RC Pros Plumbing in Dallas

Douglass is a lifesaver! I called RC Pros yesterday based on valpak coupon for a $69 drain cleaning & also requested a leak detection at 130p and was given 2p-6p service appt. Allen came at 515p and stated I needed to simply replace the toilet & he knew nothing about my other request due to the notes left ( Although scheduler called & we discussed in detail). My confidence was shakey at that point but based on addl conversation, I was sold the Hydro cleaning over the snake cleanout to begin a resolution, and an 8a-12 appt for a free camera inspection to proceed the next morning. Unfortunately, we intead awoke to a larger problem of standing water from the front of the house to the rear with an issue I feel was aggrevated by the prior service. In a panic, I called RC x2 before the receptionist/ scheduler called back & I was told I "wasnt on the schedule" but give her time to contact supervisors. I called my standard plumber to probably take over but then Douglass stepped in.
He showed up to follow up pretty quickly. He was prepared, knowledgeable and extremely patient with the situation and knew how to quickly identify, and advised a plethera of options on an overall resolution to my original issues. He went above & beyond where he did not have to ,in some cases,while he was here. My confidence is restored and I do not feel as overwhelmed.
This company in general seems to care about the homeowner & not just the sale. I am impressed with the expedient followup of an issue that may not have been 'perfectly' handled as well as both individuals working for fair & comfortable pricing.

I called RC Pros spoke with a lady name Savanna I believe. Set up a time for someone to came to my home, The man that came to my home was Thomas, he was very pleasant and helpful in explaining and showing me what was happening, I read other reviews and was skeptical and worried but he assured me that everything would be Good and would explain or help in anyway I needed, so I went ahead and said yes! Mind u still very skeptical. Which is why I’m writing this review to let others know This Company was good to me and My experience with them. I felt like Mr Thomas was very upfront and honest with everything I ask, He explained. We got everything set up and planned for the next day. They showed up on time I spoke with them they were very nice. Believe their names where Austin and Laderen another few men showed up Derek and Johnny and they were nice as well. As I went outside and spoke with them also. (I knew I was gonna write a review of my experience) so I made sure to talk with them get some names of those who was able to talk and friendly. (Names were also on their uniforms) They completed the job, cleaned up everything behind them selfs and made sure to check if all my toilets flushed and the water was flowing correctly… this experience for me was GREAT! And the men that came to my home were pleasant, kind, and did the job that was fully explained to me. I would definitely recommend this company. Don’t always judge everyone’s experience to what yours will be because mine is excellent!

Douglas was awesome and at our house within 2 hours. He solved our plumbing issue and gave us preventative tips for the future. Great service. Would recommend to anyone!

Called RC plumbing for a sewer plumbing issue. Was very impressed with the same day service and the professionalism of Douglas. He was at the property within 2 hrs of my call and was able to complete the diagnostic and provide a detail quote of what’s needed to fix the issue. If you are looking for a professional, knowledgeable, and honest company/technician look no further. Call RC plumbing and hopefully Douglas will be your assigned technician. He is second to none! Extremely pleased with service received!!!

RC Pros saved the day -- and that isn't my typical experience with plumbing companies. I came home to a bathroom sink filled with standing water. I tried a few DIY remedies and then called RC Pros. They took the call at 5:15, took down my contact info and situation and, despite it not being an active emergency, they had a plumber who was able to respond. The window they gave me was 6-8pm (which I was shocked to learn was even possible for a non-emergency). The plumber arrived around 7pm and quickly diagnosed the problem. Although he didn't have the specific camera & high pressure cleanout hose on his truck, he worked with the office to get me on the calendar for the next day. Guess what? The next day they showed up in the window I was given, with the right tools, and then cleared the issue. I also appreciated the advice they gave me about how to avoid this type of clog again in the future. PS I appreciated it when the RC Pros folks wore protective booties in my house (see pic).

Made an appointment with them to have mainline unclog on the 18th. Dantel told me their service person will show up between 4-8 p.m. Got a confirmation text message too . But nobody showed up. I called them multiple times and their phone kept saying to leave message. Left messages, got no call back. At 8:30p.m , a woman picked up and rudely said that the service man was busy at another job and you're next. But she refused to give me any other details or if anyone will definitely show up. I told her I've been waiting since 4 p.m. She didn't seem to care and kept saying, serviceman busy and when done ,you're next. But Nobody showed up or even bothered to call back. And to make matters worst, they started hanging up on me. This was " very Unprofessional behavior ". They have absolutely "zero Customer Care" ! Rude and they wasted my time. My time is as important as theirs . I could have had some other companies come by and fix the issue. But RC Pros wasted my precious time. They do not deserve any stars or compliments ! Do not recommend them ! Customers be aware! Will be reporting them to BBB.

Drove all the way to Dallas and got on a hot metal roof on a summer day to unclog our drain. Stefan did a great job and was super friendly!

While we did not have them do the job, I am writing this review to commend them on their professionalism in a difficult situation where we agreed to do the job with them thinking they were the ones who were referred by our contractor and then our contractor’s plumbers and them both showed up to do the work. It was replacing two water heaters so they had gone to considerable effort and I appreciate them working with me to resolve a difficult situation. I would like to commend their general manager for his professionalism and integrity.

