Westside Kitchen and Bath in Dallas

I am here in there showroom looking for a faucet & not a single person approached me or offered assistance. I am needing a faucet to redesign a friends kitchen but as I am approaching anyone they get on the phone and seem to be “busy”. Haha what a joke, lost my business. -1/5 would not recommend
(Update: I purchased my faucet from a showroom down the street called bentwood, I would suggest going there rather then this horrendous place)

This business is fantastic! Great showroom, amazing product selection and professional staff! Would recommend them for all plumbing, fixture and door hardware needs!

I have been working with Westside Kitchen and bath for well over 10 years on various projects. They are wonderfully adept at coming up with great ideas for any new build or re-model. They tailor selections to style and budget. Service after the sale is also quite good as to parts and other tweaking that is sometimes necessary. Kyle Graham is my contact there, and he is great! I also know Scott and some of the other representatives and they are all just superb. Alan Fishman is very passionate about his business, and very much involved. Always good to see ownership on site and hustling! I couldn't be happier with the entire firm, their first rate products, and their expertise!

Alan did a phenomenal job helping us with the plumbing and cabinet hardware for our new house. His knowledge and preparation saved us a ton of time and money and is making the finishout of our house awesome!

BUYER BEWARE: If you expect a company to stand by their word and/or products... RUN. We performed a multi-million dollar remodel on our home spending a significant amount of money with Westside. After almost 2 years of trying to get faulty hardware replaced with employees of Westside, our builder finally was able to get Alan Fishman (Owner) to visit our home to inspect our issues. He readily agreed that 4 of our door handles were faulty and attempted to place blame on the fifth to the steel door install, (door has not been operable for 1.5 years) claimed handle broke due to a stiff steel door (I do not agree), however, he still agreed to replace all 5 and would be in-touch when they were available as supply chains are still strained..

After a few months our builder reached out regarding status and he replied with some texts that contained lies, unprofessionalism, arrogance, and were downright rude. Mr. Fishman claimed he "texted" me and I didn't respond - so he sent them back?

Actual text: Hey Ryan (builder)
I reached out twice with no response
So all was sent back
I can reorder but
Instead of no charge favors
Westside has cost
And I’ll see what that was
Approx 5-600.00

Let me know when or if I should reorder

Alan

Our records show 0 texts. Replacing faulty merchandise after 1.5 years+ of attempts is not a "favor".

QUESTIONS? So he orders replacement parts... claims he sends 2 texts... then sends them back? He could have called us? He could have called/texted the builder? He could have left a voicemail? He just sent them back!? He wants to now charge full price?

Mr. Fishman knows he didn't text, call, or attempt to notify - he knows this because I believe he never ordered or intended to make anything right.

After reviewing some other online reviews (see Yelp) on Westside and Mr. Fishman - this is just who he is. BUYER BEWARE... if all goes well you're probably ok? If you need a company to stand by their overpriced merchandise... you're on your own. Mr. Fishman will pretend to address an issue, make the problem your fault, then chastise you to save a buck.

I'll end this review with a simple line from Mr. Fishman's text to me and our builder: "I expected way more from a great business man like you.."

So did we Alan Fishman... so did we.

We are doing a big renovation project and went in feeing some decision fatigue and frustration, then we met Melissa! She was incredibly helpful, knowledgeable, and so competent that we left feeling excited about the project again. What a gift! Their prices are competitive and the showroom is excellent, but Melissa’s help made this stop priceless!

Alan and David are the best! I am not good at picking anything out and Alan made it easy. Best of all, I did not have to worry about my order at all. Everything was there promptly and accurately. Not to mention the highest quality available. If you need to remodel, this is the place for your kitchen and bath, even if you live in the burbs!

Several years ago Alan at Westside pulled me out of a big problem I had with another plumbing company. He jumped thru hoops, got me exactly what I had ordered and delivered really fast. Very grateful and have worked with Westside ever since. Highly recommend. Thanks Alan.

This business is fantastic! Great showroom, amazing product selection and professional staff! Would recommend them for all plumbing, fixture and door hardware needs!

Jana was awesome .She cares about her customers and that’s the most important thing.

Alan did a phenomenal job helping us with the plumbing and cabinet hardware for our new house. His knowledge and preparation saved us a ton of time and money and is making the finishout of our house awesome!

Great quality help and merchandise.

BUYER BEWARE: If you expect a company to stand by their word and/or products... RUN. We performed a multi-million dollar remodel on our home spending a significant amount of money with Westside. After almost 2 years of trying to get faulty hardware replaced with employees of Westside, our builder finally was able to get Alan Fishman (Owner) to visit our home to inspect our issues. He readily agreed that 4 of our door handles were faulty and attempted to place blame on the fifth to the steel door install, (door has not been operable for 1.5 years) claimed handle broke due to a stiff steel door (I do not agree), however, he still agreed to replace all 5 and would be in-touch when they were available as supply chains are still strained..

After a few months our builder reached out regarding status and he replied with some texts that contained lies, unprofessionalism, arrogance, and were downright rude. Mr. Fishman claimed he "texted" me and I didn't respond - so he sent them back?

Actual text: Hey Ryan (builder)
I reached out twice with no response
So all was sent back
I can reorder but
Instead of no charge favors
Westside has cost
And I’ll see what that was
Approx 5-600.00

Let me know when or if I should reorder

Alan

Our records show 0 texts. Replacing faulty merchandise after 1.5 years+ of attempts is not a "favor".

