A/C Rescue, Inc. in Dallas

I cannot believe that I'm actually able to say that this company cares more than any other Home warranty company that I've ever dealt with. From Amanda who I believe may manage the office for the owner. These people are honest, transparent and will tell you the bad or the good news regarding your repair. The owner of this company is very involved and will actually treat you with respect and dignity even if you don't utilize their services. I highly recommend this company. And I can honestly say that I believe it is their intention to service each and every client with dignity and perform the service with professionalism in the hopes that all involved are satisfied. KUDOS to such a great company in an industry that is not trusted so much!

Tech Mike Payne did an outstanding job!
He quickly diagnosed the issues and resolved them efficiently. Great service overall. I will definitely call AC Rescue again in the future.
— Thomas

My homes AC was not turning on. The technician Shaun arrived on time as I was told, the diagnosis was on spot. I was near and he explained me to that there are of couple of issues on the unit. He addressed them immediately. I had previously used a different vendor and they just screwed me getting money and not addressing the issue. But, Shaun was knowledgeable, technician who knew what he was doing. Got that addressed real quick and also tested it before he left the premises.

If you need someone who you can trust, call Shaun from AC rescue.

Mike showed up at our rental and quickly identified the issue(s). He had the needed parts on the truck and within an hour he had the A/C back up and running. No goofy upsale or scare tactic that we needed a new unit like you get from some of the big companies. I will certainly use them again if needed.

This was my first time using American Home Shield and I was assigned your company.

Kelly in scheduling was so polite and nice.

Technician Daniel came out the next day. Changed a capacitor and even changed my filter that I had in the Attic.

I will definitely use your company again.

We had a great experience with Todd from A/C repair. He communicated clearly from the start, showed up on time, and was very professional. I especially appreciated how respectful he was with my elderly father- he took the time to explain things, and never rushed. Highly recommend!!

My home warranty company assigned an AC repair to this company. I had zero communication from them when they did the initial appointment with my Tenant. They did not resolve the issue or contact me so I could try to get the warranty to respond. Ultimately, AC Rescue diagnosed the non-operating blower motor to “Not From Normal Wear and Tear” so my home warranty denied the repair and told me to pay AC Rescue $730 myself to replace the blower motor. When I called to ask why, the manager took 3 hours to call me back to say she didn’t know why that was the diagnosis, she would need to call the tech. Of course, I have heard nothing back. So, no communication or clarification. I think this company misdiagnosed my AC so my home warranty could deny the claim. Unfortunately, I think many businesses are doing whatever it takes to keep home warranty repair vendor contracts, at the homeowner’s expense. Patrick in scheduling was lovely, but the “manager” I spoke to sounded incompetent and dense. Buyer beware.

AC Rescue were sent to us by American Home Shield. Much like many of the reviews previously submitted, AC Rescue seem to provide a very different level of service when sent by AHS.

The technician spent 5-10 minutes in our house and reported back to AHS that our ductwork had been "smashed down" and was therefore not covered under our plan.

We actually had a different HVAC company that we called ourselves look at our ductwork 4 days prior to AC Rescue and I have pictures of every duct. Far from being "smashed down", we have seals that have worn over time and poorly installed runs (crimped around roof posts) - all covered under AHS terms & conditions.

The technician spent more time lecturing about what AHS wouldn't cover than actually assessing the problem.

Good service and knowledge

Very quick and helpful. Went above and beyond to solve my issue.

We are renting and the install department was very informative and Josh always had a positive, patient attitude towards my questions.

I cannot believe that I'm actually able to say that this company cares more than any other Home warranty company that I've ever dealt with. From Amanda who I believe may manage the office for the owner. These people are honest, transparent and will tell you the bad or the good news regarding your repair. The owner of this company is very involved and will actually treat you with respect and dignity even if you don't utilize their services. I highly recommend this company. And I can honestly say that I believe it is their intention to service each and every client with dignity and perform the service with professionalism in the hopes that all involved are satisfied. KUDOS to such a great company in an industry that is not trusted so much!

Tech Mike Payne did an outstanding job!
He quickly diagnosed the issues and resolved them efficiently. Great service overall. I will definitely call AC Rescue again in the future.
— Thomas

Mike showed up at our rental and quickly identified the issue(s). He had the needed parts on the truck and within an hour he had the A/C back up and running. No goofy upsale or scare tactic that we needed a new unit like you get from some of the big companies. I will certainly use them again if needed.

AC Rescue were sent to us by American Home Shield. Much like many of the reviews previously submitted, AC Rescue seem to provide a very different level of service when sent by AHS.

The technician spent 5-10 minutes in our house and reported back to AHS that our ductwork had been "smashed down" and was therefore not covered under our plan.

We actually had a different HVAC company that we called ourselves look at our ductwork 4 days prior to AC Rescue and I have pictures of every duct. Far from being "smashed down", we have seals that have worn over time and poorly installed runs (crimped around roof posts) - all covered under AHS terms & conditions.

The technician spent more time lecturing about what AHS wouldn't cover than actually assessing the problem.

The technician seemed to already know what was wrong and fixed it quickly.

