Z Plumberz of North Dallas in Dallas

Z Plumberz of North Dallas was referred by our home warranty company. The hot water was not working in the washing machine. I suspected a graument needed to be replaced in the faucet. The repair tech reported to our warranty company the faucet had corrosion and our claim was denied. Z plumbers then said it would cost over $650 to repair. I replaced the graument in 15 minutes and repaired the faucet. I don’t appreciate this company trying to rip us off.

They came to the rescue. I had to have my entire house re-plumbed and they were able to do it efficiently and for a reasonable price. They were very honest and great to work with. I highly recommend these folks for any plumbing needs.

Z Plumberz talked us into a job on which they vastly OVERCHARGED us, LIED about the permit and inspection, falsified papers with the city and left a mess after collecting $17,000.

I hope people will see this and decide to give their business elsewhere.

What happened: At first, we just needed a simpler plumber to fix poor drainage on one toilet, and a quick check of a possible water leak. The Z Plumberz quote was 2 hours at $195/hour – all good.

The kid who came could not fix the toilet drain and during the leak inspection, he (accidentally) aggravated the water pipe and caused a bigger leak. We had to shut off all water in the house and either be 100% without water (think no flushing, showers or running water!) or agree to an immediate repair by this company for $10,000, then $15,000, then $17,000. They made it sound like a huge job with breaking and replacing the sidewalk, needing a big city inspection etc.

In reality, they just sent 1-2 workers who mostly just dillydallied (SEE PICTURE) and finished fast. The job consisted of digging a trench and putting in a new plastic pipe to connect to water supply from the street. One of the workers looked under 15.

So when we received the $17,000 bill, we followed up with the company to check if they meant to charge us basically a $600/hr rate for each hour of each person. The company owner (Tony) said yes that was the price. He got wishy-washy when we asked for the proof of inspection (which was part of the pricing). He even offered me a $1,000 back to 'not worry about the inspection’. I refused and said if they didn’t provide the proof in the next 3 days, I’d call the city.

In 3 days, we learned that the company had never even gotten a permit, and only snuck it in after they realized we wouldn't let go of the proof of inspection. Only then did they file a permit with FAKE information about the job date and price. On the permit filed, Z Plumberz stated the job value as $6,000 (not $17,000 we actually had to pay). Btw, $6,000 would have been about right; ~$200 hourly rate for the hours worked.

We let the company know that we had learned of their fake permit and pricing. The final icing was some days later. To our shock, we found Z Plumberz on our property digging without our knowledge! Apparently they came to expose the pipe for the city inspector (so it looked like this was a fresh job). After the inspection, they did not come back to put back the dirt. We had to follow up 3x and only got run-around. Only after threatening to take legal action, they eventually came to cover up the dirt (not nicely).

I would sincerely advise other consumers to avoid this company at all costs.

Thé 2 techniciens arrived even 2 hours before we expected them.We appreciate with the present temperature.
Very short time the problem on drain was identified(tube was broken).They go to by a new tube. And can installed the system worked perfectly.We appreciate the good temperature coming back.
In addition to be expert , very nice and cleaning our home we are very happy to have seen.Keep them. We recommend to my friends who have such problems.

My neighbor recommended this company when I needed a plumber to fix a water leak. Malachi and JR came to the rescue, and they are wonderful! Very knowledgeable and professional. They explained what they would do and made the minimal amount of cuts in the wall to get to the issue. And they CLEANED UP THEIR MESS! That was a nice touch.

Z Plumberz was called out to my property from the home warranty services than I have for the house. Wasn't sure what to expect, I was very pleasantly surprised at their attention to detail. They showed me the reason for the repair needed they showed me ways to keep it from happening again. They were also really good with detail including the cleanup. I will definitely be using them in the future if needed. Wanted to say a big thank you to Malachi and Victor for getting us back up and running.

I’m very impressed with the professionalism and knowledge of Z Plumberz. We moved into an old house from the 60s, which is filled with generations of repairs - some which were done DYI. Malachi was able to investigate the house and find some short cuts taken by the previous residents which led to a slow leak. He was able to work quickly and efficiently to undo the DIY patchwork and create a custom solution to keep my plumping healthy long term. I hope I don’t need to call these guys soon, but I won’t think twice if I need a plumber.