Stefan did a great job. Super courteous and respectful of my home. Another plus was the transparent pricing

RC Pros saved the day -- and that isn't my typical experience with plumbing companies. I came home to a bathroom sink filled with standing water. I tried a few DIY remedies and then called RC Pros. They took the call at 5:15, took down my contact info and situation and, despite it not being an active emergency, they had a plumber who was able to respond. The window they gave me was 6-8pm (which I was shocked to learn was even possible for a non-emergency). The plumber arrived around 7pm and quickly diagnosed the problem. Although he didn't have the specific camera & high pressure cleanout hose on his truck, he worked with the office to get me on the calendar for the next day. Guess what? The next day they showed up in the window I was given, with the right tools, and then cleared the issue. I also appreciated the advice they gave me about how to avoid this type of clog again in the future. PS I appreciated it when the RC Pros folks wore protective booties in my house (see pic).

Douglas was awesome and at our house within 2 hours. He solved our plumbing issue and gave us preventative tips for the future. Great service. Would recommend to anyone!

Well he did a good job Doug

Drove all the way to Dallas and got on a hot metal roof on a summer day to unclog our drain. Stefan did a great job and was super friendly!

called them around 5 and got a time frame of 6:25-8:25 and they never communicated other than a text providing the time and location. i call them and they say someone is on their way to me and will be there soon. also that the tech would call me to let me know they were on the way. 7:45 i get a text message saying the new time frame is 7:14-9:14. yes, at 7:45. i call to ask what’s going on where they then say a tech is on their way. it’s currently 11:04p and they have not called me one and the updated window of time was the last message i received at 7:45. do not go with this company unless you have a desire to stand in 100° weather waiting for a call/text that you won’t get. these other reviews have to be from family friends, these people aren’t pros at all.

Douglas saved the day. Came out 2 hours after calling them, and cleared our main water line quickly fixing all of the issues.

Douglass did such an amazing job getting our issue fixed he definitely went above and beyond to help us out we truly appreciate it!!!!

Douglas was on time and very professional. We will hire him again when needed.

RC Pros was outstanding, on short notice they sent technicians and fixed problem, specially thanks to Mark and Douglas
Definitely will keep them as my favorite plumbing company
Many thanks

Allen arrived on Sat within 2 hrs of my call, and fixed the drain back up quickly at a nominal charge. Highly recommend PC Pros, especially Allen, a real Pro we’ll ask for when the next plumbing emergency arrives!

Douglas came out to look at water leaks in the house. He was through in answering our questions and explaining both the cause and options to correct our issues.

Made an appointment with them to have mainline unclog on the 18th. Dantel told me their service person will show up between 4-8 p.m. Got a confirmation text message too . But nobody showed up. I called them multiple times and their phone kept saying to leave message. Left messages, got no call back. At 8:30p.m , a woman picked up and rudely said that the service man was busy at another job and you're next. But she refused to give me any other details or if anyone will definitely show up. I told her I've been waiting since 4 p.m. She didn't seem to care and kept saying, serviceman busy and when done ,you're next. But Nobody showed up or even bothered to call back. And to make matters worst, they started hanging up on me. This was " very Unprofessional behavior ". They have absolutely "zero Customer Care" ! Rude and they wasted my time. My time is as important as theirs . I could have had some other companies come by and fix the issue. But RC Pros wasted my precious time. They do not deserve any stars or compliments ! Do not recommend them ! Customers be aware! Will be reporting them to BBB.

I called RC Pros spoke with a lady name Savanna I believe. Set up a time for someone to came to my home, The man that came to my home was Thomas, he was very pleasant and helpful in explaining and showing me what was happening, I read other reviews and was skeptical and worried but he assured me that everything would be Good and would explain or help in anyway I needed, so I went ahead and said yes! Mind u still very skeptical. Which is why I’m writing this review to let others know This Company was good to me and My experience with them. I felt like Mr Thomas was very upfront and honest with everything I ask, He explained. We got everything set up and planned for the next day. They showed up on time I spoke with them they were very nice. Believe their names where Austin and Laderen another few men showed up Derek and Johnny and they were nice as well. As I went outside and spoke with them also. (I knew I was gonna write a review of my experience) so I made sure to talk with them get some names of those who was able to talk and friendly. (Names were also on their uniforms) They completed the job, cleaned up everything behind them selfs and made sure to check if all my toilets flushed and the water was flowing correctly… this experience for me was GREAT! And the men that came to my home were pleasant, kind, and did the job that was fully explained to me. I would definitely recommend this company. Don’t always judge everyone’s experience to what yours will be because mine is excellent!

The individual who came to my house asked for 1200 to fix my toilet..He didn’t even try to flush it. I feel like these people are fraudulent.. the individual had no photo i.d. and looked like an ex con with hand tattoos. He asked for the money up front. Steer clear. Stay away from these companies that don’t have logos on their trucks.

Called RC plumbing for a sewer plumbing issue. Was very impressed with the same day service and the professionalism of Douglas. He was at the property within 2 hrs of my call and was able to complete the diagnostic and provide a detail quote of what’s needed to fix the issue. If you are looking for a professional, knowledgeable, and honest company/technician look no further. Call RC plumbing and hopefully Douglas will be your assigned technician. He is second to none! Extremely pleased with service received!!!

I called RC Pros to come out and work in my elderly parents home. The plumbers were extremely patient, friendly and professional. Both toilets were replaced at a fair price and the old ones were taken away with them. Thank you RC Pros.

Douglas was so awesome. His communication was very clear and his work was very efficient. He was awesome.

While we did not have them do the job, I am writing this review to commend them on their professionalism in a difficult situation where we agreed to do the job with them thinking they were the ones who were referred by our contractor and then our contractor’s plumbers and them both showed up to do the work. It was replacing two water heaters so they had gone to considerable effort and I appreciate them working with me to resolve a difficult situation. I would like to commend their general manager for his professionalism and integrity.