Do not use this Company first of all when they installed a unit the installer fell through the ceiling took them 2 weeks to repair ceiling. Second the new condenser was bad and it took them another week to fix it. Now 2.5 years late they didn't clean the condensation line and the line backed up but the auto shut off didn't work. So I had water damage. They installed a overflow pan but no line to the pan.

Chris Tracy and his HVAC team did an outstanding job. Professional, courteous, hard working and easy to communicate with!

Awesome great service and on time Sonny he got the job done

Patrick was a great help

This was my first time using American Home Shield and I was assigned your company.

Kelly in scheduling was so polite and nice.

Technician Daniel came out the next day. Changed a capacitor and even changed my filter that I had in the Attic.

I will definitely use your company again.

Sonny is an Amazing technician. He explained things and was very attentive and a pleasure to meet

I was very impressed by the technical competence of Sonny, the technical associate, and Patrick the customer relationship manager from A/C Rescue. Their empathy and pursuit of technical excellence and customer experience is highly commendable.

We had a great experience with Todd from A/C repair. He communicated clearly from the start, showed up on time, and was very professional. I especially appreciated how respectful he was with my elderly father- he took the time to explain things, and never rushed. Highly recommend!!

My homes AC was not turning on. The technician Shaun arrived on time as I was told, the diagnosis was on spot. I was near and he explained me to that there are of couple of issues on the unit. He addressed them immediately. I had previously used a different vendor and they just screwed me getting money and not addressing the issue. But, Shaun was knowledgeable, technician who knew what he was doing. Got that addressed real quick and also tested it before he left the premises.

If you need someone who you can trust, call Shaun from AC rescue.

My home warranty company assigned an AC repair to this company. I had zero communication from them when they did the initial appointment with my Tenant. They did not resolve the issue or contact me so I could try to get the warranty to respond. Ultimately, AC Rescue diagnosed the non-operating blower motor to “Not From Normal Wear and Tear” so my home warranty denied the repair and told me to pay AC Rescue $730 myself to replace the blower motor. When I called to ask why, the manager took 3 hours to call me back to say she didn’t know why that was the diagnosis, she would need to call the tech. Of course, I have heard nothing back. So, no communication or clarification. I think this company misdiagnosed my AC so my home warranty could deny the claim. Unfortunately, I think many businesses are doing whatever it takes to keep home warranty repair vendor contracts, at the homeowner’s expense. Patrick in scheduling was lovely, but the “manager” I spoke to sounded incompetent and dense. Buyer beware.

Excellent customer service Sonny was very informative and helpful with the service I needed for my air conditioning…. Great job!

not happy with the service

Sonny was the best!

They do they bare minimum when they are dispatched through American Home Shield.

Called to inquire about various services provided. Patrick was so kind and patient. I look forward to doing business with them!

It's our annual tune up time again.... Awesome as always.

Very customer service oriented office staff as well as the service staff. Knowledgeable and friendly. Highly recommend using their service.

We had the motor go out in our attic unit. The came out Friday to diagnose the issue. Ordered the part and had it installed Monday morning. Great service.

I would like to thank Sonny for coming out today to fix our AC unit. He was friendly, he was quick, he was efficient. And my AC unit is working great. Thank you, Sonny.

Sonny did a great job! He was professional and friendly. I would highly recommend A/C rescue for your A/C needs.

Fast, friendly service.

Sonny had great communication and customer service. Very pleased.

Sunny is the bomb.com
His professionalism and funny candor made this HVAC event awesome. I will request him again ! My cool air feels so good.
Thank you

Fast professional service

We had an issue with our AC and were recommended this company by a neighbor. Mark came to our house, diagnosed and fixed the issue very promptly and for a fair price. Couldn’t be happier and will use AC Rescue again!

Sonny was great and punctuated. Communication was amazing from his end as well. 10/10 recommend him.

Sonny did excellent work! Prompt and expert service!

Sonny was on time and professional. Fixed a wire and recharged the unit. Excellent work!!

Great communication and very helpful in letting me know other concerns that may have

Changes thermostat and repairs outside unit. Great timing and communication definitely recommend

Sonny was great! Very efficient and thorough!

Sonny came on time. He is knowledgeable. He didn’t rush and took time to check for problems.

Sonny was prompt and fixed our heater within a half an hour. He knew what he was doing. Will definitely call AC Rescue again.

Sonny is amazing. Quick and honest.

Sonny was very courteous and arrived when he said he would.

He was good and friendly

Sonny stopped by for a Quick Look at our unit. It wasn’t properly heating. Was a super quick fix but he was so fast and knowledgeable.

This review is for Daniel, with AC Rescue, Inc. We have AHS home warranty. And, I won't go into that but they hit a home run with this company. This company is new for them to send to our home. We've been with AHS for 22 years. Daniel arrived promptly and was professional. I told him the issue and headed to the attic and diagnosed the issue. Had the part on his truck and repaired our gas furnace. We are back in business. He's a veteran in this industry. He didn't give this long window to wait. It was only a 2 hour window and actually he came early. Someone else had to reschedule. I can only speak on Daniel. He was great for us and explained to me what our issue was. I also like that they use a dispatchers who promptly get you set up for an appointment. The company seems like they have things in order, and by the pictures they are in a brand new facility. Give them a try.

