ADU Water Fire Mold Storm in Dallas

Had a great experience working with TJ and the crew at All Dry!! We had an unexpected flood and were panicking about the impact and possibility of mold build up in our home with a small baby living in it. TJ got our our home immediately and explained to us how they were going to get it dried out and taken care of. Within hours his team was packing up our stuff, organizing it, and getting it prepped for dry out. It took So much stress off of our plate to not have to organize and pack everything while tending to our jobs and child. They removed the damaged areas had it safely dried out within a few days, worked with our Insurance and had great contractor referrals. They also created a barrier so we could safely live upstairs during dry out. His crew was kind and respectful. They also can use infrared imaging as well as moisture meters

Very SHADY and unprofessional company who used/ruined/stole personal belongings that were usuable and valuable tools for work from my property without replacing them. Their workers stepped on antiques and used them like step stools, and left drywall dust on everything! When confronted I was weirdly emailed by their “legal” with no name or info. and told that they hired a subcontractor for the job so I should contact the sub.
It has been almost a year and STILL no recompense OR response to my email. I absolutely DO NOT recommend this company whatsoever.

We worked with ADU for water damage in our living room and the service they provided was great. Our direct contact, TJ was very responsive and helpful with navigating the insurance process and delivering on the discussed items to address our issues. I highly recommend their services.

ADU Contractors a very reliable company. TJ was simply AMAZING from the very beginning. He answered every phone call and every question day or night promptly and with courtesy and precision. His crew. Jamie and mathew was very professional and fast. I would recommend them to anyone.

TJ and his team were fantastic! They cared for the issue quickly and had a high level of professionalism. They provided great recommendations for partners who could address the other parts of the job. Highly recommend!

We had a small dark shadow around our ceiling fan that we thought might be black mold so we called ADU. TJ and his tech Jamie came out the very next day. They were prompt, very friendly and professional. They thoroughly investigated everything including the attic and determined there was no mold. It was so refreshing to have a company come out for a free inspection and it actually be just that, free. I would have no problem recommending them. They have proved to be honest which can be a rare find. While they didn't have to remove any mold for us, I'd be willing to bet they would do a fantastic job and would be very fair!

The mark of a good contractor is one who knows where they’re not needed.

TJ stopped by after we had some hail damage to our roof and we feared some water had gotten inside. Following his inspection he said he would love if we had a problem but that we don’t. With so many door knockers coming through after the storm, we really appreciate the honesty. Solid company.

T.J. Was AMAZING !!! He was so courteous and began listening to what we had concern about due to a leak under the sink. He checked it and quickly assessed it, realized all was now dry and not the problem someone else told us it was. He was amazing and put us at peace that all is well. Thank you! Thank you! Thank you! For making our day with such a knowledgeable, kind young man, who took our fears away. Highly recommend!!!

ADU Contractors a very reliable company. TJ was simply AMAZING from the very beginning. He answered every phone call and every question day or night promptly and with courtesy and precision. His crew. Jamie and mathew was very professional and fast. I would recommend them to anyone.

To whom it may concern,
Having retired from IBM as a former manager I fully understand the value of customer feedback. It is with great pleasure I send this report.
I want to first of all congratulate the caliber of employees you sent our way. lt is with great pleasure I personally want to thank TJ, he was amazing, also Jaimie and Matthew for helping us resolve our issue
with perfection, patience , and their willingness to give us not only a job well done but peace of mind by answering a bunch of questioned. And to top it off they always had a great attitude.
Thank you again.
Sincerely,

Mary Lou Spencer-Averitt

We worked with ADU for water damage in our living room and the service they provided was great. Our direct contact, TJ was very responsive and helpful with navigating the insurance process and delivering on the discussed items to address our issues. I highly recommend their services.

Had a great experience working with TJ and the crew at All Dry!! We had an unexpected flood and were panicking about the impact and possibility of mold build up in our home with a small baby living in it. TJ got our our home immediately and explained to us how they were going to get it dried out and taken care of. Within hours his team was packing up our stuff, organizing it, and getting it prepped for dry out. It took So much stress off of our plate to not have to organize and pack everything while tending to our jobs and child. They removed the damaged areas had it safely dried out within a few days, worked with our Insurance and had great contractor referrals. They also created a barrier so we could safely live upstairs during dry out. His crew was kind and respectful. They also can use infrared imaging as well as moisture meters

TJ and his team were fantastic! They cared for the issue quickly and had a high level of professionalism. They provided great recommendations for partners who could address the other parts of the job. Highly recommend!