Douglass is a lifesaver! I called RC Pros yesterday based on valpak coupon for a $69 drain cleaning & also requested a leak detection at 130p and was given 2p-6p service appt. Allen came at 515p and stated I needed to simply replace the toilet & he knew nothing about my other request due to the notes left ( Although scheduler called & we discussed in detail). My confidence was shakey at that point but based on addl conversation, I was sold the Hydro cleaning over the snake cleanout to begin a resolution, and an 8a-12 appt for a free camera inspection to proceed the next morning. Unfortunately, we intead awoke to a larger problem of standing water from the front of the house to the rear with an issue I feel was aggrevated by the prior service. In a panic, I called RC x2 before the receptionist/ scheduler called back & I was told I "wasnt on the schedule" but give her time to contact supervisors. I called my standard plumber to probably take over but then Douglass stepped in.
He showed up to follow up pretty quickly. He was prepared, knowledgeable and extremely patient with the situation and knew how to quickly identify, and advised a plethera of options on an overall resolution to my original issues. He went above & beyond where he did not have to ,in some cases,while he was here. My confidence is restored and I do not feel as overwhelmed.
This company in general seems to care about the homeowner & not just the sale. I am impressed with the expedient followup of an issue that may not have been 'perfectly' handled as well as both individuals working for fair & comfortable pricing.

Douglas did a good job at keeping us informed on everything going on with our drains

Douglas did a great job and very professional.

Douglas was very professional and polite. Answered questions and explained the process well.

RC pros came in clutch this weekend. No emergency fee, they hit a soft fix within an hour of a problem happening at our business.

Douglass came out a day later with a camera and ID’s the real problem. Cleanest plumber we’ve ever worked with.

Great pricing, great service. Call them out.

Douglas W. was great! Professional, helpful, clearly explained everything, and was very organized.

Fantastic service! Douglas did a very thorough explanation of what was wrong, put together estimates and quotes for us, and walked us through what things to expect and future care for our plumbing system!

Professional, helpful, and insightful. I would highly recommend to a family member or friend.

Douglas was friendly and efficient.

Allen was great all questions were answered. Solved
Sewer smell and cleaned drains. I recommend Allen and RC PROS.

I used RC pros pluming solutions and my experience was very pleasant and professional called and spoke to Dante and told him my concerns about the kitchen sink blockage and assured me the work will be done right and Allen was on site within 2 hours and he was professional and great advice game us the best recommendations and completed the job within and hour and Darren came today and did the camera work was also professional and this has been an amazing experience will use them again.

This company is one of the only few that do lining under the homes in Dallas. Lining is a process that keeps from having to dig up your sewer lines.

My husband accidentally flushed my rings down the toilet, Douglass did such an amazing job in attempting every avenue to try and retrieve them. He DEFINITELY went Above and beyond. I am very impressed with his work, and would highly recommend him! I am so greatful!

They came out same day and explained the issue for my upstairs sink issue. Thanks for your support and professionalism!!

Jim E

Douglas was here today to open two drains. He arrived promptly, finished his work quickly and was also a very polite young man. I signed up for a membership with this company, so I was obviously pleased.

This business sucks. [I have to give a start because google will not give post option without that]. They were called to open a drain. They charged the service fee and drain opening fee separately upfront. They could not open the drain. When I called the office I was told that since they did not do the job, the money will be refunded. After a few days when I called back, they said they are not returning money because they TRIED to open the drain. I told them they can keep the service fee but return the drain opening charges because they could not do the job. After much time spent, they said they are not going to refund because they have TRIED. They charged us for TRYING but NOT DOING THE JOB. DO NOT FALL IN THE TRAP!

Terrible company. Clogged dishwasher in 980 sf. condo. Tech spent 5 minutes to tell me it’s a clogged drain and it would cost $425 to fix. Tech said it would take 30 minutes. Sink is not clogged therefore it’s only the dishwasher. I said NO and had to pay $89. Companies like this should be very ashamed of this customer service. It’s not rocket science to know it was a TOTAL SCAM!!!!!!

I was very pleased with the service . I would recommend Allen the plumber . He was very professional and had excellent knowledge of the the issue on hand . I’m glad to have called to get my problem resolved quickly and efficiently. Highly recommend this company . Again Thanks to Allen for the excellent work.

If you're not going to respect people's no solicitation signs then don't expect to get used as a company.

After a bad reno, my bathtub failed. RC pros was not my first choice, But they came and gave me a free second opinion. Asking for that second opinion was probably the best choice I have made In years.

They were able to fix the plumbing in my house quickly and professionally.

R c pros installed a liner so that digging was able to be kept to a minimum.

I am absolutely happy with their service.And I suggest to everybody I know they are the best plumbers in town.

Douglas was very helpful and informative. I really appreciate his quick response and all the info on how to take care of my plumbing.

Don't bother wasting your time with these plumbers. I called for the drain cleaning special and was very clear that there's probably no easy access cleaning for the pipe, and the plumber would have to go on the roof. I was told that's covered through the promotion, so I scheduled a time for them to come over and clean the drain. Once the plumber got here, they said they tried contacting me (they called me once and I called back 3 times with no answer). The crazy thing is that the plumber had the audacity to try and charge me $89 for just them coming out and not do anything when there was zero communication. Take as you will, I consider that to be fraud, not cool.

They were not clear in explaining their pricing and technician overcharged me and company did not listen to my explanation of What I believed what was explained to me as fast as my total Cost. I would never do business with this Company again and will tell everyone I know to avoid this Plumbing company

The do good work!