A/C Rescue was sent to my house by my home warranty company, and I was very satisfied with the Technician Mark and his professionalism. He showed up on time and fixed my issue. Mark was informative and went above and beyond to make sure I was satisfied.

Daniel did a great job diagnosing the three problems with our furnace unit. He went above and beyond to source the parts from multiple distributors to fix our problem and get our furnace from 1995 back up and running in time to face the cold. Thank you, Daniel & A/C Rescue for getting our house warm again.

I have had this company diagnosed our AC issues twice on two separate ocassions for different units. Each time their work has saved us thousands of dollars. I would definitely go back to this company for any future HVAC need.

Very quick and professional! Answered any questions and fixed the issue! 100% recommend!

Fixed issue in 10 minutes. Super fast and friendly.

My technician that came out was a great communicator and very friendly. He came out just for a regular winter check up, and found another issue and fixed it right on the spot.

We called to get our units serviced and were able to be serviced on the next day. Sonny communicated very well with arrival timeframe and did a great job, thankfully able to fix a problem with one of the units on the same day. I would highly recommend A/C Rescue!

Awesome !!! Well Knowledged!!!

Sonny was on time, courteous, helpful and pleasant to work with. Thanks for the good work!! :))

Sunny can out and got us going better than before. Thanks.

AC Rescue, Inc: How do I loathe thee? Let me count the ways.

Let me preface this by saying I *never* write negative reviews. I’d honestly rather spend my time doing anything else. But my experience with AC Rescue was such an unmitigated disaster, I feel morally obligated to warn anyone considering their services. If you value your sanity, keep scrolling and pick literally anyone else.

First, a quick PSA for fellow AHS customers: prepare to be treated like a second-class citizen. Based on reviews, it’s clear that AC Rescue bends over backward for out-of-pocket customers but delivers the absolute bare minimum (or less) for those using AHS. A company that operates with such a blatant double standard screams *zero integrity.*

Now, for the saga. From the very start, dealing with this company was a waking nightmare. Their scheduling system is absurd: you’re given vague service windows that seem designed to maximize inconvenience. The first technician texted me at 8 p.m. the night before my appointment, only to show up earlier than the designated window the next day. I wasn’t available, so we rescheduled. Annoying, but I let it slide.

The next visit was where the true clown show began. I took an entire day off work for their tech to inform me that they couldn’t service my furnace because my house lacks a drop-down attic ladder, and their insurance prohibits them from using their own ladders. Okay, fair enough. Except *no other HVAC company has ever had this issue.* Still, I gave them the benefit of the doubt and asked them to reassign the job. Suddenly, the insurance code magically changed, and they could bring their own ladder after all—but not until Monday.

Monday rolls around, and the tech shows up with the now-allowed ladder. He was polite, and he fixed the issue. Great, right? Wrong. The fix didn’t hold because, surprise, my system is old. I reopened the claim with AHS, bracing for more chaos.

At this point, I’d already taken a day off work and endured their ineptitude, so I told the scheduler I could only meet at 3:45 due to my teaching schedule. She assured me she’d make a note. The next morning, the tech texted to say he’d be there at 3. I replied, politely but firmly, that I wouldn’t be home until 3:45. His response? A passive-aggressive message about rearranging his schedule just for me.

Enter Patrick, the poster child for how *not* to handle customer service. Patrick left me a voicemail dripping with condescension, so I called him back during a break at work. What followed was a jaw-dropping display of gaslighting and mansplaining. Patrick spent seven excruciating minutes berating me for all the “special favors” they’d done, like *breaking code* to bring a ladder (because apparently doing your job is now a favor?). When I calmly pointed out that their mistakes had created this mess, Patrick launched into a circular tirade, repeating himself like a broken record.

After enduring this nonsense for far longer than I should have, I hung up and called AHS. Even their concierge service was stonewalled by Patrick’s arrogance.

As I write this, I’m sitting at home on a Saturday, waiting yet again for a tech. I’m sure Patrick will frame this as another “special favor” despite their website claiming 24/7 service. Let me be crystal clear: I would rather live without heat in the dead of winter than ever deal with this company again.

If you’re considering AC Rescue, don’t walk—*run* in the opposite direction. They’re unprofessional, incompetent, and unapologetically rude. Save yourself the headache and find a company that values its customers. This one clearly doesn’t.

Sean, not only did a great job on the winter tune-up of my two systems. He gave me honest advice regarding my Home Warranty coverage and energy saving options for replacement.

I received a call from the manager today to discuss a situation with a home warranty company. I told her what was relayed to me by the home warranty company and her response to me was that I was 100% wrong. That's it. No explanation or cooperation to try to explain the situation. Instead of telling a customer they're 100% wrong, maybe good customer service would be to say that's not what their records show or try to bridge the miscommunication. So now, as a customer that is 100% wrong, I will double down and 100% not recommend AC Rescue to any of my friends or clients.

I have nothing bad to say about this company and their employee Richard. He was professional and knowledgeable and he even did a couple little extra things for me just to be nice. He’s a very nice man and I completely trust him and his workmanship. Everything is up and running again. Nice and cool in my house now. He’s very honest. I would definitely request him to come again if I need their services in the future. I really liked him.

If it wasn't for Sonny who was awesome this might be a 1 star review. No problem with the AC technician at all.

