Ferguson Plumbing Supply in Dallas

I've been to every Ferguson location in the metroplex, as I'm a 30 year plumbing trade professional. This location, specifically Steve Bush, is amazing. I had a situation after hours and Steve was able to get a store opened after hours for me to get a hospital back on line. Thank you so much for being there when we need it!

Guy at counter was not helpful, was not willing to help me try to match up fitting . No one else even offered to assist.

If I can give them 0 star I will.
Bad company bad costumer service
I paid cash and next day I returned the item. They said we don’t have cash to give me my money back. Which is only $263.14
I was been waiting for more than 3 weeks . and every time I call for this company, no one knows what’s going on or where is my check

Customer service at its finest!
I know walking into this Ferguson location Steve Bush and their loyal team are there to help! Each and every customer being made top priority. They come in early and stay late making sure everyone's needs are handled with upmost respect. Not to mention the quality parts and equipment sold by Ferguson.
I recommend this store/location to everyone from professionals to folks doing DYI projects!
Thank you guys for your dedication to your clients, it's hard to find this day-in-age!

I just visited this store an hour ago and if i could give 0 stars i would. I am not a plummer as this company sells nothing but pluming supply. I went there with intention of being helped with my part and go on my way. Unfortunately, the large guy at the counter was no help just pointed me to the aisle of where I might find the part. I was not able to find or make out what part i needed, i kept asking for help hoping the representative would get up from the counter and off the computer to assist, which he didn't. again he said looks like a 1 1/4 you need i advise him it for a standard kitchen sink, he said there is no such thing as standard, took him the bos of the item and asked would this be it he stated "it says it on the box". I got upset and asked do you want to help me because it seems you don't want to get up from your chair, the reply " and I am not going to get up". At this point I just informed the manager of the poor customer service and effort on the employee and how it negatively impacts the image. He did attempt to help, however why would i want to spend money where i was just treated like garbage

Kendra really stepped up for me when I needed someone to provide timely feedback and assistance with ordering kitchen materials! As someone that works in customer service, it is always encouraging to receive assistance and not feel like I have to know anything about the products and just rely on their expertise. Kudos Kendra - most appreicated! Know where I will always go if I need help in the future!!

Today I showed up at the Indian trail store at 4:28 PM on a Friday. I tried to get there sooner but just couldn't. Anyway I apologized to the guys,Ruben and Jeff for showing up last minute and had two purchases totalling about $2500. They assured me it was no trouble,they stayed past closing time and pulled the orders and did not mind. Thank you Ruben and Jeff. These guys are awesome. I recommend Ferguson to anyone who has ANY plumbing needs.

I recently visited the 11232 Indian Trail Dallas 75229 and was so impressed by the Counter employees Kendra Ellen’s,Darrell Washington and Brendan Sheehan that I am compelled not only to Thank them but reference them by name . Courteous,friendly,professional but most importantly informative. Thanks for your time. Sincerely Shawn Keough
c/o WD Rosenberg

I've been to every Ferguson location in the metroplex, as I'm a 30 year plumbing trade professional. This location, specifically Steve Bush, is amazing. I had a situation after hours and Steve was able to get a store opened after hours for me to get a hospital back on line. Thank you so much for being there when we need it!

Guy at counter was not helpful, was not willing to help me try to match up fitting . No one else even offered to assist.

If I can give them 0 star I will.
Bad company bad costumer service
I paid cash and next day I returned the item. They said we don’t have cash to give me my money back. Which is only $263.14
I was been waiting for more than 3 weeks . and every time I call for this company, no one knows what’s going on or where is my check

Bush, Brendan and Darrel always have what you need. This is the best Ferguson in town

Excellent business to deal with, very friendly and willing to help. Next time I need plumbing advice/supplies they will be the first place I go. Thanks a lot!!

I am a professional plumber who needed to get a rather expensive tool kit. Brendon here was super helpful and was able to find me exactly what I needed for a fantastic deal.

I just visited this store an hour ago and if i could give 0 stars i would. I am not a plummer as this company sells nothing but pluming supply. I went there with intention of being helped with my part and go on my way. Unfortunately, the large guy at the counter was no help just pointed me to the aisle of where I might find the part. I was not able to find or make out what part i needed, i kept asking for help hoping the representative would get up from the counter and off the computer to assist, which he didn't. again he said looks like a 1 1/4 you need i advise him it for a standard kitchen sink, he said there is no such thing as standard, took him the bos of the item and asked would this be it he stated "it says it on the box". I got upset and asked do you want to help me because it seems you don't want to get up from your chair, the reply " and I am not going to get up". At this point I just informed the manager of the poor customer service and effort on the employee and how it negatively impacts the image. He did attempt to help, however why would i want to spend money where i was just treated like garbage

Awesome service, Steve and Darrell were a great help,
Steve knew exactly what I needed.
Thank you guys for your help .