This company is a scam! I reached out for the $89 drain cleaning special (the technician wasn't aware of this special and they charge an additional $89 for the dispatch fee), although the technician was very kind, he had me pay up front. Unfortunately he couldn't get my drain cleaned, he called his supervisor to ask if a refund was available since the job wasn't done & over the speaker I heard his supervisor say "absolutely not" so I paid almost $200 just for someone to tell me they couldn't help me. Stellar customer service guys..... never using this company again and I suggest you don't either.

My name is Connie Taylor and I go by CR. 11/15/2024 We had service by technician Aaron who was knowledgable and performs well. We paid and Aaron said another person was coming back between 6-9 pm to take pictures of pipe and they would put the toilet back on. No one showed up and no one called to say why. So at 11:30 the same night we still waiting. Reached out several time with calls and text; still no response. We are really disappointed with this service and lack of respect for this customer. Left my toilet off and no one came to put it back. That the least they could have done.

Got it done as asked, worked with my timeline and walked me thru the process of a new garbage disposal

Jason came out and was quick and did a great job. Easy to work with and explained everything.

Excellent service with RC pros plumbing! Douglas was very professional! he was quick to respond and he did amazing work on the toilet issue I had and Lindsay came after Douglas was done to inspect it with the camera to make sure that nothing was broken or left behind. Thank you so much Douglas and Lindsay! I highly recommended RC Pros!!

Jason was great
Very informative , neat and quick

Will definitely use the. Again.

I called with a coupon and they added bunch of charges. They didn't even do the snake service they were supposed to do. They pushed for extra service with ridiculous fee. When I didn't agree they added a trip charge and service charge without doing anything. Don't ever call and get scammed!!

Great Service, prompt, courteous, and willing to explain as well as provide quotes. No unseen or unexpected charges. Good quality work. The technician/plumber is good to work with and knowledgeable. Great job all the way around!

Audi helped me out with a clog and explained possible causes. He also helped hook up my dishwasher free of charge. If anything happens again I’ll be sure to have him back to help.

Audi did an amazing job. Very helpful and kind.

Started out pretty good. Lindsey had great communication and explained things well. The communication has completely fallen off. I can’t get a call back. I have 3 tunnels under my house and have no idea when they’re going to be done, not to mention that messed up my financing. I’ve completely lost my trust them. I’m just ready for this nightmare to be over.

We set up an appointment with them. They said they had one between 930pm and 1am. We needed somebody so we agreed. We waited and called several times with no update on where the plumber was. We eventually called to cancel after 1 am and just decided to wait for our usual place, Rescue Rooter the following day. They didn't have an appointment for that night or we wouldn't have bothered with this place. Horrible experience.

Our kitchen sink was clogged and Douglass was able to identify the root cause of the issue and fix it, he was very polite and helpful. I will be using the company in the future

Thank you Mr Wolf and RC Pros for an excellent job. 👍👍👍

Me Wolf was very professional. Highly recommended.

Absolute great company! Will use them again and look to partner with them in future on multiple projects! Douglass was easy to work with and communicated like a professional! Job was completed on time and on budget just as contracted! Thank you so much for an easy transaction! A+++

Douglas was professional and explained what the issue was in detail. He completed the service with excellence. Thank you Douglas.

Douglass is excellent to work with! He is very polite, knowledgeable and trustworthy! Highly recommend!

Very quick and effective service! Douglas was able to unclog our shower drain in no time and we are grateful for the quick response time on a weekend.

Great experience with Technician Douglass, very quick to assess the situation and get us back running correctly in no time! Definitely recommend RC Pros for any plumbing needs.

Douglas was very helpful!

My technician Douglas was helpful and very knowledgeable. Great information about my system and the plan for repairs. He knew what he was doing and did a great job!!!! Very thankful

Douglas was amazing! After being left out to dry by another plumbing company, these guys came in at a moment’s notice, identified the problem, and fixed the issue so that our business could open without a hitch the next day. Very grateful for the responsiveness and transparency of this company!

I reached out to RC Pros about a project that I needed help on. I will admit that it was a hard project, however, I Was told that it could be done through their expertise pretty easily. I was excited when communicating with Doug because he was very responsive. I paid a very large sum of a down payment on the project without any hassle. Three weeks into the preparation of the project, Doug went completely ghost on me. I would call the office and ask if Doug was in and the receptionist would say yes he’s he’s in his office right now. I will transfer you. She would come back to the phone and say oh I’m sorry Douglas is in a meeting. This happened every day multiple days for another three weeks. He would not return any of my emails or phone calls. I eventually had to call my credit card company and have them reverse the charges. It wasted over six weeks of time.

I understand it was a hard project and I would’ve understood if Doug would have communicated with me that hey this project is more than we can handle. We can offer you a refund. I would’ve been completely OK and understood. However, this is Part of a larger problem in the Contractor world. Simple communication and treating a customer with humanity We take this company a long way. I’m sorry to have to write this review but it’s been heavy on my heart for a month now.

The RC Pro team worked tirelessly to solve an issue for me. They were professional and very concerned about my needs. Everyone took an interest in getting the job done in a timely manner. Great customer service

Douglas,
Fantastic! Came in! Got to work and fixed it up perfectly! Very happy with his efforts in getting my sink back up and running!

Audi was very professional and gave me a quick estimate. I will definitely call them for the next job.

Douglas came out to help with a burst pipe and was super quick & kind. Before & after photos attached.

Doug was informative and efficient. Excellent service for our church building.

Aaron came in and with in a few minutes fixed my bathtub drain. He did an amazing job. Was fast and professional. I highly recommend Aaron and appreciate how he handled the job. 6 stars. Thank you.

Good work! Thanks Douglas

Douglas Was really helpful and did what he said he was gonna do. Wa professional and informative. Did a really good job. Will definitely use RC Pros Plumbing again! When the need arises

Josh b did great customer service and was very helpful through it all .i recommend the service

Very detailed and courteous. Unclogged a drain that has been giving me problems for a while. Made good suggestions on maintaining whole house plumbing system.