I highly recommend you stop working with Warranties to avoid unfavorable reviews. OneGuard is an awful company and waiting 6-8 weeks for an R22- compressor part from Lennox is not good for business. Especially in Texas.

I have found a more favorable company with a much better price to replace my unit and upgrade from R-22 to R410a (which also goes away by end of the year). They beat your price by $4,000.

I wish you all the best.

Drop OneGuard Home Warranty

AC Rescue is amazing and have a staff is knowledgeable. Richard fixed my outside coil condenser and did it with confidence and a great smile. Todd first approached the problem and assigned an expert…. Which was Richard. Keep up the great work AC Rescue! You guys are the best! Thanks so much!

I recently had the pleasure of working with AC Rescue for the installation of a new HVAC unit in my home, and I couldn't be more impressed with their service. From start to finish, the experience was nothing short of exceptional.

First, the team was incredibly professional. They arrived on time and were respectful of my home, taking great care to protect my floors and furniture. They took the time to explain the entire installation process to me, addressing all my questions and concerns with patience and expertise.

The installation itself was seamless. The technicians worked efficiently, and you could tell they were highly skilled in their craft. They installed both the indoor and outdoor units with precision, ensuring everything was set up for optimal performance. They even took the time to clean up thoroughly afterward, leaving no mess behind.

What truly set AC Rescue apart was their commitment to customer satisfaction. After the installation was complete, they performed a thorough walkthrough, making sure I understood how to operate the new system and offering tips for maintenance. They also followed up with a phone call a few days later to ensure everything was working perfectly.

The new unit has made a world of difference in my home's comfort levels, and I am confident it was installed with the highest standards of quality and care. I highly recommend AC Rescue to anyone in need of HVAC services. Their professionalism, attention to detail, and outstanding customer service are truly top-notch!

A Technician from A/C rescue came through *American home shield' said it is going to cost $5,795 to fix or replace the AC where it required only cleaning. Whatever diagnosis he put in, warranty company denied the claim. My property manager had his AC guys look at it and they cleaned well and began to work. I will not recommend them to anyone.

My home warranty scheduled service with AC rescue. Richard assisted with an issue I was having with one of my ac units. He replaced my capacitor and informed me that my unit was older and would eventually need replaced which we knew was the case..In addition, Richard communicated through out the day to keep me updated on his ETA. Highly professional, and a very friendly and helpful. Great work.

This horrible company was assigned to me by American Home Shield because my downstairs AC unit was not cooling. They sent a tech on a Wednesday. When he arrived I could smell alcohol on him and he was slurring his words. I told him I wanted him to check the unit in the attic not just outside. He looked at the unit outside, returned in 5 minutes, and told me that there was a leak and I was down 4 pounds of freon. Of course terrible AHS only covers $10/lb so I had to cover the other $140/lb which was $560. I asked him again if he needed to go in the attic and he assured me that wasn't necessary because he fixed the leak on the unit outside. The next day, Thursday, I noticed the unit wasn't cooling again. So I called AHS around midnight to have them send a tech out again. Friday morning, I heard from AC Rescue and they reassigned the same tech to come between 3-6 pm. Something told me to reach out to another company to get another opinion on the issue. Both of my units were 18 years old so I knew I needed to replace them but I was trying to get through the summer first. Anyway the other company came out by 1 pm on Friday. They went in my attic and immediately noticed there was some white goop collecting at the bottom of the unit. The new tech said that AC Rescue basically sprayed leak stop outside and that was their "fix" which resulted in freon loss again less than 24 hours later. This let me know I couldn't trust AC Rescue to be honest and I decided to purchase two new units at a cost of $30k from the other company. When AC Rescue's tech texted after 7 pm to say he was on his way I told him not to bother as I'd bought new units from another company which were installed the next day. I called AHS to lodge a complaint. I waited two days for a call back and they basically said there's nothing they can do. So I called AC Rescue to see what they would do. I spoke to someone named Amanda who was rude and condescending and basically blamed me for not calling sooner. It's been literally 1 week since they were here and I didn't know their tech lied and didn't fix anything UNTIL the second company came out and told me. When I told her I wanted to speak with another manager or the owner she responded that she's the only manager. I then mentioned that it's funny that her name is mentioned in a lot of these terrible reviews and I understand why. She told me that if all I'm going to do is complain and leave bad reviews that she's not going to do anything. This company is a sad, unprofessional scam. SMH. Avoid them at all costs.

These AC units are the best. Nevertheless, I have never seen in my life such a couple of professional technicians work so fast and precise at the same time: Angel (Cuba) and Gustavo Peru). They took out our complete AC system and all air ducts in a while. Later on, in ONLY one day they installed the ARS complete system. Our home, that same day, became a new one with such stable temperatures. They were professional, cordial and explained everything in details to us. My wife Lourdes and I, congratulate them and your company for having such technicians

We had a wonderful experience with Marc today. He was very accommodating, timely, professional, and fixed our issue quickly. We will definitely utilize Marc and AC Rescue again for any future HVAC issues.

My AC went out on the hottest week of the year. I have American Home Shield and AC repair was covered. It took a few days but he was so nice and very informative when I asked for a status. Thank you for staying in touch with the repair.