The mark of a good contractor is one who knows where they’re not needed.

TJ stopped by after we had some hail damage to our roof and we feared some water had gotten inside. Following his inspection he said he would love if we had a problem but that we don’t. With so many door knockers coming through after the storm, we really appreciate the honesty. Solid company.

Very SHADY and unprofessional company who used/ruined/stole personal belongings that were usuable and valuable tools for work from my property without replacing them. Their workers stepped on antiques and used them like step stools, and left drywall dust on everything! When confronted I was weirdly emailed by their “legal” with no name or info. and told that they hired a subcontractor for the job so I should contact the sub.
It has been almost a year and STILL no recompense OR response to my email. I absolutely DO NOT recommend this company whatsoever.

T.J. Was AMAZING !!! He was so courteous and began listening to what we had concern about due to a leak under the sink. He checked it and quickly assessed it, realized all was now dry and not the problem someone else told us it was. He was amazing and put us at peace that all is well. Thank you! Thank you! Thank you! For making our day with such a knowledgeable, kind young man, who took our fears away. Highly recommend!!!

TJ was awesome! He and his partner came by today and were quick, considerate and very knowledgeable. They explained everything in great get understandable detail. I would recommend ADU and TJ any day!

TJ and Jamie were fast and professional! 100%

Great job. Guys came in and did their job. Great service. Very fast and clean. Thank you

We had a small dark shadow around our ceiling fan that we thought might be black mold so we called ADU. TJ and his tech Jamie came out the very next day. They were prompt, very friendly and professional. They thoroughly investigated everything including the attic and determined there was no mold. It was so refreshing to have a company come out for a free inspection and it actually be just that, free. I would have no problem recommending them. They have proved to be honest which can be a rare find. While they didn't have to remove any mold for us, I'd be willing to bet they would do a fantastic job and would be very fair!

Tracy was amazing ! Got my appointment scheduled super fast !!

Everything went very well w/Robert Rodriguez on Tuesday, 3/4. I look forward 2 working w/him & A.D.U. Thanx 2 Tracy for setting us up so promptly! ✌🏾, EJAR

Keyana was absolutely amazing! She listened and helped get me on the schedule quickly.

I did not expect such a professional visit and down right honest with integrity! The Adrian was very thorough and honest. I highly recommend this establishment. Phone response was fantastic as well. Overall outstanding

So far so good. Responded quickly and were very professional and flexible in setting up appointment. Very willing to work around our schedule

ADU Contractors did a awesome job,we had water damage,from packing our furniture,moving it to storage.Installed our wood floors and carpet. Painters came in and painted our base boards and touched up the walls. The movers then moved our furniture back in the house.I want to personally thank Blerium and Brock they were always in contract with us during the whole remodeling project.Would definitely recommend ADU to anyone who might need their service. Thank you again from the Albritton family.

Prompt arrival to inspection. Thorough walk thru. Looking forward to seeing the estimate for remediation.

So easy to schedule. Excellent service!

We were notified by the city of a potential leak and could hear running water through our walls so we called ADU and setup a moisture detection inspection. When the ADU rep arrived he checked all the faucets and did a walk through but no moisture detector was ever used. The entire visit was pointless. Nothing was done or advised. We were only handed a business card for a plumber to contact. Would not recommend.

Keyana was extremely polite, patient and helpful!

Brock, Eddy and Ben were all very respectful, explained everything, and did a great job.I would call ADU again if I needed to... but hopefully no more broken pipes! 5+ stars

Clean work!

ADU came and removed mold and water damaged debris from my bathroom. Matthew and Luke were very professional and informative throughout the process. They explained everything and every step before they began work. And gave me a timeline, which they stuck to. They completely sealed the work area and took away all affected materials. They left the area very clean. It was a very efficient process. I am extremely! pleased with your work. There was NO MESS left behind 😊. WHAT A RELIEF! Thank you again, ADU, Luke and Matthew. Sincerely, Terri Heil

Janese was awesome. She talked me through the process and helped me make valuable decisions

Brock Shelton has been so helpful and his crew was great also.