Waste of $89…. Had a tech from this company out this afternoon, shared the issue I was having with a leaking condensate line after having a new AC installed last week. The issue is very clearly AC related as when the unit is off the leak stops but instead of listening to the issue and helping me determine where the line is he was trying to sell me on a separate 1350 repair. Now I have a hole in my ceiling and no answers and $89 less in my pocket.

Lindsay was amazing today! She was able to diagnose the problem quickly and efficiently. 5 stars all day long

RC Pros is terrific. Lindsey, our tech, was super responsive and solved the problem in a timely and thorough fashion. Plus, the team from phone service to tech was just genuinely nice. What a rarity. We had a significant kitchen sink leak on a Sunday. They id’d the problem and repaired it professionally and swiftly. Economical as well. Thanks for a job well done.

Douglas did a great job! He arrived on time and was able to get out to take care of us on the same day we called. He was fast and knowledgeable.

Fast! Easy to set up appointment.

The plumber was very helpful, and he was detailed in the strategy in the work that he provided to unclog drains.

“Douglas’s was great had a plumbing emergency and he was able to take care of everything would highly recommend”

Audi did an excellent job, very professional, sink problem are fixed!

Douglas did an amazing job. I was in a bind just getting back from a long trip. He was very knowledgeable about the situation with my drain clog. I will contact him again for the hydro drain flush in the future

Douglas did a fantastic job clearing the clog through the clean out. Would recommend highly to anyone that’s in need!

Douglas did a fantastic job getting my clogged drains operational again. I had issues in two bathrooms.
Douglas took care of the problems in a timely and professional manner. He also informed me of future issues that may occur with my cast iron plumbing system and offered realistic options for repairs.
Totally satisfied with the work Douglas performed. Highly recommend this company for any plumbing needs.

I recently contracted with RC Pros to do a trenchless sewer pipe repair. Turns out it wasn’t completely trenchless, the cleanout pipes had to be exposed in my flower bed – still much better than excavating a chunk of my front yard. RC Pros responded to my initial call and had an estimator out the same day. An office manager called me before the estimator arrived to ensure they understood my issue. They were able to schedule the job in my desired timeframe, and the repair was satisfactorily completed with a reasonable amount of inconvenience (24 hours during the actual repair and a few hours during testing and inspection).

Throughout the process, the office staff (including the manager) was generally accessible, responsive, and reassuring. I was consistently notified in advance of any arrival to my home via text 30-60 minutes in advance. Each team of workers at my house worked hard and respected my property. The backfill team even took care in the attempt to save as many of my uprooted plants as possible.

This type of repair was a multi-step process (my entire job from estimation to backfill took a little less than two weeks), and I learned some of these steps as we went. I informed the office manager it would have been better to have a roadmap/timeline up front, and this feedback was seemingly well-received.

Douglas had communication, polite, and was honest. I’d call them again when needed!

Fast and good quality service. Douglass
Wolf was very professional and self explanatory.

If I could give 0 stars I would. The use of the hydrojet was needed to fix my sewage backup and I was originally quoted a price for financing that I agreed to. A couple of days later, Douglass reached out to me and stated that they had just switched over to a new company and the minimum amount was $2500 for financing. But, he said that the company would reimburse me the difference and I could either apply that towards the loan or use it for personal use. He stated that the company does it all of the time and I would receive the difference right away. Well, I’ve reached out to Douglass as well as the company multiple times and I’ve been given the runaround each and every time. I have not been able to speak with manager due to the manager “being out” or “in a meeting”, but I’ve yet to receive a call or response back from anyone. I have now filed a complaint with the Better Business Bureau and the Consumer Financial Protection Bureau, and my next step will be to obtain legal representation if the matter is not handled accordingly. DO NOT use this company! They do not communicate effectively and they mislead in order to get your business.

We had Douglass out for a service he did an amazing job. He had excellent communication about what the problem was and how we should deal with it. I would definitely recommend him. He went above and beyond our expectation. We will be using them again for sure!!!!

Douglas did great, great service!!!!

It was great working and are detailed and patient enough

Douglas came out and did a terrific job, appreciate this company in general.

Douglas was absolutely great. Professional, courteous and friendly. I highly recommend RC and ask for Douglas if you can!!!

Douglass came out and found the problem and got it fixed for my family very recommendable!

Douglass did an amazing job fixing the problem he’s very professional

Awesome service! Very respectful and quality service! Doug was a godsend!

Josh B gave us good customer service.

Douglass was fantastic and so helpful. He was very knowledgeable, got things taken care of as quickly as possible and was incredibly friendly in a stressful situation. 12/10 !!

I am having to redo my review. What I thought was a successful job turned out to be a nightmare $1250 later.My drain stopped up again 2 days later.I called and they said oh no problem, that’s covered under warranty. I requested the same tech to return to redo the job. He called me and said “ sorry your job is not covered under warranty, you’ll have to repay.” So I hung up.

Audi was amazing cane on a dfree sexond opinio and was hust wonderful call this guy hes the best!!

Subject: Incomplete video diagnostic of clogged french drain
Details:
Charged $250 for video diagnostic for the clogged french drain.The diagnostic concluded at 22 feet length without identifying the root cause. I did not realize that at the time of the diagnosis.The official reason was given that the drain reversed slope. The diagnostic was performed from one opening only, however I have shown both openings. After that technician estimated the repair at $5.5k. I was given a video recording only after two days of contacting the office, at the time of diagnosis it was only shown via a small monitor and it was hard to see.
When I contacted the office, I was given the following explanation on why the inspection was stopped at 22 feet while train was about 75 feet long:
1) The problem was already identified, so there was no reason to inspect the full line
2) The line contained multiple 90 degree turns and video cannot continue after turn 3. Close inspection of the video shows that the video stopped before second 90 degrees turn. And of course there was an option to use the other opening.