Malachi & JR were great! They were able to come within a couple hours of me calling for help and did a great job upgrading the hardware we needed for our sink. All done right before bad weather hit!

Excellent response

Z Plumberz of North Dallas was referred by our home warranty company. The hot water was not working in the washing machine. I suspected a graument needed to be replaced in the faucet. The repair tech reported to our warranty company the faucet had corrosion and our claim was denied. Z plumbers then said it would cost over $650 to repair. I replaced the graument in 15 minutes and repaired the faucet. I don’t appreciate this company trying to rip us off.

Thé 2 techniciens arrived even 2 hours before we expected them.We appreciate with the present temperature.
Very short time the problem on drain was identified(tube was broken).They go to by a new tube. And can installed the system worked perfectly.We appreciate the good temperature coming back.
In addition to be expert , very nice and cleaning our home we are very happy to have seen.Keep them. We recommend to my friends who have such problems.

Tony and his team did an outstanding job. I would highly recommend them for any plumbing needs you may have.

They came to the rescue. I had to have my entire house re-plumbed and they were able to do it efficiently and for a reasonable price. They were very honest and great to work with. I highly recommend these folks for any plumbing needs.

Z Plumberz talked us into a job on which they vastly OVERCHARGED us, LIED about the permit and inspection, falsified papers with the city and left a mess after collecting $17,000.

I hope people will see this and decide to give their business elsewhere.

What happened: At first, we just needed a simpler plumber to fix poor drainage on one toilet, and a quick check of a possible water leak. The Z Plumberz quote was 2 hours at $195/hour – all good.

The kid who came could not fix the toilet drain and during the leak inspection, he (accidentally) aggravated the water pipe and caused a bigger leak. We had to shut off all water in the house and either be 100% without water (think no flushing, showers or running water!) or agree to an immediate repair by this company for $10,000, then $15,000, then $17,000. They made it sound like a huge job with breaking and replacing the sidewalk, needing a big city inspection etc.

In reality, they just sent 1-2 workers who mostly just dillydallied (SEE PICTURE) and finished fast. The job consisted of digging a trench and putting in a new plastic pipe to connect to water supply from the street. One of the workers looked under 15.

So when we received the $17,000 bill, we followed up with the company to check if they meant to charge us basically a $600/hr rate for each hour of each person. The company owner (Tony) said yes that was the price. He got wishy-washy when we asked for the proof of inspection (which was part of the pricing). He even offered me a $1,000 back to 'not worry about the inspection’. I refused and said if they didn’t provide the proof in the next 3 days, I’d call the city.

In 3 days, we learned that the company had never even gotten a permit, and only snuck it in after they realized we wouldn't let go of the proof of inspection. Only then did they file a permit with FAKE information about the job date and price. On the permit filed, Z Plumberz stated the job value as $6,000 (not $17,000 we actually had to pay). Btw, $6,000 would have been about right; ~$200 hourly rate for the hours worked.

We let the company know that we had learned of their fake permit and pricing. The final icing was some days later. To our shock, we found Z Plumberz on our property digging without our knowledge! Apparently they came to expose the pipe for the city inspector (so it looked like this was a fresh job). After the inspection, they did not come back to put back the dirt. We had to follow up 3x and only got run-around. Only after threatening to take legal action, they eventually came to cover up the dirt (not nicely).

I would sincerely advise other consumers to avoid this company at all costs.

I have used ZPlumberz multiple times. They are very transparent and fair with pricing and do excellent work. I refuse to use any other plumbing companies after I started working with them.

Malachi was awesome and answered all my questions and offered more important information that I needed to know. Kind, punctual, efficient.
Highly recommended!

I’m very impressed with the professionalism and knowledge of Z Plumberz. We moved into an old house from the 60s, which is filled with generations of repairs - some which were done DYI. Malachi was able to investigate the house and find some short cuts taken by the previous residents which led to a slow leak. He was able to work quickly and efficiently to undo the DIY patchwork and create a custom solution to keep my plumping healthy long term. I hope I don’t need to call these guys soon, but I won’t think twice if I need a plumber.

Thankyou for getting out to our emergency at our sneaker store. We appreciate being able to come into a clean store in the morning.

Came extremely quickly and fixed our clogged drain!