Fast, friendly and professional. I highly recommend. Jamie is nothing short of amazing and super knowledgeable.

I won’t to start off with a big THANK You to ADU contractors for make a big water situation seem so minor with their great team. Starting with the first call Brock Shelton being quick on the call and coming out and giving me the run down and actually showing me what the water damage caused and what needs to happen to solve the problem. Sending one of his best Jamie Berrera she was great! calling letting me know she’s on her way and be kind of enough to help me more my heavy China hutch which wasn’t easy then off to work she went sitting everything up! thank you Brock and Jamie!! There was another fella didn’t get to meet when him and Jamie came to gather everything up so thanks to all three!!

Brock was excellent at communicating with us and his team, Matthew and William, were very good and knowledgeable. They did an excellent job in a timely fashion. I highly recommend using them.

Brock with ADU came out and performed a thorough, professional inspection on water damages to my home. He also explained my options and the entire process. Great job. Highly recommended.

They showed up and were respectful of my home and my state of mind while dealing with this “small” disaster (in the grand scheme of things) but a “big” disaster to me.
Stayci has gone above and beyond to comfort and aid me.
ADU seems to be a very caring company.

They are very helpful, did everything that they said that they were going to do. Brock was very very helpful and very nice.

Jaime and Matthew were exceptional. They calmed my fears and ensured it would be taken care of..and they did just that. Stayci Runnels was my initial contact and guaranteed exceptional service, explaining in detail what the process was. Definately a 10 star company in my book!

Keyana offered great assistance for scheduling service

I can’t thank Brock and his team enough ! They came in after a mess was made and made sure everything was taken care of! The nicest most down to earth individuals! Im beyond grateful to have worked with them. The entire team helped me along the way and were always available to answer every one of my questions. To dealing with my insurance company to getting my house taken care of and ready for repairs. Thank you thank you!! I would recommend you all a thousand times!

I highly recommend ADU! Tracy at the call center was awesome and answered all my questions. Brock and Jamie came out and detected where my leak was. The whole team was professional, knowledgeable, and friendly. I would use them again.

Top notch service!!! Thank you guys!
We had a leak coming from our shower and Brock and Jamie were super easy to work with. It was a very stressful time for us and they were so supportive!!
Smart guys and gals who know their trade, very reliable, and so helpful when dealing with insurance, which was so greatly appreciated!
Great communication, prompt service and we truly felt they cared. I recommend 100%!

These guys were so much help. They really worked with me throughout the whole process. Mathew was very professional and efficient throughout the demolition, and necessary treatment to ensure mold would not become an issue. I appreciate their work and highly recommend their services.

Thanks for your great help!
Cheers

An absolutely wonderful experience working with ADU and Janese. Scheduling an inspection with Janese was exceptionally smooth and easy. 5 stars

She was very pleasant and helpful. I would definitely recommend her services again!

Jamie and Mark did a great job with addressing our water leak and cleanup.

Janese was very nice, cordial and professional. It was great speaking with her.

We had a bathroom leak that resulted in mold damage. I called another company and got an outrageously high quote which was not doable especially because our insurance wasn’t covering this. Brock came to give me a quote for ADU and it was substantially lower because he said it wasn’t necessary to do everything the other company wanted to do. Jamie came out to do the work and did a great job being thorough, kind and communicative.

Very quick service and great customer service!

Keyana was really nice!

They were kind and knowledgeable of the process, stayed in communication with me the time.

Keyana was great!

My tech was Mathew and he was polite, on-time, and was professional from start to finish. The work was done well and they cleaned after themselves. I would recommend anyone them to anyone.

Keyana was very professional and inquired everything in detail. Highly impressed with the customer service

Thanks Keyana! It was a pleasure speaking with you and really appreciate you being able to get us scheduled so quickly!

Brock was really helpful and communicative when it came to remediating the mold in my condo. Jamie gave me daily updates on how things were going which helped ease my mind. I really appreciate the work the ADU team has put in. Would recommend!!

Keyana was excellent! Kinda and detailed. Hard to find customer service this good anymore Thanks!

He was very polite and he was awesome Brock Shelton

Brock is very helpful and responsible.

I would recommend Brock who speaks the best interest for his customers and is very professional. His response time was incredibly fast. Thank you Brock!!!