AC RESCUE DID AN AMAZING JOB! EQ was my technician and he was very knowledgeable and got the job done!

Richard was great. While it took 3 visits to fix everything, he was diligent.

This guy thinks he can litter in the parking lot at chicken Express. This is Texas, don't mess with Texas.

Very helpful. Technician was professional, knowledgeable and I felt he was being straight with me. Also, Scott with dispatch was VERY helpful in sorting out complications, not created by A/C Rescue, with the home warranty company that was not being cooperative.

The scheduler was cheerful with high energy.

The tech came out the next day and changed the capacitor..

They changed my filter for me and didn't charge extra.

Scott and Shaun from service department went above and beyond in getting me set up for appt and then quoted for replacement.
My unit was totally destroyed by fan that broke.

Amanda got me the quote over very quickly.
And still helping me today.
Kelli in finance came thru quickly with price and terms.

I would like these folks and Ivan in the install group as well.

They are all rock stars and came thru above and beyond.
Thanks
Mike and Kristy Wolfe

Worst service. The technician who visited lacked empathy, lacked technical knowledge and utter waste of my time. Will never ever go back to them. Booked via American home shield.

Richard was great and very friendly

AC Rescue replaced my HVAC system this summer. Ivan and his team arrived as scheduled and worked straight through despite the Texas hot humid temps. All 3-man crew were very professional and knowledgeable. When installation was complete, they hauled away the old system and did an excellent cleanup inside and out. Great attention to detail !! I want to say thank you Scott, at the office, for being so friendly, polite and always being available to answer all my questions and concerns. Your professionalism and continued follow-up from start to finish of system replacement made for a good experience working with AC Rescue.

It is 105 degrees outside. This company came out six days ago and stated my evaporator coil is leaking freon and it needs to be replaced. Ok - the unit was installed in 2007, it will have some issues. I received a proposal for $4K that has never been explained. I called early this week and was promised a call that I have not received. When we called tonight the person read the phone number back to me that he'd been calling, it's right. My phone has been ringing all day, somehow 15 other people could call me today but these folks could not get through? Our warranty company American Home Shield has denied the work and we're now faced with paying 100% out of pocket for the coil replacement. This is exactly why we have a home warranty!
We've called the warranty company two days in a row with no resolve at all....I'm convinced that they just deny everything. We've never gotten the answer we have been looking for......is an evaporator coil a 'normal wear and tear' item??? Still waiting....so frustrated. Between the two I'm not sure who is at fault but I'm moving in a different direction for both services! As someone below said, save your $$ and just pay out of pocket for problems with your own vendor of choice! I'm done playing these games.

Quick, professional and efficient. Prompt communication on appointment setup. Thank you

2 units down in July ugh…but the team at AC Rescue is amazing. They got us back up and running quick. Ask for David he is a subject matter expert, full of knowledge and experience. The company also does the right thing when they need to make honest judgment calls, and recommendations. I will use them again. We are looking at getting Bosch upgrades for our HVAC. These guys can do it!

Thank you for all your help!

The Bell Family

Jose and his installation crew did a fantastic job, want to commend him! He did not leave until the job was done, it was late but he finished!
Thank you for a job well done!😀

Thank You Daniel from AC Rescue! The absolute best experience. On time, Professional, Superb customer service, diagnosed the problem, resolved the issue within 24 hours. Courteous, explained the problem, offered advice to avoid any future issues.

David with AC Rescue made this service visit so smooth and easy. He called the day before informing me of the time that he would arrive which was great in planning the rest of the day. He arrived on time, was ok with wearing a mask in the house when asked and was able to identify the problem swiftly! He also went above and beyond by showing me how to use a ratchet to switch out my air filter! He was able to fix our AC quickly which has been a blessing. I highly recommend him and AC Rescue! Thanks David!

AC Rescue, THANK YOU SO MUCH for sending your Technician, Eric, to my home to repair assess the issue(s) with my Air Conditioning unit! I noticed a long water stain on my ceiling when I arrived home from vacation on yesterday afternoon. Your company was contacted, immediately, and reached out to me the same day to schedule an appointment for today as I was in a complete panic. All is now well, thanks to Eric, who explained the issues going on, provided pictures, and fixed the defects. It is so nice to have a reputable company with integrity these days. I appreciate you guys and, especially, Eric!

Had this company come check out my AC. They’re who my warranty company sent. Guy was at my house for maybe 5 minutes. Didn’t climb the attic through garage because there was no flooring - fine. I have a second access point through my bedroom closet, he refused to go up because “he doesn’t do ladders” - odd for someone in this trade, said he would have another person that does, come back - fine. This guy proceeded to ”complete the service” and deemed as “not covered” because there was no access to unit. I would give them negative stars if I could.

A wonderful young man, Eric, came out and fixed my AC.on Friday.,He was very professional and knowledgeable about the job. I would not hesitate to call AC Rescue again as long as they send Eric!
Thank you Eric.👍

Thankyou A/C Rescue, Inc. for repairing our A/C unit. A technician was dispatched and communicated with us when they would arrive. Shaun provided excellent customer service. He was friendly, diagnosed the problem, replaced the parts needed. I highly recommend Shaun from A/C Rescue Inc. for any A/C unit issues in the future.