Multiple calls to the office and asking to talk to managers did not lead to anything. One time I was told the managers are busy talking to the owners.
My conclusion:
1) Not professional enough to complete simple diagnostic
2) Not responsive customer service, one cannot reach people that can make the call
3) From the video review and the fact that the pipe is not passable, I conclude that it has blockage which was not diagnosed. Of cause, I cannot be sure until the pipe has been dug up or I pay for additional video diagnosis.

Josh B. completed a remarkable job during my plumbing inspection. He helped me find issues that needed maintenance.

Douglass is awesome! Had a little emergency and he came out and fixed the issues in an extremely timely manner! He was friendly, respectful and a hard worker. 5 stars all the way

Great plumbing company, very polite, reasonable prices and Douglass was most helpful. Would definitely use again

I am a contractor on a job. My client hired this company on a Thursday for $11,000 to have 20 feet of pipe replaced in a tunnel under the house we were told it would be inspected Monday and could be filled back in Tuesday. Today is Tuesday and I was just informed by the company that their registration is not renewed with the city, so before anybody has worked done that needs permit make sure you ask that they’re registered with the city or the tunnel under your house might not get filled back in for over a week during one of the rainiest seasons we’ve had in years. So now my clients yard is torn up and the foundation company can’t complete their work until the registration with the city is approved. No one informed us when the contract was signed last week that there might be any hold ups so far I’ve been given three different stories by this company, all conflicting with one another.

Had to follow up on this. This company didn’t get registered or pull a permit until the day we were supposed to cover tunnel. I expressed my displeasure and told them about this review. It’s been radio silence from this company ever since. As I said, I’m a contractor and thank goodness for that. I actually had to call in and supervise the inspection and green tag on this job. Still have not heard back from this company so they can reduce their WAY OVER PRICED non delivered on bill. I even offered to remove my negative review if they would just finish the job and make it right.

Long story short, if I wasn’t a contractor and knew the ropes, this job would be incomplete and the tunnel would be exposed indefinitely. I’m embraced and upset that these contractors exist. It’s companies like this that give all contractors a bad name.

Josh B came out and took care of us

I recently encountered a plumbing issue at my home and promptly reached out to RC Pro’s Plumbing. While their responsiveness was commendable, I was left disappointed by the price they charged for a relatively straightforward service.
Here’s a breakdown of my experience:
Delayed Arrival:
I placed a call on a Sunday, and they assured me a technician would arrive between 12-4 pm. Unfortunately, the technician didn’t show up until 7:15 pm. Delays happen, but this extended wait disrupted my schedule.
Exorbitant Cost:
Suspecting a blockage in the wall, I anticipated a reasonable cost of around $150-$200 for a quick auger run (based on research). However, they quoted an unexpected $449.
This price significantly exceeded the national average of $100 to $350 for similar services.
Efficiency vs. Price:
The technician spent a mere 30 minutes at my house, with the actual work taking only 10-15 minutes. Their efficiency was commendable, but the cost left me feeling dissatisfied.
Pricing should align with both the complexity of the service and time spent doing the work.
I subsequently spoke with the owner, seeking clarification on the price and the actual work duration. His response was that “the price is the price,” regardless of the time taken. He emphasized that they are in line with other plumbing companies and provided reasons for the cost.
While I appreciate prompt service, the unexpected price dampened my overall experience. I hope RC Pro’s Plumbing takes steps to enhance transparency and customer satisfaction.

DO NOT CALL THEM. They will try to up charge you every direction. It's been over a month and they still have not given me my camera footage that their tech Lindsay said they would and their manager said they would already twice. Company engages in sleazy business practices. Trust the Yelp reviews and go with someone else.

Got the $69 coupon in the mail. Plumber who came out told me they can't reach the clog with their 50 foot snake, even though I have a 30 foot snake which I have used multiple times to reach the clog as it comes back with grease; but when I checked the tip of their snake, it had no grease at all. I knew immediately here they were going to upsell me something. They told me a $1200 hydrogetting service would be the best solution so I agreed with it because I knew it was the right choice.

However, here is where I believe they committed fraudulent misrepresentation. I made a comment about the hole in the pipe (accessible from the kitchen) and they said a camera inspection would check further. I said what camera, and then I asked how much it is (I was told $200), and then I asked if that fee is waived if I paid for the hydrogetting - they said yes.

Later when I checked my credit card, it looks like they charged me $358 which I did not recognize. After calling, turns out they charged me $289 for the camera inspection. If I knew that the plumber verbally misrepresented the information, I would NOT have signed for the payment since they said it was waived and that it was usually $200. I called about the issue but they would not do anything about it unless I had proof and said I agreed to it. That explains why they didn't show me what they were charging me for - only told me to sign.

And they told me they would give me video footage of the camera inspection. I haven't gotten anything and it's been a month. DO NOT CALL these scammers.

DO NOT CALL THEM. It's been over a month and these scammers have still not given me the video footage they told me they would give me from the camera inspection they scammed me out of. I have the recordings of the conversation where they acknowledge twice they would send me the video - they still have not sent me anything.

DO NOT call them if you get a $69 coupon in the mail. They will try to scam you. The plumber used a 50 foot snake to unclog a drain pipe and they said they didn't reach anything. But somehow the 30 foot snake I have reaches the blockage just fine and even gets grease on it? I knew they were lying here so I knew they were about to upsell me something - which they did, a $1250 hydro jetting service.