My neighbor recommended this company when I needed a plumber to fix a water leak. Malachi and JR came to the rescue, and they are wonderful! Very knowledgeable and professional. They explained what they would do and made the minimal amount of cuts in the wall to get to the issue. And they CLEANED UP THEIR MESS! That was a nice touch.

Malachi & JR were great! They were able to come within a couple hours of me calling for help and did a great job upgrading the hardware we needed for our sink. All done right before bad weather hit!

I've used this company on four different occasions and have been completely happy with their service and results. That's why they're always my go to when I'm in need of a plumber.

Z Plumberz was called out to my property from the home warranty services than I have for the house. Wasn't sure what to expect, I was very pleasantly surprised at their attention to detail. They showed me the reason for the repair needed they showed me ways to keep it from happening again. They were also really good with detail including the cleanup. I will definitely be using them in the future if needed. Wanted to say a big thank you to Malachi and Victor for getting us back up and running.

Overnight, we discovered all our toilets were backing up. Plunging did not help. I called Z Plumberz at 7 am and their crew was here by 8:45 am. They diagnosed the problem was a clog just outside our property in the alley, but opened it up enough that all our toilets and sinks flowed freely. I immediately contacted the city water department and a repair is planned. Malachi and Victor were professional, polite, and worked until the problem was solved. I highly recommend Z Plumberz.

Z Plumberz came out and did an awesome job. They were knowledgeable, efficient and friendly. Would definitely use them and recommend them.

Had a ruptured water heater in my attic over the holiday weekend. I called Tony and he had a crew out here in about 30-minutes. Got it drained and replaced in just a few short hours. The guys were professional and cleaned up when they were done. Super happy with the work and fast response time. I love that they are a locally owned dallas plumbing company and not part of a big private equity backed group. I would hihgly reccommend them to anyone looking for a quality dallas plumber!

They had to replace the whole gas line to bring it up to code. They got a lot done in one day. They work tirelessly in the Texas heat.

I received great service. He came dressed clean and fit correctly. He was able to find what was needed. After approval they went straight to work. All was cleared up and put back in place. Such a wonderful experience. Thank you

Very professional and responsive. Did the job as promised and exceptional work!

These guys did a great job for an excellent value. Their bid to replace the water and sewer line was like half of what most other larger companies bid. Tony is generally good at communicating what’s going on as his crews don’t speak good English (like many contractors in the area). He gave me a price over the phone for a water main line and sewer line replacement and didn’t send a formal “estimate” so all I had was a verbal agreement, but he honored it and even with a bit of extra/unexpected work that ended up being involved, and still charged what he said it would cost. I would use them again.

I recently had the pleasure of working with Z Plumberz for a repair and renovation project in my guest bathroom, and I couldn't be happier with the service provided. From the moment Jose arrived, his promptness and professionalism were evident. He tackled the job with dedication, ensuring that every aspect was handled properly. What impressed me most was his commitment to excellence, going above and beyond by making additional trips to the hardware store to acquire necessary materials.

I also want to commend Tony, the owner of Z Plumberz, for his exceptional communication throughout the process. He made sure to keep me informed and ensured that I was completely satisfied with the work being done. It's clear that customer satisfaction is a top priority for the team at Z Plumberz.

In conclusion, I wholeheartedly recommend Z Plumberz to anyone in need of plumbing repair or renovation services. Their expertise, professionalism, and dedication to customer satisfaction make them stand out in the industry. Thank you, Tony, Jose, and the entire Z Plumberz team, for a job well done!

Malachi did a great job. Efficient, competent, reasonable rates. The company responded quickly to our call.

Thank you! for taking the time and keep following up with tank less water heater manufacture to find the root cause and help resolve the issue.

Great customer service and competent staff

They came quick, very responsive good quality and great prices!
Will definitely use them again

***Update***:
I had a positive experience recently with Tony, CEO at Z Plumberz. A few days after I submitted my review, Tony reached out to me over the phone with a sincere apology. I genuinely appreciate that he took the time to connect with me and hear out my concerns about the service we received.

During our conversation, Tony asked if we'd be open to giving Z Plumberz another shot to demonstrate their dedication to putting customers first. I agreed, and we decided to have them provide another service at our home.

Tony didn't stop there; he also generously offered a discount for the second service. When Garrett, a member of Tony's team, came over, he delivered exceptional customer service. It's great to know that Z Plumberz has someone like Garrett, as he consistently gets the job done right and on time.