Brock Shelton was very professional and nice I would highly recommend this company

Tracy was understanding of my requests and very helpful.

ADU representative, Janese was able to schedule a next day appointment. She was extremely professional and addressed all of my questions!

Janese was very polite, nice and ready to help!! Thank you again!

Tracy was very good at handling me. They work with me to get a suitable appointment and call me back to validated thanks

Brock was great with communication and got the job done promptly!... Note, somehow the review of Brock replaced my review of the Customer Service Specialist Keyana. So, I'm adding her back in because rest assured both of them were great representations of the company & both deserve recognition! 😁

Very helpful

These guys did an amazing job cleaning up my house after my hot water heater leaked through out my house. Andrew especially took great care of me.

Brock and Jamie were amazing. Found the issues right away and definitely recommend them to anyone looking for a professional.

Brock was awesome! Came out and gave honest opinion about everything with our home!!!

Brock Shelton at ADU was absolutely amazing! I’d give more stars if I could. We were told by our pest control company during a routine attic inspection that we had “black mold” on our AC unit and a “layer of black mold” on our insulation. They quoted us $13k to treat and replace the insulation. We wanted a second opinion. Other mold companies wanted to charge $900 for a mold inspection. ADU offered a free inspection and scheduled the next day. Brock was so friendly, professional and knowledgeable. He took pictures and then informed me it was not the scary black mold but just normal mold that forms on the AC unit from condensation which is completely normal for Texas. The layer of “mold” on the insulation was just dust. He educated me on how to clean it myself, where to buy the cleaner and I didn’t spend one dime. He didn’t try to upsell me and he saved me $13k. I cannot recommend this company enough! Will definitely use them again if needed and recommending to all my friends and neighbors.

Enjoyed the workers who was sent to address the problem I was having. The person who taken my request for someone to come out was also a pleasure to speak with. I would rate this company with a 5 and suggest that one would look to them for any work to be done

Janese was kind and courteous when setting up my appointment. Brock came out the next day to check my walls after a water heater leak. I tried drying my floors and walls myself prior, so this was more of a precautionary visit. He was on time, and very knowledgeable. He didn’t try and upsell me, or talk me into work that didn’t need to be done. He even explained to me how to dry out the little bit of insulation that did have water so that I could save money by doing it myself. I recommend the ADU team 100%.

Keyana made my appt all through text! Quick and prompt. I don't like talking on the phone so this was a bonus!

I Was Really Surprised How Quickly It Was To Get Service Today, Tracy Was Great,Kind And Understood My Needs. Tracy, Thank You.

Tracy was very nice and very helpful

Very professional and punctual.

This company is the best! The staff is amazing. Very professional, super nice, and they work fast. I definitely recommend them!!!

I had Brock S look at a mold problem he is very easy to talk to, very helpful and knowledgeable. I highly recommend him.

Super nice and friendly

Tracy with ADU was very pleasant to talk to. Great customer service, friendly and very courteous. Thanks for the help Tracy!💯

Great service. Very professional.we greatly appreciate your kind help.

Mr Brock was excellent and very straightforward. My contractor will be using them as well down the road.

We were very pleased with our experience with ADU. Their representative, Brock, was very knowledgeable and helpful in assessing our water damage and guiding us in the next steps resolve our situation.

Great service

Gloria was very helpful she answere all my questions. You can tell she had a smile on face while she was talking to. She said thank you and how was my Thanksgiving. I also told her she needed to teach a class on how to talk to people on the phone. She was very nice on the phone.

We've had the misfortune of two critter-caused pipe breaches, six weeks apart, flooding rooms in our house each time.

On the first occasion, the plumbing company subbed out the water damage restoration. It was expensive, but the plumbers and restoration team did well.

Although the first plumbers and restoration team did a good job, the more than $10,000 in potential accumulated out-of-pocket costs inspired us to shop for plumbers and restoration companies.

We found a great plumber for half the cost of the former, but this review is not for him. It's for ADU.

After quotes from other restoration companies, ADU stood out. Brock did a much more thorough job probing for moisture incursions than others. He was the only one to check how far the water had spread in the carpet pad. He was the only one who offered solutions for drying the interiors of the walls. Yet, the others quoted roughly the same amount for doing less.

Brock sent two restoration technicians, Matt and Jamie. They were delightful, courteous, professional, efficient, competent, and thorough. Brock is building a great team.