David from A/C rescue came in and helped to resolve a water leak from a house I bought recently. He made additional check to coil and gave me great advice and went the extra mile so this does not happen again. Thanks Dave!

They need better technicians. I had a tech come out 10 days ago and my compressor stopped working. I had to pay another company to fix it. The HVAC guy Shaun was very rude and didn’t take criticism well. He basically told me straight up he didn’t care. Just a horrible tech. Don't use if American Home Shield assigns to you. I cancelled my AHS account because of this guy and company. AHS has the worst contractors. Just save your money and fix out of pocket for home repairs.

Word to the wise. Do not buy American Homeshield or trust diagnosis from AC Rescue.

Excellent customer service from David!! On time arrival. Was provided an understandable explanation of what was wrong with the a/c unit along with a reasonable time frame to fix it. This is our 3rd time using this company and we highly recommend them to everyone.

Texas just consistently started hitting the mid 90s...you've got to have A/C! Wouldn't ya know it, ours started blowing warm air with an inside temperature at 83 and climbing. We went thru our Home Warranty which probably caused the delay of 3 days for someone to come out and help us, otherwise, we may have gotten someone out quicker. When they did respond, Daniel was our technician. He was promptly there at the house when he said he would be, very professional and courteous. He explained what he was going to do, answered all our questions, and resolved the issue. We're first-time home owners so we wanted to be able to maintain our unit to avoid more costly problems in the future...we had lots of questions and Daniel was very patient and answered all of them. He also was respectful of our house...we don't wear shoes inside and without me asking him, he pulled out some shoe soles to cover the bottom of his shoes to not mess up the floors of the house...very thoughtful. Will definitely call A/C rescue again if we have any problems. Thanks Daniel!!!

This is an amazing company . Last summer I had issues with my unit dripping water . AHS sent out the people in the green truck 4 times . Needless to say , my unit kept dripping water on the outside . It started getting cold so I didn’t bother with it anymore . I started turning my unit on in April and it started leaking water again . I called AHS and this time they sent out A/C rescue . Daniel handled the problem right away and then explained to me why it was leaking . It’s amazing . Daniel came out one time and fixed the problem compared to the other company that came out 4 times . Thank you Daniel and thank you A/C Rescue

I must say on a scale of 1-10 on integrity, this company deserves a 20. Two techs came out. One to diagnose and one to fix. They were both so nice and kind…almost like big brothers and father figures. The office staff, Scott, was the nicest guy. He knew I was very frustrated from my unit and really needed a little patience to figure things out. He had a level of transparency that is needed in this business. Really, it was a very good experience all the way around. It’s rare that I think highly of a repair company, but this one has been the best! Truly nice people!

I had an excellent experience with AC Rescue. They promptly fixed my leaking AC unit and added refrigerant to get it running smoothly again. The technician was knowledgeable, professional, and courteous throughout the entire process. I'm incredibly satisfied with the results, and my home is now cool and comfortable. I highly recommend AC Rescue to anyone in need of AC repair or maintenance. Five stars!

Very professional

I'm very impressed by this company's professionalism, especially Robert's expertise in diagnosing and fixing the issue. Their follow-up is always prompt, which is much appreciated.

Thank you Robert for taking care of us! We were so hot, but not for very long thanks to you! Cool house again!! Thank you so much!!!

Sunny was very nice and did a great job!

Sonny kept me informed of his status throughout the day of my appointment. Sonny was genuine and professional and a pleasure to work with. I would highly recommend!

Todd with A/C Rescue was prompt and efficient! Quickly resolved our A/C issue same day and provided maintenance tips!

Highly recommend! 🙌🏼

Your team is really good in technical, and quick fix in 10mnts. Did really did good job👍👍👍👍👍

Excellent job by Sunny/Todd , they found the issue very quickly and fixed the blown transformer and did a very good job.

Professional, friendly, and knowledgeable. Great service overall.

Sonny was great! Arrived on time - actually a little early - and diagnosed and fixed our issue within 15 minutes. I definitely recommend AC Rescue and will request them for future AHS warranty work.

Shaun Did a great job!

Shaun did an AMAZING job at fixing our ac, i highly recommend asking for him.

Tech was nice, worked quickly, left no mess.

I read bad and good reviews for this company. I will have to say from my point of view they did a good job. Showed up on time and did a fine job.

Todd provided excellent service.

Talked to the install department and was treated like dirt. Absolutely no customer service. Terrible experience.

Shaun and Mark are fantastic! I only call A/C Rescue as they are the best!

Shawn and Mark were amazing. Very nice and professional! I'm one happy customer with a working AC!

Tech was very professional , helpful and explain my questions in a simple manner

AC Rescue and there Service Tech Daniel are great and always on time. Daniel is always letting me know what I can do to keep my AC and Heating units working efficiently between tuneups. I would rank them 10 if I could!!!

Sonny - Very amicable and did a great job of tuning up the AC Unit.

Sonny from A/C rescue was great. I definitely would recommend him. He also enlightened how efficiently I could run my system to prevent future problems.

Daniel was professional and reassuring our units were properly maintained and in good shape for the summer

A/C Rescue, Inc the technician Daniel Reynolds did and excelent job.