Cindy

Customer service at its finest!
I know walking into this Ferguson location Steve Bush and their loyal team are there to help! Each and every customer being made top priority. They come in early and stay late making sure everyone's needs are handled with upmost respect. Not to mention the quality parts and equipment sold by Ferguson.
I recommend this store/location to everyone from professionals to folks doing DYI projects!
Thank you guys for your dedication to your clients, it's hard to find this day-in-age!

Great employees here. They are willing to help with all your questions.

I recently visited the 11232 Indian Trail Dallas 75229 and was so impressed by the Counter employees Kendra Ellen’s,Darrell Washington and Brendan Sheehan that I am compelled not only to Thank them but reference them by name . Courteous,friendly,professional but most importantly informative. Thanks for your time. Sincerely Shawn Keough
c/o WD Rosenberg

I had a plumbing project, I described my project and brenden helped me pick out everything I needed for the project! This is a great business. They even ordered supplies from other facilities for free,

Best place around to get parts. Duane Outlaw, Daniel Billingsly, Ken Day are a always helpful and knowledgeable. These guys go the extra mile to get things done! This is the standard I’ve come to expect with Ferguson Plumbing and HVAC.

Came in asking to see if they had a replacement part for a sink I was getting installed. Three people behind the register and none were wanting to help out they were more invested in watching music videos on the computer than their customer. Not going to be returning to this location ever.

Expensive, Lowes, home depot are cheaper

Kendra really stepped up for me when I needed someone to provide timely feedback and assistance with ordering kitchen materials! As someone that works in customer service, it is always encouraging to receive assistance and not feel like I have to know anything about the products and just rely on their expertise. Kudos Kendra - most appreicated! Know where I will always go if I need help in the future!!

Usually have everything I need!

Excellent

Always have what I need for my repairs.

Excelente 👌 tienen todo tipo de materiales para plomeria

5/5

Everything you need they have it, very professional and knowledgeable. Even during the pandemic they got my order ready in no time.

Fund the most plumbing fittings
Great service

The City of Dallas has a Save Dallas Water program that will give one free low flow toilet per household to replace the old ones that use more water. The city's chosen vendor is Ferguson, who provides toilets that is their own brand.
We got one of these a few years ago and my wife has been mad at me over this ever since the first day it was installed. The hole where the flush goes down is so far towards the back, that waste sits on a platform area near the front, making the room smell awful, and oftentimes won't flush away at all. Even when it does flush a lot of residue is left behind. This is the most horrible design and should be taken off the market immediately.

I was dealing with a bathroom renovation nightmare whereby the shower fixtures were the wrong finish and since the shower valve had already been tiled over the only solution was to try and find the corresponding fixtures to match. The problem was that the previous owner picked valves that were exclusively manufactured in Italy (for my Dallas condo)! I only knew this because of Jamie at Ferguson Plumbing. They were the only ones who were able to figure that out. Jamie was honest in delivering some bad news, Ferguson could attempt to locate an American supplier to source the fixtures, but that could take months so it wasnt going to work for our timeline. Fortunately, Jamie had a thinking-outside-of-the-box solution: replating the fixtures to the correct finish, which I would have never known to even think of... Not only did they come up with the idea, they even referred to the exact place to do it! So, although they made $0 off me and could not help me directly, they still helped immensely by providing a solution! Most vendors, upon finding out they did not have a product that they could sell, would have said "Sorry we can't help you" and moved on, but not Ferguson. 5 ☆ Service - I'd be comfortable recommending Ferguson to anybody! Great job, Jamie! 🙂

Great service

Fantastic people & service.

Today I showed up at the Indian trail store at 4:28 PM on a Friday. I tried to get there sooner but just couldn't. Anyway I apologized to the guys,Ruben and Jeff for showing up last minute and had two purchases totalling about $2500. They assured me it was no trouble,they stayed past closing time and pulled the orders and did not mind. Thank you Ruben and Jeff. These guys are awesome. I recommend Ferguson to anyone who has ANY plumbing needs.

Great service

A-1 Plumbing Supply the only place that I ever go to good customer service friendly staff and very helpful and knowledgeable I recommend them to all of my customers

Top notch service

Very professionals

Great place to buy high quality items for construction companies.

Very good

Freidly service.

My new favorite

good service

Purchased supplies for our property and the people here were very helpful and friendly. I recommend them.