Their treatment was very effective, and I would heartily recommend them to anyone in the DFW and surrounding areas.

Keyana was upbeat and helpful in taking my info and scheduling a visit. Thank you.

A special commendation to Brock Shelton from ADU for his exceptional expertise in detecting a bathroom leak. With over 15 years of experience, Brock utilized a moisture scanner to identify wet spots in the ceiling, conducted water line tests to locate potential leaks, and skillfully pinpointed the issue. His thorough investigation revealed that a water line had been punctured by a nail holding the bathroom lamp, leading to an accurate diagnosis and resolution. Highly recommend Brock for his professionalism and efficient leak detection skills.

Brock provided a very great inspection and explained in detail the service that was needed and what he would provide I really appreciate the service that was provided

Recently my daughter had a water leak that turned out to be her responsibility. Brock with your firm came out on a Saturday and confirmed the location of the problem and recommended a plumber that responder that evening. They were not able to complete the repair but did help with suggestions . Brock should get a five star rating for his efforts and would recommend your firm to anyone with a leak problem. As a matter of interest we got your contact number from my son since he had used your firm in the recent past. Thanks again for all the professional help provided in this instance by Brock. Sincerely David Berry.

Brock and his team were fantastic. They knew exactly what they were doing and gave me tons of options, allowing me to make the best decision for myself. Thank you!

Brock is excellent and helpful, he was on time. It was delightful to work with him.

Tracy was great at answering and scheduling the inspection. Everyone was very proffesional and timely. The inspector provided pictures and clear explanation of the damage and potential source for the leak.

Excellent service, we need first estimate

I had Brock and Matthew out to look at some water damage. They told me what all needed to be done and made me feel comfortable and at ease with having them do the work. Will highly recommend.

Brock and Jamie did an excellent job inspecting my dad’s house for mold and water damage. If I could give them 10+ stars, I would! They were both professional, thorough, patient, and kind. They explained the mold removal process in great detail, which really put my 81-year-old dad’s mind at ease. Brock and Jamie provided the best customer service possible, and it’s clear they genuinely care about the work they do. Highly recommend!

What great service! I called and spoke to Keyana and to my surprise, she was able to get a manager out to my house within 3 hours. After Brock showed up, it was 30 minutes into the diagnosis when he found the leak. I most certainly will use and recommend this company to anyone that has a leak problem in their home or business.

I reached out to ADU with an urgent request to come out and inspect for black mold due to some pretty violent coughing spasms, asthma attacks and other issues my daughter and I have been experiencing. Andrew accommodated my request, having dispatched 2 members of his team in under 24 hours. Brock and Jamie were right on time (nothing worse than waiting around indefinitely when you have an appointment.) Brock and Jamie were knowledgeable, professional, & set up a plan of action to meet my needs. Andrew and his team understood the assignment! :) Highly recommend.

Called that morning and Brock and Jamie were there in a few hours. Tracked down the issue quickly and while it wasn’t something they could handle, they left me with referrals to someone who could take care of it.

Very pleased that the initial consultation was free of charge.
Brock Shelton was very professional and informative.

Melody was terrific! I was very upset because of residential smoke damage. She really helped calm me down and quickly called an inspector. Excellent customer service. I highly recommend ADU. Update: Brock Shelton and Matthew Bolleux are a great team! They quickly arrived at the scene and helped to solve our problem. I give ADU an A+ for customer service and highly recommend them if you need any type of restoration or remediation.

Brock Shelton and this team (Matthew and Melody) are super professional, prompt, HONEST, and have a real sense of urgency for the customer’s care, safety, and also are honest enough to understand that finances ARE very real.

Call this team and just check them out. Just call and they will check out your house for no charge.

Melody in the office was on point, communicated promptly, efficiently, and with the utmost courtesy.

They are honest! Please give them a shot. Call and talk to Brock, Melody, and Matthew.

I had Brock and Matthew out to my house to take a look at some mold around my vents. They suggested what would need to be done and made the process seem less scary than expected. The techs are very knowledgeable and honest. We would recommend them to anyone who needs there services.

Incredibly professional team that Brock Matthew and Steven helped us feel comfortable during our house flooding. I can't recommend them enough!