I'm thankful for the opportunity to give Z Plumberz another chance, and I'm impressed by the dedication and service provided by Tony and his team.

***Orignal Post***
Garret with Z plumbing is a saint! He is the only reason Z Plumbing is receiving any stars. Tony is the CEO and is ok with below-par work.

Tony sent a crew to work on the issue Garret provided direction on. After a week and a half (Labor Day included), the issue wasn’t fixed. Garret returned and had to completely undo what the crew did and correctly fix the problem.

Angel (Office Administrator) shared that the project's slow progress was due to the contracted team being carful since it was a gas leak. When Garret came out to check on the work he was upset and shared the work was not done right and he needed to redo everything.

The project took almost two weeks. Garret completed the work in four hours. There was a need to dig in our yard due to a buried pool.

Communication on the project was only great when Garret was on the project. Garret was pulled off our project by Tony (CEO).

I did receive a call when my finance was submitted. Other then communication on payment I was never updated on the project timeline. I was instructed to chat with the contracted team to see how far along they were.

I don’t usually say this but I HATED this company. Garret is the only person on that team who cares about the family he is providing services for. Very disappointed.

If you’re moving forward with Z Plumbing please make sure Garret is assigned your project, he’s amazing.

Consistently incredible, kind, knowledgeable, skillful service. They consistently go above and beyond; I’ll never use a different company.

On 9/22, we called Z plumbers, they spent 15 minutes clearing a shower drain for $250, no big deal, I went on a hunting trip and the drain clogged back up, when I returned, I called them first thing Monday morning, today, they came out, they left, then I got a call from some dude saying they wouldn’t warranty their work, now the excuse was we waited too long, normally someone would call much sooner, which is probably true, so, that part is my fault for sure, but not warrantying 15 minutes of work seems a bit trivial to me. Now, their response to this will be we didn’t call and alert them and must have created a new problem in 8 days, that’s not true, there’s no new problem, they didn’t unclog the drain, I guess we needed more than 15 minutes.

Knowledgeable, honest, and polite! Their prices are reasonable! Definitely my go to plumber from now on!

5 star shout out to Gareth. Great service and extremely knowledgeable. I have already recommended him to family and friends.

Great knowledge and professional approach. Very friendly and wonderful customer service. Definitely highly recommend working with Gareth

You are definitely my company to call
From now on
You did not try to charge a lot more than the job was worth like everybody else

I would like to say Thank you, Thank you for Having a knowledgeable and Professional Technician by the name of Andre. This Gentleman went over and beyond to make sure that we understood exactly were the gas leak was and wasn’t. Andre didn’t mind me asking several questions because everyone seems to be in a hurry these days or they just simply don’t know. He understood how important it was for me to make sure that my Mother would be Totally safe because we had never dealt with a gas leak before which we all know that if it’s untamed can be lethal. He Has a Genuine Love for His Craft I could go on and on because I was so impressed But again Thanks Z PLUMBERZ for Hiring knowledgeable and Professional Technicians. K.D.

Guys did great. Were nice and hardworking!

Garreth and Ivan just came by to replace a tankless toilet and they did an awesome job. I see why they were first on Kohler's recommendation list. Sherrie and Todd were great and quick to get us scheduled which we greatly appreciate. Will definitely reach out for more work again.

Prompt and efficient service. Came and fixed the issue on same day. Will definitely recommend to others.

Very efficient, responsive, and professional. Will certainly use them again!

Great service and prompt

Arrived timely. Diagnosed the problems. Provided a cost estimate. Did the work promptly. Very professional. Would definitely use again

Had a main drain that was blocked. They came on time, assessed the issue and fixed the problem. Very friendly and professional. Would recommend

Awesome fast service and pricing. Licensed tech /plumber fixed the issue and provided details with explanation. Highly recommend this company.

The team that came were very professional, courteous and fixed the problem they are called out for.

Super awesome and quick service! The dispatcher was friendly, got guys out quick and the workers were fast, knowledgeable and answered all my questions! So grateful to have found this company. Highly highly recommend!

Excellent service, very professional. Took care of two issues we had and good pricing as well. Highly recommended!

Cleared drain and installed new pipes for kitchen sink.

Friendly, informative, made helpful suggestions to avoid further problems

I called Z Plumberz yesterday regarding a leak and they came out first thing this morning. Matthew was very professional and knowledgeable. He explained a lot to me since I’m not a plumber. That meant a lot.
Thanks Z!