Daniel was early, professional and knowledgeable. Great service and very helpful with my questions. Will call again in the future.

Very nice job. Well done Sonny.

Very timely and professional response to my service request. Was able to identify the issue with my AC and resolve the problem quickly. I appreciate you Shaun for your help!!

Sonny is excellent. He texted me the night before to let me the time window that he would be here and the the day of service he texted me to let me know he was one stop away and when to expect him.
He is friendly and reliable.
It is a pleasure to deal with Sonny.

Highly recommend. Tech did a thorough checkup of AC unit and filters.

Quick fast and up in running! Thanks Todd

Daniel was great. He went above & beyond in helping to get our AC system in a good spot ahead of the hot summer months.

Sonny from AC Rescue came for my tune up and was excellent. He saw that a capacitor needed replacement and worked diligently to get that replaced. I was very happy with my experience!

Great service! Would recommend!

3/26/2024: Editing to say A/C Rescue was assigned my spring AC tune up and I already knew there were issues because my Nest kept saying there was a faulty wire. Richard was my technician and he went above and beyond to figure out my capacitator was going out. He had to go to Allen to get one and another part to fix the issue with Nest saying a faulty wire. He was also kind enough to grab a filter and replace it when I gave him cash. :) Thanks Richard!!!

2023: American Home Shield assigned A/C Rescue to my seasonal heating tune up. JUST in time, I might add. I had already turned on the heat a couple days before. The technician, Sonny, found a huge gas leak in the system and patched it up for me. Normally they would have had to go through the paper work and proper channels to do so, but he didn't think twice and just did it because it was that bad. He possibly saved my life. I can't thank them enough for doing their job thoroughly and taking care of me. THANK YOU!

A/C Rescue is an amazing company for all of your Air Conditioning and Heating needs. Ask for Shaun.

Sean did a great job of diagnosing and fixing my HVAC issues. He even had to clean up after a sub par contractor. Fantastic customer service

Fast, and very courteous. A pleasure to do business with. Todd kept us in the loop and was awesome!!!

Todd and Richard were very professional and great to work with!

Mr Richard and Mr Todd were prompt, courteous and provided very detailed information on the tune up and the needed repair!
Thanks gentlemen.

Todd was great

Todd provided great professional and quick service. These guys are easy to work with

Excellent service! Shaun was so knowable and helpful. Call them if you need help!

Shawn from A/C Rescue was great and very professional. He figured out what was wrong with my unit in 15 minutes he had the part on the truck installed it and he was done. He didn’t try and upsell me on anything was very good explaining what was wrong. Great technician I will definitely use them again. Thank you Shawn

I SO LOVE AC Rescue. It is only February in TX but we had our little "heat wave" and the AC went out. I made an appointment and Eric and Daniel were at my house within three hours.

Though there was an electrical issue we needed to hand over to electrician, they cleaned the unit--which was heavily caked with dust and dirt--even though they didn't have to, because it would have led to a catastrophic failure. Daniel explained what all was going on and they were very friendly and professional.

When you live in TEXAS, AC is LIFE. The fact they made us a priority and got here so quickly to at least get us to the next step and the air at least circulating is HUGE.

I will definitely request them in the future for any maintenance or repairs.

We discovered them through American Home Shield but I would happily hire them independently for the value.

Daniel is so nice and knowledgeable!!!! He has saved me from this crazy Texas weather many times! I highly recommend this company for all your heating and ac needs.

Shaun called me the day before to advise of the service time. He arrived on time the day of service. He efficiently and quickly assess the problem with our furnace. He had the needed parts on hand & was able to make the repair. We were very pleased with this repair experience. Shaun's personal touch & skillful service was much appreciated.

Amazing service! Shaun came to check on a screeching sound coming from our HVAC system & was great to work with. He was communicative regarding the time slot he would arrive, was in and out within 30 minutes, and was more than willing to answer all the questions i had. Will definitely look into working with A/C Rescue in the future. 👍🏼

Have a used them many times. Always fast and efficient. Service techs knows what they are doing, and fixes problems. They answer all questions and explain what was happening and what was done. Would recommend to anyone needing ac service.

Shaun was an absolutely fantastic technician found the problem of the AC unit and immediately knew what parts to get to solve the problem and resolved everything in an efficient and timely manner! Thank you Shaun!

Shaun from A/C rescue was amazing. Our heat pump was not working and with these freezing temperatures we have been seeing in Texas lately, our house has been miserably cold. He was able to determine the problem and get everything up and running. Very knowledgeable and professional.

Beyond impressed! Cory is the BEST!
I called on the coldest day we have had, fully expecting to have to wait for 2 weeks for an appointment. Within less than an hour I received a call letting me know that someone would be calling me to set up the appointment. So I figured I would get a call the next day or two and literally within 15 minutes a gentleman called me to tell me he had a tech in the area and could be here in less than 30 min!! I was SO SURPRISED and even more impressed!

Cory went above and beyond to get to our house quickly in inclement weather conditions, quickly and very politely came in and got to work! We all were obviously assuming the worst and then we heard "the poof if it firing up"!!! Within minutes Cory had found the problem! He explained in detail what had happened and waited to make sure the blower came on, checked the vent output and was done right away!