They were very professional and knowledgeable about what needed to be done to my house. The response time was really quick and they were always on time. I would recommend their services and use them again if the need arises.

After the disdain of a long hot summer Brock Shelton and Matthew Velleux brought a breath of fresh air. From the moment they entered our home today they reminded me there is still the word professionalism. Efficiency was paramount with their work ethic. They fulfilled my every need going above and beyond what I asked for. If you want your company to thrive, hire and reward the likes of Brock and Matthew!

ADU associates were professional and performed their duties in a prompt and efficient manner. I would recommend them to others

Showed up on time and very professional and honest.

Andrew & Brock were incredible. Andrew called me back within minutes of reaching out & put me in touch with Brock. Brock & his crew came to my house within 20min of my calling. They were professional; courteous; & helpful by answering all my questions & providing quick solutions for my situation & budget. Highly recommend!

What re you looking for if you have potential damage? Speed, expertise and integrity. In this case, Brock, Matthew and Steven came out, quickly took some readings, explained everything well and actually told me how to solve a problem much less expensively myself than having their services perform a cleanup task. When a professional gives up business to tell you the truth about seriousness of your situation and how to remediate it without them, you’ll certainly call them when you have a real emergency. Thanks guys for the quick work, advice and solid character!

My water heater started leaking
I received help in an hour Matthew was incredible!!!

The AllDry team that worked on our condo building were great from start to finish. They communicated great and did a fantastic job removing the biological growth.

Wish I could give them more stars. I called ADU when I had a leak under my kitchen…Kurt came to inspect and performed the inspection and gave me the right set of advice depending upon how bad the situation was, it helped me very much as his suggestion/advice helped me getting through it without even taking there service as it was not needed. He was honest about it which I liked the most unlike other companies which only goes behind money and try to play the scare tactic. He performed the inspection and handled every thing professionally, one of the best company out there. Highly recommend them, right people to reach for, you will never be disappointed!

ADU responded immediately and we're so professional and helpful. They explained everything thoroughly and handled speaking with the insurance adjuster to make sure everything would be covered. If integrity and service focused people are what you're looking for, use ADU! They are fantastic!

After my home got extensive water damage from the August 2022 flood that came through DFW I called ADU out of recommendation from a good friend. Kurt managed the project from start to finish and was very responsive to any of our questions. Our technician was Micheal Gonzalez. Micheal was very knowledgeable on all matters of water mitigation and was also happy to answer any questions my wife or I had. Michael always treated our home with respect and performed very high quality work. Overall, Micheal and Kurt are very professional and went out of their way to ensure they provided accurate ETAs and quality work. 10/10 recommend ADU and make sure to ask for Kurt and Michael.

We were pleased with our experience with All Dry. We worked with Kurt and Michael. Kurt was our first point of contact. He was truly knowledgeable and professional. He offered considerations and options for how we needed to handle our water damage/mold issue. He was very flexible with our schedule in finding time to complete the work. Michael and his team arrived on time and were very professional. They spent a great deal of time prepping the space to work, protecting the walls and floors. Kurt and Michael were very responsive when we had a leak in the kitchen the first night after demo. Michael was their first thing the next day to fix the leak so that we still had a sink to use during the process. Michael did a fantastic job finishing out the project with drywall, seam tape and applying the mud. Michael was an absolute pleasure to deal with, not only was he knowledgeable in the work he was doing, but he also had great interpersonal skills. I highly recommend All Dry Usa and would use them again for future projects.

I had a water leak within a couple weeks of moving into our new home. We found the leak and my plumber suggested I give a restoration company a call and suggested ADU. I wasn't even thinking about mold since the water leak was relatively short lived before I noticed and stopped it. But its a humid Texas summer and went ahead out of abundance of caution called ADU to come check out the situation. Kurt and Cody were very honest with me and gave me my options to get the mold taken care of. I chose to do it the most thorough way by busting out all the drywall affected and was very glad I did as mold growth was already present and spreading fast. Michael was the technician and he did an outstanding job. He built containment areas to remove the mold safely and cared for my home like it was his. Michael kept me updated with pictures when I was at work and left the jobsite clean everyday and safe for my young toddler as well. When I say there was zero dust, I mean ZERO dust after all the demolition of insulation and drywall was completed. I would highly suggest ADU and ask for Michael to lead the job at your home.