later i decided to give it one last go because this shed was ultimately going to be a Father's Day gift to my husband. I called the Wheatland store and put in the sku# over the phone to which they said they had 3 in store. Great! So i asked for an associate and explained what had happened at the previous store and if she could please just go check before i drive out. She did and said they had 1 left. I said great id be there to get it.

When I arrived i went to the counter to ask about the call and who could help me. The lady at the front counter said Carlton over by the mowers and lawn care. I went over there and there was a line of people waiting for this poor man. It was a Thursday and you could tell he was swamped. There was absolutely no one else in that department to help out so I just waited. After about 15 min he was able to help me. I explained the situation and that I had already been out in the garden section and didn't see it. We walked out there together to which we found a box with the SKU# on it but it was placed on the wrong box. SO again, not one single shed that was listed in inventory was actually in the store. You can imagine my frustration at this point.

Carlton just said let me see what's going on and what we can do. After calling for back up from his manager they both realized the inventory was wrong and they just did not have them. To help make it right they were able to offer me another shed with a small discount off it for the trouble. Carlton probably spent 20-30 minutes with me trying to help me leave there with something similar to what I came for. Every other employee had acted like we were an inconvenience when it is literally there job to assist customers. I am so thankful to this staff member for essentially going above and beyond which is what you would expect an employee to do but its just not like that anymore. Nobody seems to want to help you anymore. I came in ready to buy and he made sure I had something to buy even if it wasn't the exact model. I even spent more money than i had planned to but left a happy customer because Carlton helped me find what i need and my husband got a shed for father's day! I will definitely be back when it's time to get a mower to put in that shed! Truly, Thank you Carlton for treating my like a human and doing all you could on your end. It did not go unnoticed!

The pvc pipe fittings were all mixed up and the staff was huddled up chatting in one isle and two others were playing grabass a few isles over

Customer service is lacking on most days