He is so informative and knowledgeable and I'm sure one of your most valued employees! I can't say enough about Cory, his professionalism, problem solving and timeliness is outstanding! We have a 2.5 year old granddaughter that is very shy and she took immediately to him wanting him to come play with her and after seeing him acknowledge her immediately during our conversation I knew immediately he was a family man!

Cory was the perfect technician for us ....that's an understatement!

Shaun was excellent, diagnosed the issue and repaired quickly. highly recommend.

Shaun was very professional. He communicated effectively and made sure I was aware of the nature of the problem, as well as giving me an overview of how the system worked. Fortunately, the problem was a simple part swap, under home warranty, but I am confident he would have been able to handle anything my house might have thrown at him.

AC Rescue did make the AC run however after the repair it never performed as it had prior to the repairs. When I asked about the difference in cooling and how hot the house was after the repairs, AC Rescue sent a repair person who immediately became belligerent and seemed to want to provoke verbal conflict. He would not acknowledge that the house was no longer cool with the repaired system and appeared not to possess any sort of interpersonal skills or moral compass whatsoever.

I have AHS, and have had different AC companies come out to the house for varying reasons. I am leary of any new companies that I am not familiar with. Well, AC Rescue restored my faith in good companies. They were able to diagnose the problem and have it repaired. Kuddos to Shaun, Scott, Amanda, George, and Ivan. Job well done!!!

A/C Rescue was sent out by my warranty company. The tech was super nice and helpful, but the tech is NOT a reflection of the two people that work in the office, the man who answers the phone and the manager. OMG! They are really rude! My warranty company had requested a explanation of the problem with my ac and was told they would send that day which was a Friday. On Monday at 5pm it still had not been sent. The warranty company reached out AGAIN for it and said they would send it. On Wednesday after 5pm it STILL WAS NOT SENT. I called to see what the told up was and they were defensive from the start. I was frustrated, but wouldn't you be frustrated when it was over a week without air in TEXAS 100 degree weather? The man was super rude and when I asked why it wasn't sent he said that since it was requested on Friday it was not 48 bushiness hours. I told him yes it was and he said well we haven't worked 48 business hours! lol I have NEVER heard of such a thing! I guess he is young and doesn't know how "48 business hours" works. I think at that time he knew he said something ridiculous and said I needed to speak to the manager. As soon as she got on she was defensive and proceeded to give excuses. By this time I was done and said just send that information to the warranty company since they have requested it and hung up. Well, she didn't like that I hung up and called me back to yell at me like I was a child. Will never have them work at my house again!

Great service from the technician

Let me start by saying that the technicians (Ivan & George) who came out to replace my compressor were very friendly and professional. I found out late that they were subcontracted and not actual employees of AC Rescue.

This ENTIRE review is based on "pay-first" policy of the company and how UNPROFESSIONAL the manger (Justin Thomson--or, Thomas, IDK) reacted when I questioned him about it.

The company was dispatched by American Home Shield (AHS) home warranty. After three weeks of going back and forth with those two entities (in mid-high 90's Texas heat), it was finally determined to replace the faulty compressor. When the tech came out to fix the issue, I told them I was paying by card and they said the office would contact me for payment. No problem.

Five minutes later I got a call from the lady in the office asking for payment. I told her they hadn't even begun working yet and that their policy was to collect payment up front. Ridiculous. I told her I disagreed with that policy and she transferred my to Mr. Thomson. I repeated my disagreement to him and his response was, "Well, I can pull them off the job if that's what you want. I don't need your money." I was flabergasted.

After another minute or two of back and forth and him berating me, I gave him my credit card info as I could not bear the thought of restarting the process.

I have never had a PROFESSIONAL company ask for payment of a service BEFORE the service was performed. Likewise, I have never had a PROFESSIONAL person threaten to pull people off a job and tell me he didn't need my money.

My opinion is that they don't need YOUR money either. Find a truly professional business that appreciates your patronage and will treat you with respect instead of yelling and threatening you.

Kept the communication and showed app on time period kept me abreast of if there were any concerns.

I requested a seasonal tuneup for my system through AHS. Shaun was able to find an issue that I was unaware of and repair it despite the ridiculous accessibility issues in my home. He was very polite, had clear expertise and went above and beyond to make sure I have heating this winter.

Cannot recommend enough!

Shaun was great at all he did, was very informative, explained and answered my MANY questions. Thumbs up 👍

Great Experience with Sean or Shawn (didnt get the spelling)!! We have had some bad experiences with other companies. He came in and identified the problem, discussed with us and then solved it. Couldn't have been a better experience.

Shaun did an awesome job. Highly recommended!

Shaun did a great job. Had an estimate from another company for $4,000 and he figured out it was just a capacitor and had me up and running in 30 minutes and saved me a lot money.

I had 3 other companies companies come out try to diagnose the issue with no luck. Shawn from A/C Rescue found the issue in a matter of minutes. Highly Satisfied

Shaun was on time, fast, friendly even my dogs loved him! He fixed the problem and explained everything. Definitely calling Shaun again for our seasonal ac check up!

They were sent out from our home warranty company. 5 minutes here and refused the service. Ended up being a 2 min fix with replacing a capacitor. 🤷‍♂️

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