Go with another business that isn't trying to fraudulently up charge you. The $69 coupon is just for them to show up and try to scam you. They also charged me $289 for a camera inspection I did NOT agree to. I confirmed with the plumber that the total was $69 before using my credit card and they acknowledged it - but they actually charged me $358.

DO NOT CALL THEM.

Thank you, Douglass, for fixing my clogged drain. Definitely will use you in the future!

Great service today. Showed up on time! Douglass was professional. Took care of our clogged bathroom drain and in & out in less then 30 minutes! If the need arises I'll definitely call back!

Douglass showed up on time, was very professional, and helpful. He was able to take care of our clogged bathroom drain in less then 30 minutes! Thank You!

Good service and actually showed up on time! Douglass was very professional and helpful. And was very considered in moving all my purslane coffee mugs away from the sink before unclogging the drain. And was nice enough to put them back after! In & out in less then 30 minutes! If the need arises I'll definitely call them back!

Hey thanks Douglas for that awesome job you did. I was in a bind and you covered for me. Couldn't ask for a better service.

Douglas did great Efficient and very courteous RC Plumbing did a great job ....Douglass was very professional.

Just want to come on here and Thank Douglas for a job well done! Your lucky to have him!

Had RC pros come out to fix a leak under my sink, Douglas showed up on time they did a great job and were very professional and quick. Price was on par with the rest of the bids I got.

Thank you Douglas amazing job

Just want to come here & say thank you to Douglas for doing such a great job 👏 He was quick & efficient came in & got the job done!

Had Douglas come out and fix the issue we had. He did a great job and was professional and respectful.

Thanks Douglas for the quick and friendly service

I had just brought my husband home from the hospital when I discovered my water heater was leaking and soaking the carpet in my living room. I called RC Pros Plumbers after seeing good reviews on line. I started to give them only 1star because I feel the price they quoted to replace my 50 gallon gas water heater was EXORBITANT at $5,100. The only reason I gave 2 stars was that they did come on a Sunday. They young man was very courteous. I got a new water heater and installation for $1300.

They came out and charged us $450 to stick a snake in our wall and tell us our pipe was stopped up which we already knew I would not recommend them to anybody!!!

Douglas was able to come out and take care of our plumbing issue no problem. He was polite, respectful, and empathetic to our situation, as this is our first house, which gave me and my wife some peace of mind. We had our shower and toilet backing up in the guest bathroom on a Sunday, and he was able to come out, flush the line, and get an inspection done to determine next steps. I would recommend RC Pros to anyone as they are attentive, swift, and available when we needed them most.

A very professional company, but very friendly. Great service and not badly priced. Thanks again for all your help with our plumbing problems.

Would give zero stars if I could. They came fixed and replaced a pipe which was a big job, they had to drill through concrete to replace the pipe. All told and done it cost over 10k. Here's where the problems began. The city of Dallas has to inspect their work before they can seal up the concrete. For three weeks they would tell us the inspector was coming and no one would show up. Eventually we called the city of Dallas and it turns out they have multiple problems with the city including permit violations and business registration problems. The city told us RC cant request anything until those problems are fixed. So they lied to us for weeks. Horrible company that will lie to you and take your money. Also the preferred plumbing company for a lot of apartment management building (i can guess why) so be careful out there.

Used this coupon $69. Oh they added trip charge like double the price so you pay $158 for cleaning and trip service/tax. The technician only cleaned one way which went under the house and found one small root that looks like a fat mouse size and a wipe(see picture 3). He was about finished with cleaning, I asked him if he is going to go other way to clean toward the street. He said no. Only pay for one way not both ways. I re-read the coupon $69 it said drain cleaning that’s all. Am I missing something? It didn’t state one way only. Then I ran the washer cycle that I paused it for next drain cycle. Well, washer was draining when tech was about to loading equipments into his van. I informed tech that the water is still clogging in sewage. He said he would have to do hydro jet for $400 buck and he believes that my sewage pipe is broken because roots got into it. He said I need to replace the whole sewage pipe. He just kept adding more estimates quote bigger and bigger. What a joke! I called his manager about not cleaning out other way toward the street. He said I have to pay other 200 something. It’s like pouring more costs. They are joke. Their coupon is misleading add more costs. Beware, don’t use them. I hired someone else and he did clean both ways in sewage line. He found more dead roots (see pictures 4-9) which RC plumber wouldn’t do it because coupon one way only. Now I have no problem running many load of laundry for over a month since he cleaned it out really good twice, YES twice both ways! Call other plumber who you know them.

My kitchen sink was clogged pretty bad. Called up RC Pros. Everyone was pretty nice. Douglas came out and was very professionaland understanding. Ended up hydro jetting our line and got it looking new. Thank you!!

I want to thank RC PROS PLUMBING Douglass in particular for his fast and proficient work he did for us I'm definitely going to be referring him to all my friends and family

I've never used RC Pros, but that will change now. A lightening strike blew a hole in some copper pipes under my house. Thanks to RC Pros, and specifically Josh, that problem was resolved within hours of the event. A special nod to the not so modern pier & beam foundation. This saved me tons in time and expense to address my situation. Josh was friendly, informative, quick to diagnose, then resolve. Thanks Josh for allowing me to have a proper shower last night after my day's mother nature adventure. 5*s for Josh and RC Pros.

Absolutely loved the service Douglass provided

The plumber didn't even properly inspect my shower before stating that my valve was broken. Ten minutes after he left I fixed it myself. I had the work inspected by another plumber later, and they said it was correctly repaired.