QUESTIONS? So he orders replacement parts... claims he sends 2 texts... then sends them back? He could have called us? He could have called/texted the builder? He could have left a voicemail? He just sent them back!? He wants to now charge full price?

Mr. Fishman knows he didn't text, call, or attempt to notify - he knows this because I believe he never ordered or intended to make anything right.

After reviewing some other online reviews (see Yelp) on Westside and Mr. Fishman - this is just who he is. BUYER BEWARE... if all goes well you're probably ok? If you need a company to stand by their overpriced merchandise... you're on your own. Mr. Fishman will pretend to address an issue, make the problem your fault, then chastise you to save a buck.

I'll end this review with a simple line from Mr. Fishman's text to me and our builder: "I expected way more from a great business man like you.."

So did we Alan Fishman... so did we.

I am here in there showroom looking for a faucet & not a single person approached me or offered assistance. I am needing a faucet to redesign a friends kitchen but as I am approaching anyone they get on the phone and seem to be “busy”. Haha what a joke, lost my business. -1/5 would not recommend
(Update: I purchased my faucet from a showroom down the street called bentwood, I would suggest going there rather then this horrendous place)

Terrible store with no prices on anything. Walked around and no employees said anything to me so I ended up walking out without making a purchase. Didn't notice anything too fantastic that isn't in every other store. Was hoping this would be decent since it's right by my house.

Great Service plus, they have huge candy bowl. 🍬. Very knowledgeable staff!!!

Extremely helpful, good people, great selections. Highly recommend!

We are doing a big renovation project and went in feeing some decision fatigue and frustration, then we met Melissa! She was incredibly helpful, knowledgeable, and so competent that we left feeling excited about the project again. What a gift! Their prices are competitive and the showroom is excellent, but Melissa’s help made this stop priceless!

good luck finding someone to buy something from

They make everything easy for me and my customers getting the parts we need. Here at Pete's Plumbing we love the team at westside.

They went above and beyond with a tricky remodel and worked with our general contractor when it appeared all hope was lost

Alan and David are the best! I am not good at picking anything out and Alan made it easy. Best of all, I did not have to worry about my order at all. Everything was there promptly and accurately. Not to mention the highest quality available. If you need to remodel, this is the place for your kitchen and bath, even if you live in the burbs!

I had a wonderful experience at Westside.
I'm in the midst of a major kitchen and bath reno project at my house. I was immediately greeted when I walked in and the sales person I dealt with helped me tremendously. I highly recommend this boutique outfit!

Several years ago Alan at Westside pulled me out of a big problem I had with another plumbing company. He jumped thru hoops, got me exactly what I had ordered and delivered really fast. Very grateful and have worked with Westside ever since. Highly recommend. Thanks Alan.

We’ve been working with Westside for years and have had nothing but the best from the sales team and Alan. Thank you, Westside for a terrific working relationship!

I have been working with Westside Kitchen and bath for well over 10 years on various projects. They are wonderfully adept at coming up with great ideas for any new build or re-model. They tailor selections to style and budget. Service after the sale is also quite good as to parts and other tweaking that is sometimes necessary. Kyle Graham is my contact there, and he is great! I also know Scott and some of the other representatives and they are all just superb. Alan Fishman is very passionate about his business, and very much involved. Always good to see ownership on site and hustling! I couldn't be happier with the entire firm, their first rate products, and their expertise!

Westside provided all of the fixtures (sinks, tubs, faucets, door handles, etc) for my new home. The house was completed in October 2016. With one exception, I was completely satisfied with everything they provided.

I have an outdoor “garden sink”. It was supposed to be 24” by 48”. The sink was finally delivered 11 January 2017. Unfortunately the sink is the wrong size (30” x 48”), which was already installed by the time I got home. I immediately contacted Alan Fishman at Westside, who handled my project, to alert him of the problem. I have an e-mail to Alan giving him the spec of the sink 25 January 2016. That information was sent multiple times over the following year, because I have limited space where the sink is located, so the depth is critical. I have contacted Alan regarding this issue more times than I can count since January 2017. He’s assured me multiple times it will be corrected, but nothing has been forthcoming.

Extremely disappointing.

I was looking for a cooper Japanese Tub and I randomly called Westside Kitchen and Bath for guidance. Ruben was a tremendous help!!!! Even though they didn't have a Japanese tub on the floor, he was willing to research manufactures to find one for me. He found exactly what we were wanting. He took care of all the details and ensured we got all the necessary pieces for the plumbing. He made the ordering, shipping, and final delivery easy and pain free. I recommend Ruben and Westside Kitchen and Bath to anyone looking for a regular tub or a unique one!!!

Westside Bath is fantastic!! They have a great selection and the staff is so helpful. Ruben was incredible to work with and made sure I got everything exactly right for my home remodel.

I had a terrific experience at Westside! Ruben went above and beyond to help me get exactly the sinks I was looking for!

Westside is a great store with knowledgeable staff. They are competitive with pricing and have a beautiful showroom.

Best place to buy hardware and plumbing in DFW. Alan Fishman and his staff are helpful and deliver a high level of knowledge while providing white glove service. The products are high end and there is no reason to shop anywhere else.

Alan Fishman is a dishonest jerk