Excellent service! Will continue to keep using.

I would highly recommend these guys! They are fast and responsive when I had a leak on Xmas Eve.

The workers were prompt/ courteous/ kept me informed as to what time they expected to arrive. Clean.

Honest, hard work ethic, fast, accurate, trustworthy, and responsible. Will definitely call them again for future repairs!

I call them to request service. I was expecting repairs the next day but they told me they could probably have someone there withinan hour and they were there. They assesed the plumbing issue and got it fixed today within a couple of hours. Thanks PHS.

Gareth to the rescue! As always, we turn to him and PHS plumbing. This time it was our guest bath tub and sink that clogged.
We appreciate you Gareth!

The plumber was professional and personable. They detected our problem quickly and gave me options on how to repair. Very happy with this company. Definitely give them a try!

Both our toilets were clogged at the same time. I called them and they came the same day. They identified the problem and helped me contact and explain the City what the problem was with hopes that the City could fix a fractured pipe connected to the City Tap. The City will get back to me this afternoon. Regardless of what the City’s response is, I would definitely use Priority Home Services again!!!

Had a rusted out connection on the water heater. Previous company just recommended replacing the entire hot water heater. PHS came out and completed the repair in 30 minutes and was able to show me and explain the repair and why it was repairable and didn’t need to be replaced. Nice to find a company with integrity that isn’t just looking to upsell

Priority Home Services called prior to arriving, used booties over there shoes inside our house, explained what they were going to do at fixed price. I was very pleased with their service and professionalism. They will be my first call next time when in need of service.

He’s very detailed and careful to tell me how much it will be before starting the job

They were great! On time, knowledgeable, and helpful. I will use them for all my plumbing needs, and I would recommend them to anyone.

I've known Phil for a while now, and he is the utmost professional. PHS Plumbing is great! They are definitely our choice for plumbing needs.

PHS Plumbing work is second to none! Their commitment to detail and getting the job right is awesome!

Matthew was working on a plumbing problem for us today. He came to a quick solution for some plumbing issues where we wanted to add a bathroom to a back room. PHS Plumbing is great!

Great company, very responsive and hardworking. Trust them completely with all my plumbing needs.

We used PHS to fix the backflow valve on our sprinkler system so that we can turn off the water to the sprinkler system without turning off the water to the house. We also used them to connect the gas to our new HVAC. They were through, prompt, and reasonably priced, and they were also very considerate of the fact that we had a sleeping baby in the house while they were doing work. Will definitely use them again!

There are plumbers and then there's PHS Plumbing. First of all, I didn't have to wait on hold to speak with someone. That means I'm not just a number in line.

PHS was prompt and very professional. Had them come out for a gas leak - my bill had gone up 400%. I liked that they explained what they were going to do, everything upfront so I knew what I was getting into. They fixed the problem in no and will be back for other items that need to be fixed.

PHS is going to be my first call moving forward.

Ps. Gareth was very friendly with my pups.

The workmanship of Priority Home Services can only be described as perfection. A journeyman plumber arrived with a tradesman. (Often a single apprentice is sent out.) They replaced a water heater which was part of a complex heating system. We are original 24-year owners of the house and, previously, we replaced two water heaters by top-name Plano companies. HOWEVER, neither of the previous installations were able to make the hot water system work as it was designed. Priority Home Services (PHS) found the problem, which was overlooked in the original home installation and continued to be overlooked by the other top-name Plano plumbing companies. PHS uses only the highest quality materials - no construction-grade connectors, tubing, or valves. The installed the water heater I wanted. (Other companies try to sell a cheaper water heater on which they make more profit.) The workers were professional, knowledgeable, and explained the whole system and costs to me up front. There were no surprises. I have never recommended a company this highly. I have scheduled them for a second visit to replace a number of aging faucets throughout the house.

Working with Priority has been a pleasure. They were professional and arrived right on time. They finished the work on time, and the quality is above and beyond. I would definitely use them again in the future.

I have nothing but praise for Gareth’s and Priority Home Services professional and honest approach to the plumbing business. I know that when I have an issue I can count on it being fixed at a fair cost.

Very punctual, sent a text confirming they are en route. Fixing everything! Great service and hopefully will use them again for future rentals.