Update: I cancelled the agreement to fix the shower, but the company didn't refund my down payment for the work. I had to initiate a credit card dispute and wait two months to get the refund because they wouldn't even respond to the credit card company's request for information. I finally got refunded today.

DOUGLAS was fantastic today! We have French Drains that were majorly clogged up and he was able to Hydrojet the drain and fix the acute issue. We did get quotes from other places but chose RC Pros due to their rapid response time, eagerness to earn our business, and very clear explanations on the problems, the solutions and the pricing. Douglas will get our future business when we are ready to replace some of the system.

I could not be more impressed with a plumber than I was with Bill Schneider. The company had to tunnel under my foundation to fix a pipe and replace a piece of metal piping with plastic. I was stressed about the process until I met Mr. Schneider and within a few minutes I just knew I was in good hands. He is very experienced, takes pride in his work, and is just a great human. I cannot thank him enough. The digging team was great too.

They were a day late, thats on dispatch after cleaning the line the teck told me he would knock off $100.00 for the late problem but still charged me full price. He did a great job. The company not so much.
I ended up loosing a day and a half of pay because they couldn't get here on time.

Douglass was fantastic and got my drain cleared and my garbage disposal running again (it came unplugged 🤦🏼‍♀️). I recommend his work!

Douglas came out, very professional!

Doug was very professional & knowledgeable. He arrived on time, got right to work & was able to locate & solve the problem quickly.

No free estimates as advertised. $89.99 to come and give an estimate.

Douglas wolf took his time to address my issue.

Robert was great and helped me out greatly during a huge bind with my sewer backup and well informed me on my issues and what is neeeded going forward .

Douglas did great Efficient and very courteous.

Terrible company tried to charge my grandpa 800 dollars to stop a simple leak. They were definitely trying tot take advantage of him because he elderly. NOT TRUSTWORTHY

RCPros saved us so much money. We have old pipes that were clogging and needing to be replaced. They first came out immediately and got us back up and running. Then Lindsey came out to provide an estimate and walked us through their process to fully repair our sewage line under our house. Everyone that was part of the repair was very professional and worked through rain, challenges and more. I highly recommend for any plumbing need.

Douglas came out and was very easy to work with. He explained things thoroughly and provided proper direction.

I had douglass come for a big plumbing issues; a wall cut and flush. Really articulate, friendly guy. Helped me understand the issue and was quick with it.

Robert came out on a Sunday evening and saved us from a nasty clog during a family reunion! He was so helpful in explaining the issues as well as providing next steps and was super friendly! A+ service!

Fast and professional service.

Worst behavior of the technician. They are not ready to listen to the customer sentiment . Very rude technician

Robret was a grand help fast too!!!

Douglass Wolf serviced our home on a Sunday and got the issue resolved which was a severe kitchen drain blockage.

Douglass was sent out to our home today to repair a clogged toilet. He was quick, professional, and helpful.

Douglass did an excellent job fixing our drainage issue. Professional, cleaned up well afterwards and got the job done quickly.

Douglas gave a fantastic service and brought a lot of insight.

Company was great Douglass was super

Douglas was very helpful and was very knowledgeable about everything thank you for everything

RC Pros, a good plumbing company made even better with a professional employee named Doug who is informative, courteous, and helpful. Definitely a five-star employee!!!

Best plumbing company in the Dallas area and Douglass was great!

I like this plumbing company. Would definitely recommend Douglass for service! Great job!

RC Pros Plumbing is an excellent choice for any of your plumbing needs. Douglas was very friendly and professional. He answered all of my questions and got the job done well.

Had a pretty bad plumbing problem at our office. Contacted RC Pros Plumbing this morning to book an appointment. Douglass came out to check on what was going on. He was friendly, professional and knowledgeable. Guided us through the entire process, gave us pricing upfront for approval prior to doing the work. The prices were fair and I highly recommend them for any of your plumbing needs. Thank you so much Douglass!

Some of the best plumbers ! Thank you !

I had an awesome experience with Douglas he was very respectful and helpful he went above and beyond to uncloge my drained but he found broken pipe and still didn't stop he explained everything very good and we went for him to fix and did an excellent job I would recommend Douglas to all my friends

RC Plumbing did a great job ....Douglass was very professional.

The worst company I have ever used. Most of the technicians have attitudes. They want to charge upfront before doing the work. When it comes to refund, it took me several phone calls to the office almost everyday for a month. The manager is always busy to talk to me. Office staff is ok.

RC Pros has been our go to plumbing company for years & Douglass is one of their best, highly recommend!

Fast time response and trustworthy happy with the job the company did will use again

Douglas was very efficient and professional when he came to my place had my drains unclogged in no time highly recommend him

Douglass was exceptional. His knowledge and work ethic is unmatched.

Very quick work, nice price.

Lindsey is knowledgeable, professional and courteous. The crews were hard working and efficient. Overall they made a major project we were not looking forward to tolerable. Robert and Lindsey answered all of our questions with ease.

Great service, called and same day service. Lindsey and Robert came out and found out the problem and gave us a to fix to the problem. Highly recommend to all.

Lindsey & Robert came out to my home, did some diagnosing and gave some tips on how to prevent things from happening again in the future.

I had an awesome experience with Douglass! Will definitely use them for future needs!

Had a wonderful experience with these guys! Douglass came to our home and was very knowledgeable and efficient. Great customer service. Will definitely be recommending to friends and family!

Douglass wolf was on point did a great job I wont use anybody else thanks Douglass you went straight to the problem and the other company's were trying to have be pay a arm and a leg plus extra that didnt even have to be bought god bless 😁